Reception hall

Reviews of Hotel Porcel Torneo

4 out of 5
Hotel Porcel Torneo
Sanchez Pizjuan, 32, Seville, Seville

Reviews

8.6

Excellent

Rating 10 - Excellent. 271 out of 631 reviews" "
Rating 8 - Good. 279 out of 631 reviews" "
Rating 6 - Okay. 60 out of 631 reviews" "
Rating 4 - Poor. 16 out of 631 reviews" "
Rating 2 - Terrible. 5 out of 631 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marie Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice. Decent walk to popular areas. Good price
Stayed 8 nights in Dec 2023

10/10 Excellent

Yanhui

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, and quite, only it is a bit far to the center part of Seville, but you can take bus 1 or 3 easily.
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is situated on a busy street, well connected with public transportation. It was a bit noisy, the walls are thin, so you can clearly hear the people next door and the tv. Professional staff, quick check-in and check out.
Stayed 3 nights in Oct 2023
Response from Team Porcel Torneo on Nov 1, 2023
Dear Guest,Thanks a lot for taking the time to value our hotel. we regret that you experienced noise, we will pass your comments to the property and include your feedback in our future improvements.kKind regards.

8/10 Good

Harish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Oct 2023
Response from Team Porcel Torneo on Nov 1, 2023
Estimado Harish,agradecemos su valoración y el tiempo empleado en dejárnosla.Un cordial saludo

10/10 Excellent

salvatore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The front desk staff was excellent. We helpful and polite. Both the day and night staff. I would go back just because of them!! It was easy to walk to the soccer however not many signs. The breakfast was great!!
Stayed 1 night in Oct 2023
Response from Team Porcel Torneo on Nov 12, 2023
Dear Salvatore,Thanks a lot for your kind reviw, we will inform our staff about your kind words.Regards.

10/10 Excellent

Andrei

Stayed 1 night in Oct 2023
Response from Team Porcel Torneo on Nov 6, 2023
Dear Andrei,Thank you very much for your kind review, we are glad to know that you had a nice experience at our hotel.Kind regards.Team Porcel Torneo

10/10 Excellent

EMEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good, rooms, bathroom, cleanliness, breakfast, quality of service.. Especially front desk employees was vey helful. When our rental car’s lock system did not work one of the kitchen personnel walked to our car and tried to open the door and next day he brought batteries from his home just to help us. All in all it was a wonderful stay
Stayed 4 nights in Apr 2023
Response from Team Porcel Torneo on Jul 7, 2023
Dear Emel.We appreciate his generous assessment, and we are pleased to know that he enjoyed his experience with us. Do not doubt that we will convey his gratitude to our colleague Ildefonso, and we will pass on his kind words to our reception team.

8/10 Good

D

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and modern. Room was a bit smelly. Some staff were not very friendly. Some were really nice and helpful.
Stayed 2 nights in Apr 2023
Response from Front Desk Hotel Porcel Torneo on May 14, 2023
Dear D :We are please to know you liked the decoration and part of the staff and we beg your pardon for part of our Staff. Your opinion is extremely important to us. We’ll start working on ways to improve our service rightaway.KInd regards

10/10 Excellent

Lincoln

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. It was affordable and aesthetically breathtaking with fine art everywhere. The courtyard with fountain and open air turned my imagination on what it could of been like living in the Alcazar. Most of all, all of the staff were super friendly and sincere in their efforts to help in any way, especially at the front desk. The dining host and bar manager Silvia was my favorite. She is expert at her job and even found time to chat during her busy day. The dining was impeccable and delicious. The drinks were from heaven!
Stayed 1 night in Apr 2023
Response from Front Desk Hotel Porcel Torneo on May 14, 2023
Dear Lincoln:We are very happy to know your expierence in our hotel was so salisfaying Your opiniom is is extremelyimportant to us. Regards

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seville trip
Enjoyed stay and hotel staff very friendly and hotel was very comfortable. would recommend but it is situated about 50 minutes walk from centre. Will stay again
Stayed 4 nights in Mar 2023
Response from Front Desk Hotel Porcel Torneo on Apr 1, 2023
Dear Stephen:Thanks a lot for your kind review.Front Desk Porcel Torneo.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It is a jewel in Seville. Nothing too much and nothing is missing. Attentive, friendly and professional staff. They should post on the notice how to access the parking lot.
Stayed 1 night in Mar 2023
Response from Front Desk Hotel Porcel Torneo on Apr 1, 2023
Dear Felix:Thanks a lot for your kind review.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Front Desk on May 22, 2022
Estimado Ian. Queremos agradecerle su estancia y su valoración, esperamos volver a tenerle pronto con nosotros. Un saludo.

6/10 Okay

Martha

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2022
Response from Front Desk on May 8, 2022
Estimada Martha. Queremos agradecerle su estancia y su valoración, esperamos volver a tenerle pronto con nosotros. Un saludo.

