Extremely Rude Staff
Posted Jan 9, 2017
My family and I arrived around 5am to store our luggage. Unfortunately, the front desk person made us feel very unwelcome. His attitude reflected that he thought we were stupid and taking up too much of his time. He felt the need to huff as we asked for more time to assemble our luggage. He continually interrupted my parents as they asked him questions. We are unsure why this happened, but it may be because my parents speak English with a heavy accent and only know a few phrases in Spanish. This was our first impression of Spain, and it was very disappointing. We have traveled to many countries and stayed in many hostels, but have never been treated this horribly before!
Also, we are suspicious they blacklisted us. At the 2pm check-in time, we asked for a room with Wifi access (only in rooms on bottom two levels), but were given a room on the highest floor. Later, my father walked down and saw a family of 4 moving into a room on the first floor. While it may be the case that the previous occupants of this room stayed past the check-out time, we are extremely suspicious they may have blacklisted us based on their treatment toward my parents earlier in the day.
Comment from Hotel Management
Jan 12, 2017 by reception, Hotel Management
We have no preference over customers. At the moment we haven´t rooms with wifi. We are improving our facilities so that the wifi can reach the rooms.
We hope that you return next time and be able to attend to all your wishes.
What a happy thong.