City view from property

Reviews of EME Catedral Hotel

5 out of 5
EME Catedral Hotel
Calle Alemanes 27, Seville, Seville

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 924 reviews" "
Rating 8 - Good. 270 out of 924 reviews" "
Rating 6 - Okay. 94 out of 924 reviews" "
Rating 4 - Poor. 54 out of 924 reviews" "
Rating 2 - Terrible. 22 out of 924 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jason Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a perfect location.
Stayed 4 nights in Mar 2024

2/10 Terrible

Suresh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTE WORST HOTEL WE HAVE EVER BEEN AT EME needs to be exposed for what they are - an absolute scam. This hotel is IN NO WAY a 5 star hotel and the hotel marketing themselves as this is completely false advertising. This hotel provides incredibly poor rooms that feel like you’re staying in a warehouse, the rooms are not maintained, there is inconsistent water temperature making it impossible to shower or even wash your hands at times, and they have old furniture that should be in a motel. One of the major issues is the water temperature continued to come out scalding burning hot. My wife was in the shower and screamed as the water was scalding hot. The tub was clogged so the water was pooling at the bottom of the tub. No matter which way the thermostat valve was set the water was scalding hot. The front desk said it was a problem with the whole building. The doorman came up to our room and I showed him the problems with the sink. He stated he had been working at the hotel for one year and he HAS BEEN TELLING MANAGEMENT FOR THE PAST YEAR CUSTOMERS HAVE BEEN HAVING PROBLEMS WITH THEIR HOT WATER however they still have not done anything about it. We emailed the director of the hotel and were not even given an apology. We were just told the accommodations during our stay were satisfactory. This was absolutely not the case for so many reasons listed above. The director had a complete lack of empathy and offered no solutions. Ownership clearly needs a new director.

10/10 Excellent

mourad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and the people there will go the extra mile to make the guest happy, location is prime. It’s really in the center of all the attraction which comes with noise, but will save you a lot of commutes
Stayed 2 nights in Feb 2024

10/10 Excellent

Hong-Lam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff very friendly and helpful.
Stayed 3 nights in Feb 2024

10/10 Excellent

HATIM, Orlando

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
A cross the street from the cathedral, this is very good placed hotel in the central of the town
Stayed 2 nights in Feb 2024

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Linnette

Liked: Cleanliness, staff & service, property conditions & facilities
The location . The restaurants .The rooftop . The service . The best Eduardo . And the other staff in reception . The ladies of reception and Eduardo explain everything with a lot of enthusiasm no matter the time of the day , he keep the smile
Stayed 3 nights in Jan 2024

8/10 Good

Mayra

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, clean and great service. Gave 4 stars instead of 5 because car access is several blocks away.
Stayed 3 nights in Jan 2024

10/10 Excellent

Timothy, New Hope

Traveled with partner
Liked: Amenities
Great location, facilities, rooftop bar and views and staff are outstanding. So genuine, friendly and welcoming and enjoy their jobs
Stayed 2 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff Nice hotel, a bit tired and rooms a bit odd.
Stayed 2 nights in Nov 2023
Response from Guest Relations department on Dec 3, 2023
Dear David, Thank you for trusting us in choosing us as a destination to enjoy your vacation. Thank you very much for your nice words about our establishment and our staff.best regards,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms are a little dark and lacking amenities but it was ok. I think there are better hotels for less money in Seville
Stayed 2 nights in Oct 2023

10/10 Excellent

kenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Sevilla with impeccable service and facilities but the best part is it’s location right across from Giralda/cathedral.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa

Stayed 3 nights in Oct 2023
Response from Guest Relations Department EME Catedral Mercer. on Dec 3, 2023
Estimada Lisa, Gracias por hacernos llegar su buena valoración sobre nuestro hotel. Le esperamos muy pronto en esta su casa en Sevilla. Reciba un saludo,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. The rooftop pool and bar are fabulous
Stayed 2 nights in Oct 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a stunning location in the heart of the action in Sevilla - directly opposite one of the most beautiful buildings the Cathedral of Saville. The staff were extremely friendly and polite and spoke great English, which was great as my Spanish is non existent. Would love to visit again
Stayed 2 nights in Oct 2023

10/10 Excellent

Ruben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was spectacular, the staff made us feel welcome. The location, the view, and the convenience to tourist sites were all amazing. The management, especially Laura, was spectacularly friendly and extremely attentive to detail.
Stayed 1 night in Sep 2023

10/10 Excellent

Madeleine Anne

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Guest Relations department on Oct 9, 2023
Thank you for your points.

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second time visiting, the room was spacious and clean. Rooftop has a gorgeous view of the cathedral. PERFECT!
Stayed 1 night in Sep 2023
Response from Guest Relations department on Oct 9, 2023
Dear Adriana, Thank you for your review. We hope to see you soon.Best Regards,

10/10 Excellent

Santiago, BOGOTA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service, the staff was very attentive. The property is perfectly located and the design and services of the hotel make all the experience wonderful. Really recommend it if staying in Seville for a few days.
Stayed 1 night in Jul 2023
Response from Guest Relations department on Jul 25, 2023
Dear Santiago,Thank you very much for having shared your wonderful comment regarding the great time enjoyed at EME Catedral Mercer Sevilla through Expedia.We will be waiting for you to return to this magical city.Kind regards

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice sized room, comfortable, good shower. Nice reception area, very helpful pleasant staff.
Stayed 1 night in Jun 2023
Response from Guest Relations department on Jul 25, 2023
Dear Kevin,Thank you for having shared your great experience on Expedia.We are delighted to read that your stay was nice and pleasant.We hope to meet you again at EME Catedral Mercer Sevilla soon.Kind regards.

2/10 Terrible

JOSE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I did not like the attitude and the way we where treated by the personnel in the reception. i would not reccomend these hotel because of the freceptions manager and director
Stayed 4 nights in Apr 2023

8/10 Good

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location with an amazing room terrace looking out to the Cathedral Giralda rooftop bars rooftop pool with same views. We were fine but accessibility would be fine for some as lift kept breaking (4 times we were aware of in 6 days) and only one bar open on the roof where we mostly had to carry our own drinks up and down several staircases to take them to the quieter terrace by the pool. Staff only offered to help carry or bring drinks over twice most of the time we had to cope. It’s a stunning hotel and location can’t be beaten but details on service just felt a bit lack-lustre / careless although everyone was very friendly and lovely.
Stayed 6 nights in Apr 2023

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was wonderful!
Stayed 1 night in Apr 2023

4/10 Poor

Charles

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel itself is in a great area, close to everything but it gets quite noisy at night! The real problem is the rooms, we went with 3 other couples and paid the same but had very different experiences! Every one of our rooms was different and not all worth the same price point. Some were nice w great balconies looking athe cathedral, some downright depressing but paid the same!! Also we all had to live out of our suitcases for days since there was nowhere to put our clothes except a very small space to hang a few items. Would not stay at this hotel again unless requesting specific rooms and good luck with that!

8/10 Good

Randall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, large clean room with balcony, incredibly convenient to all major attractions (walkable).
Response from Guest Relations Department EME Catedral Mercer. on Nov 9, 2022
We greatly appreciate the time you spent to share your recent holiday experience at our EME Catedral Mercer hotel and we thank you for your kind recommendation to our future guests. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed being able to walk to all the restaurants and it is a beautiful city.
Stayed 5 nights in Oct 2022
Response from Guest Relations Department EME Catedral Mercer. on Nov 1, 2022
Dear Mary, Thank you for take your time and share your experience with other future guests. We are more than happy to know that you have a wonderful time with us and enjoyed our amazing city.We hope to see you in a near future. Warmest regards.

6/10 Okay

Yolanda

Liked: Cleanliness, staff & service
El hotel y las habitaciones tienen poca iluminación. La habitación no tenía puerta para el bańo, no tenia iluminación adecuada para maquillarse ni espejo de aumento. El personal sí era muy amable.
Stayed 6 nights in Oct 2022
Response from Guest Relations Department EME Catedral Mercer. on Nov 1, 2022
Estimada Yolanda, Gracias por haber escogido el hotel EME Catedral Mercer para su estancia en Sevilla. Lamentamos que la habitación no haya cumplido sus expectativas, por lo que nos gustaría recomendarle que en futuras ocasiones contacte con nuestro departamento de reservas, ellos estarán encantados de ayudarle a elegir la habitación que más se adapte a sus necesidades. Por otro lado, nos alegra que nuestro personal haya dado lo mejor de sí durante su estancia, para hacer de ella un momento único. Deseamos poder recibirle en un futuro próximo.Un saludo.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star!
Not a 5 star hotel. Didn’t have the 2 separate beds requested, which we booked this hotel based on this. The front desk was able to fix the room, but the bathtub & shower were exposed in the bedroom, which was not ideal since the guests were not in a romantic relationship. I’ve never seen a bathtub in a room like this before. Check out was smoother but front desk did not secure a taxi as requested. Had to make multiple requests to finally be helped. Hotel itself is nice, but the people must be in training as there were a lot of workers who did not understand proper customer service.
Stayed 1 night in Sep 2022
Response from Guest Relations Department EME Catedral Mercer. on Oct 5, 2022
Thank you for the time you took out of your day to share your comments regarding your recent stay in our hotel. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Sangeeta, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice but needs soundproofing. Could hear everything from the rooftop bar. Also needs more outlets and a full length mirror.
Stayed 6 nights in Aug 2022
Response from Guest Relations Department EME Catedral Mercer. on Oct 12, 2022
The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We do our best to ensure that the noise levels always stay within the sensible limits so our guests are not disturbed by rooftop. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Guest Relations Department EME Catedral Mercer. on Oct 12, 2022
Dear Guest, Thank you for giving us the maximum score. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

10/10 Excellent

Damian, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a perfect location! Located on the square and seconds away from the Seville Cathedral. The staff is so nice and our room was beautiful! The rooftop pool and bar are also amazing! Loved our stay here!
Stayed 1 night in Aug 2022
Response from Guest Relations Department EME Catedral Mercer. on Oct 12, 2022
Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best Regards.

