Ratings based on 1,548 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from monroe,nc

Great location

Posted Feb 20, 2018
We enjoyed the place ,pools Great place to comback
3 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Nice hotel

Posted Feb 19, 2018
This hotel is ok. The exercise room is not big enough to accommodate the number of guest that stay there. The staff is very nice. I stayed here about nine years ago and it still looked the same on the inside.
5 out of 5
Recommended
for Everyone
by A verified traveler from Rockvale

girls short trip

Posted Jan 31, 2018
Pros: close to everything
Cons: nothing
Location: lots of shopping
very good...Greg was a pleasure...always spoke and talked to us. Front desk clerk.
Comment from Hotel Management
Feb 2, 2018 by Mike, General Manager, Hotel Management
Hi Debbie, Thanks for being a customer and for recognizing Greg...he's great isn't he! We hope to see you again for another girls getaway :)
5 out of 5
Recommended
for Everyone
by A verified traveler from SC

Nice All suite hotel

Posted Jan 28, 2018
Remodeled with freah paint. Spacious all-suite hotel that is centrally located to Gatlinburg attractions. We've stayed here multiple times and have always been pleased with their service.
Comment from Hotel Management
Jan 29, 2018 by Mike, General Manager, Hotel Management
Hi Michelle, We appreciate you being our customer and for taking the time to give us a 5 out of rating! Thanks for being our customer.
4 out of 5
Recommended
for Everyone
by A verified traveler from fort wayne, indiana

Nice condo hotel close to everything

Posted Jan 27, 2018
This hotel has a nice indoor waterpark for big and little kids . We had a one bedroom which was plenty big for a family of 6 . You can’t go wrong by staying here. We plan on coming back in the summer to enjoy all the outdoor pools . Very nice place and had everything we needed for our stay.
Comment from Hotel Management
Jan 29, 2018 by Mike, General Manager, Hotel Management
Hello Leigh, Thank you for staying with us and for taking the time to give us a good review. We hope to see you again. It always makes us happy when the kids enjoy themselves!
5 out of 5
Recommended
for Everyone
by A verified traveler from waterloo sc

The staff was very friendly overall we loved it

Posted Jan 22, 2018
We loved it. Very clean nice staffed. Clean room very kid friendly we will stay again
Comment from Hotel Management
Jan 23, 2018 by Assistant General Manager, Cierra, Hotel Management
Thanks for staying with us! We're glad you enjoyed our clean rooms and great staff. See you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable hotel!

Posted Jan 22, 2018
This is a great hotel that is very convenient to activities, with lots of dining options nearby.
Comment from Hotel Management
Jan 23, 2018 by Assistant General Manager, Cierra, Hotel Management
Thank you for taking the time to tell us about your stay. We're so glad you found the location convenient and we hope you stay with us again during your next trip to The Great Smoky Mountains!
5 out of 5
Recommended
for Everyone
by A verified traveler

great

Posted Jan 16, 2018
Pros: great price
Cons: to me everything was great
Location: good location, right in the hart of pigeon forge
great stay , wonderful location good, great view, great staff
Comment from Hotel Management
Jan 21, 2018 by Assistant General Manager, Cierra, Hotel Management
Thank you for your review! We're glad to hear you enjoyed the view from your room and our wonderful staff helped make your stay memorable.
4 out of 5
Recommended
for Everyone
by A verified traveler from tennessee

Nice hotel

Posted Jan 11, 2018
Overall had a great stay. But the lady who checked us in was not very pleasant and while checking us in she was complaining to another coworker about another guest who was unhappy with their unit it was very unprofessional and then when I asked for extra shampoo and conditioner because we had made the reservation last min and forgot our at home she acted like it was an inconvenience to her... the water park was great except the splash pad area water was ice cold you couldn’t even touch it was so cold... other than that it was a great stay and we will be back
Comment from Hotel Management
Jan 21, 2018 by Assistant General Manager, Cierra, Hotel Management
Thank you for letting us know how your stay was here at The Resort. We would like to apologize if you did not receive the outstanding guest services that we are best known for. We will address all issues. We're glad to hear you still had a great stay and we look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel!

Posted Jan 7, 2018
This is the first time I've stayed in a hotel where the pictures of the room online are truly what you get! Great size room, kitchen, and living space, all for a very affordable price. We'll be back!
Comment from Hotel Management
Jan 7, 2018 by Cierra Layman, Hotel Management
Thank you for the great review! We're so glad you enjoyed the spacious rooms and our affordable prices! See you soon!