8/10 Good

Viktor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Small gym and by request only. TV in the room was old, barely working, with 10 channels only. Didn't have enough shower gel and soap for 3 bed room.
Stayed 3 nights in Oct 2021

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place .clean they're employees are very good poeple....
Stayed 1 night in Jan 2020

8/10 Good

Vitor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negócios
Hotel calmo. Esperava mais do pequeno-almoço. A ausência de comida quente não se justifica.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Helpful staff. Would have like tea/ coffee making facilities in the room.
Stayed 2 nights in Oct 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
We really enjoyed our stay at the AC Marriott. Parking was easy, being right underneath the hotel. We got to enjoy using a car elevator! The front desk greeted us by last name and were really accommodating to our needs. The room was very clean. The shower glass wall must have been broken, since it moved very easily allowing water to leak through into the floor while showering, but it wasn't something that towels couldn't clean up! Very nice hotel with great access!
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really pleasant stay.
Lovely staff, helpful with recommendations of where to go. The hairdryer in our room wasn’t working but I explained this upon check out rather than at the time as we only stayed for one night. We missed breakfast but there was complementary tea / coffee / pastries and some apples which was a lovely touch. The staff were really great! Hotel is a little far from town but we knew this when booking - so was as expected. Is love you stay here again, but might pick a more central location next time.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and modern. Rooms are very nice. It's a bit fat from the old part of town. Breakfast is nothing exciting for 12 euros.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the quietness and cleanliness and the staff are good and helpful.
Stayed 4 nights in Jun 2019

4/10 Poor

NIRAV

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy
Not sure if it was my room , but the noise level from the road was really loud.
Stayed 1 night in May 2019

10/10 Excellent

Maria, Hainesport, NJ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean, easy access to public transportation, helpful front desk staff, free refreshments to guests during the day.
Stayed 2 nights in May 2019

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic city hotel
Shame there was no outside sitting area to relax. Restaurant and bar was not very welcoming. Good situation with parking just off the ring road so easy to get to if you have an updated navigation system and good transport to get into the centre. What a fabulous city!!
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time. Enjoyed the weather and the activities in the city n A.C Hotel was very convenient for our stay.
Stayed 4 nights in May 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Hotel was ok and reception staff were very helpful, however that's where it stopped really. Nearly £100 per night, no tea/coffee facilities anywhere in hotel. Breakfast was 12e for not a lot, lovely cafe across road 15e for 4!! Bed creaking and felt like it would collapse! However the worst customer service was during the afternoon when water was complimentary ...there wasn't enough bottles for us to have one each around 6pm, when we eventually found someone to ask for more water at 6.31pm we were told complimentary water stopped at 6.30pm and I could buy some if I wanted it, but the bar was currently closed ....so nowhere to get a drink! We also booked the airport transfer which took no more than 10 minutes, my fault for not asking the price, but we were all taken aback at 35e for such a short trip! In hindsight as the hotel is in a busy road we could have easily flagged a taxi down for a third of the price! Not a hotel I would recommend at all, sadly.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice and the cleaning staff were very good
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff...good experience. It was a little far from the city center though
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very kind, giving directions on public transportation etc
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice and clean with a freindly/helpful staff. It was disappointing that there was not a full dinner menu. Did not enjoy the local restaurant.
Stayed 1 night in Mar 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay
Fantastic hotel with very helpful and customer focused staff
Stayed 2 nights in Feb 2019

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel but no food service
Lovely smart modern hotel, bus stop near to get bus to Seville Center in 15mins. The only critism we couldn’t get any food we booked the hotel expecting to be able to have a meal but not hot food served only sandwiches which I think is very poor.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Bahjat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, but with a comment.
The reception staff were very lovely, and the room was nice. However, the hotel shut down the air conditioning system by the coming of the winter.
Stayed 2 nights in Nov 2018

8/10 Good

Jung Hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good
Stayed 2 nights in Sep 2018

4/10 Poor

David, New Jersey

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel was looked nice, but the room had a heavy cigerette smoke smell. When I asked for a different room, the second one smelled even worse. The staff didn’t seem surprised by this at all. I ended up staying in the first room, but I would not stay here again.
Stayed 1 night in Aug 2018

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel. Friendly staff. Breakfast was not the best. Coffee was bad. We broke a glass in our room and asked for someone to clean up the glass better than we did. I found glass in my foot each night. They did not clean very well. Very disappointed.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveler

Forgot something in hotel. Phoned next day and they said they will mail it to me in 1-2 days: already 4th day and I did not get it. - simple phone charger to sent to another city in Spain- family address. Hotel good but they need more staff.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, Super easy to get downtown
Excellent hotel, easy to get on a bus to downtown, approx 15-20 min for only EUR 1,40. Room is really nice, modern and soundproof. Parking fee can be avoided by parking out on the street.
Stayed 3 nights in May 2018
Response from Front Desk on May 3, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Terry, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel , reasonable rates, very helpful staff, modern and clean facilities, short bus ride to Old Town sightseeing.
Stayed 1 night in May 2018

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Helen

Liked: Cleanliness, room comfort
Disliked: Staff & service
Out-of-the-way
Not only is this hotel far from the Center, it is in a neighborhood with nothing of interest. Be prepared to take a cab or bus to somewhere else every time you leave your room. Even when we decided to try a "locals" restaurant in the area, the staffer at the reception desk insisted there was nowhere to eat except "a few tapas bars down the street." She would not even single out one in particular to recommend. She actually drew a circle around the Center on the paper map, and told us to go there. While the room was clean and comfortable, and the breakfast buffet was fine, we don't travel to a new city to stay in the hotel.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort