Ratings based on 590 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Terrible service and far away from city center

Posted Nov 18, 2016 on Hotels
The staff is really rude. It seemed as if they didn't wanted us to stay at the hotel. Nowhere in Spain or France did we receive this type of treatment but here. The advertising for the hotel is also deceiving since they posted the hotel as having an indoor and outdoor pool and they were still under construction. They told us that it might be open in a few days or weeks. We went farther out of the city to have access to a bigger room and a pool since we were traveling with our 5 year old and were very disappointed to find out the only thing open was the gym. No children's activity, no theme park, no pool, nothing. And they couldn't even accommodate an additional hour to check out. I would not recommend this hotel to anyone unless the only reason to stay is to go to the theme park when is actually open - summer. By the way the room didn't smell good either.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Dear guest, Although I sincerely regret reading that your stay at our Barceló fell short of your expectations, we are grateful for the time you spent to share this feedback. We certainly believe that there is always room for improvement and your feedback is very much appreciated. Having that said, I would like to apologise for not meeting your expectations this time. I am very concerned to read that your appreciation about our staff members is not positive. Barcelo Hotels and Resorts follows very strict quality standards to satisfy its guests with excellence and politeness. I would love to have the opportunity to know more about specific situations during your experience so that I can apply the right measures to avoid similar situations. Moreover, I would like to inform you that our indoor pool is still in construction and it has never been advertise as open. I am sure this is a misunderstanding. In addition to your feedback, we only have children activities in summer, the time of the year when we transform the whole decoration of the hotel for the kids while the theme park located next to the hotel opens. In regards to your comments about the late check out, we can only guarantee this service if it is requested in advance. We beg your pardon if this situation represented an inconvenient for you. We could have changed your room if its smell was not appropriate to your convenience. We could have done it if you had inform us during your stay. Our guests are our priority and we work hard to offer solutions to any inconvenient. Finally, I would like to invite you to contact me if you need to discuss any further information. I will be happy to receive you back at the hotel and have the opportunity to meet your needs this time. Best Regards, Miguel Estévez Lopez Hotel Manager
4 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
Had a nice stay with cozy bed, the area around was quiet & there's a nice big park nearby. Bit upset the indoor pool was out of use but the food from the bar area was really good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Convention hotel but suited us

Posted Sep 12, 2016 on Orbitz
Pros: Large room which was quiet
Cons: Overall, hotel feels too sterile and business-like. It needs some cozy areas
Pleasant expedient check-in. Adequate parking. Nearby amusement park. Near bus line.
3 out of 5
by A verified traveler

The hotel is big and ok

Posted Sep 6, 2016
It is a very big hotel. There are 3 towers. We were in tower 3 which is somewhat away from everything. Overall is a nice hotel, however is not very cozy and warm.
4 out of 5
by A verified traveler

Excellent service in a resort like hotel

Posted Aug 28, 2016 on Hotels
Spent 2days with my family. Great experience. Check in was excellent and our room was great. We had an air conditioning issue that was quickly fixed. Service in general at the hotel was excellent. Hotel is not in the old quarters of Seville but it's is a €7-10 can ride to the center. You could take a bus but it was way too hot when we were there in mid August. Breakfast was pricey @ €19 per adult but was excellent and extensive. Rooms were good with my 2 kids able to share the sofa bed. The best part of the hotel was the new swimming pool that was great for the kids and they had a decent pool bar that served drinks and the usual pool food. We even got a massage by the pool but that was mediocre at best.
3 out of 5
by A verified traveler

Nice hotel but too from the centre

Posted Aug 14, 2016
The hotel was too busy. Generally ok but too far away from the city centre
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Beautiful hotel

Posted Aug 1, 2016
Pros: Reception, our room
Cons: Fitness room - very basic
Desk reception was absolutely outstanding, very helpful in setting us up with directions, advice re local restaurants etc. arrived early and given room right away, pool area has lots of chairs and towels ready at hand. Located outside the core but very quick to get to the heart of the city. We could see this is a very family friendly hotel based on the pirate theme and IslaMagica next door so lots of families and kids so not that quiet if that is what you prefer, still you could find your own space without a problem, thoroughly enjoyed our stay here!!
Comment from Hotel Management
Aug 3, 2016 by Miguel Estévez (Hotel Manager), Hotel Management
Dear guest, Thank you very much for sharing your comments with us. I can see through your words that you had a wonderful stay with us and I am truly happy that our staff, especially at the reception, was helpful and friendly. Our guests’ satisfaction is our main aim and I am proud to know that we could exceed your expectations. Thank you for mentioning our renovated pool, we believe that is an essential area during the summer time and its renovation is being a real success. In addition, I can read that our location was convenient for you to go to Isla Magica, located nearby the hotel, and to get to the heart of the city very quickly. I hope to have the pleasure to welcome you back again very soon and create another memorable stay for you and your family. Best Regards, Miguel Estévez Hotel Manager
5 out of 5
by Lauren from Malaga

Loved it!!!!

Posted Jul 26, 2016 on Hotels
Really loved this hotel and will definitely return! Only advice I'd give is don't bother paying for parking - we parked for free on the road outside of the hotel and had no issues finding a space. The hotel was beautiful! Great pool and pool bar, spacious room and bathroom and just a general high standard throughout the entire hotel. We will definitely stay again!
3 out of 5
by A verified traveler from San Francisco

Nice hotel but too far from sights in Seville

Posted Jul 24, 2016
Good hotel with a nice pool for the hot summer but it would have been nicer to stay downtown where we could have escaped to air conditioning for a couple of hours without a cab ride.
Comment from Hotel Management
Jul 31, 2016 by Miguel Estévez (Hotel Manager), Hotel Management
Dear guest, thank you very much for sharing your comments with us. Our guests’ satisfaction is our aim and we are sorry to read that the location of the hotel was not that convenient for you. We are located close to the city center, 5 minutes by car or half an hour walking distance. We have the advantage of being close to the old town and at the same time, we can avoid the crowd and city noises. We hope that this fact does not stop you to come back soon to Seville and choose us again during your stay. Looking forward to see receive soon. Best Regards, Miguel Estévez Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow area

Lovely hotel close to the main sites.

Posted Jul 11, 2016
Pros: Spacious, cool and peaceful.
Location: Slightly out of the main town so you may want to use taxis which are not expensive. We used them due to the heat which we are not used to.
This is a beautiful modern hotel within easy reach of the city. You can walk or use a taxi for around 7 euros. The outdoor pool and garden area are ideal to cool off in the afternoon. Our rooms had everything we needed, good air conditioning and were exceptionally clean. Breakfast was superb and worth booking in advance. The hotel staff were very efficient and friendly. We parked our car in the underground car park for two days for 15 euros which was great. Coming from Portugal, this hotel was very easy to find. The hotel perhaps does not have the old town charm but it has real comfort, efficiency and space to relax by the large outdoor pool in its favour. It seemed to cater brilliantly for children as wel as a mix of nationalities.