10/10 Excellent

Farah, HOMESTEAD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and centric. Many great restaurants are at a walkable distance. And, many tourist attractions are around the corner. The view of the cathedral and Alhambra from the hotel's rooftop bar are amazing. The staff is wonderful!
Stayed 4 nights in Jul 2022

2/10 Terrible

luis

Traveled with family
Disliked: Amenities
Staff was just enough polite . The hotel has a terrace where non guests can come and is very noisy way until 2-3 in the morning The room did not have drawers and we were forced to live our clothes and personals in the luggage
Stayed 3 nights in Jul 2022

2/10 Terrible

Jonathan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Noise and service at hotel was horrible for a five star hotel. It is like trying to sleep in the middle of a nightclub until 2am. Staff indicated that bar would close at midnight and was very rude. In the morning staff indicated that the bar closes at 1:45 in the summer. Hotel website indicates the following: You deserve a break and a rest after a day in the city. To get away from the hustle and bustle, to escape from its hectic pace. When crossing the door to this room, you will be overcome by a sensation of peace and quiet and relaxation. It will be your place to switch off, your ideal refuge in the centre of the city. This was not our experience at all. Bar goers at hotel bar were extremely loud and had to pass by our room to get to the bar/nightclub. This stay was a complete disappointment and we feel like suckers for believing the hotel materials. Not a hotel for rest and relaxation at all. We paid for a five star hotel and got zero service and zero relaxation. Disappointed and tired. Hi
Stayed 1 night in Jul 2022

10/10 Excellent

Nicolas

Traveled with group
Liked: Cleanliness, staff & service, amenities
The location is great, next to the Cathedral. Only problem if you go by car are the stretch streets and waze/Google go nuts. Call the hotel and ask for them to reach you before entering the old city.
Stayed 2 nights in Jul 2022

10/10 Excellent

Alexander

Stayed 1 night in Jun 2022

4/10 Poor

Chandra

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is in the best location, easy access to everything.
Stayed 1 night in Jun 2022

10/10 Excellent

Marcela, Ciudad de Mexico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es precioso de decoración moderna y práctica. La ubicación es ideal, el bar en el rooftop es increíble. Vale mucho la pena.
Stayed 2 nights in May 2022

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Murray

Stayed 1 night in May 2022

10/10 Excellent

Odile

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, the staff amazing!! Walking distance from all the historic attractions.
Stayed 2 nights in Apr 2022

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in excellent location
Stayed 4 nights in Apr 2022

10/10 Excellent

GOVIND

Stayed 2 nights in Mar 2022
Response from Sergio Franco. -G.E.M- on Mar 22, 2022
Dear Mr. Goving. We are thrilled to receive your lovely mark. Seville has too many things to offer, and our hotel is in a privileged spot to enjoy it. We hope to be able to welcome you back in a near future. Kind regards.

10/10 Excellent

Karen J, San Jose del Cabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice reception and the view from the rooftop bar is fantastic
Stayed 2 nights in Oct 2021
Response from EME Catedral Mercer team on Nov 15, 2021
Dear Karen, Thank you for sharing your experience with us and for your good comments. Looking forward to seeing you soon again with us.

4/10 Poor

sine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not a 5 star hotel. Rooms were very small. Toilet very small and sink in bedroom. Lift was broken over the two days of the stay.
Stayed 2 nights in Oct 2021
Response from Hotel EME Catedral Mercer***** on Oct 17, 2021
Dear Mr. Sine, First of all, thank you for take your time to share your experience in EME Catedral Mercer Hotel. We deeply regret to know that your experience with us did not meet your expectations. We take a good note and we will be improved to give to our guests the best experience. Hope to see you in a near future. Regards.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, Gorgeous hotel
We loved our time here Positives: Very central, great roof bar, rooms are very upscale and clean, staff is very welcoming and friendly, very accommodating, the pool was a welcome addition in the heat Only negatives: Off a very busy side street so can be quite busy at night if you have a room on that side of the hote
Stayed 4 nights in Aug 2021
Response from Guest Relations Department on Aug 24, 2021
Dear Mrs. Katie, Thank you so much for your very nice review! We are very delighted to see you enjoyed your stay with us, Please come back soon! Kindest Regards Teresa Lorca

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The queen size bed was actually a full size bed and no parking was available being a 5 star hotel. Nothing extraordinary for the rating. The closest parking was a 10min walk away with luggage, painful.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and great staff. You can request a room with a Cathedral view.
Stayed 1 night in Mar 2020
Response from Guest Relations Department on Mar 10, 2020
Dear Guest, Thank you so much for taking the time to share your experience in EME Catedral Mercer. We are very happy to know that your stay with us was good and you enjoyed our nice view of the Catedral. Than you again for your very nice feedback, come back soon! Warm regards

10/10 Excellent

George

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Guest Relations Department on Mar 21, 2020
Dear George, Thank you to share your opinion about EME Catedral Mercer, Come back soon! Kindest Regards,

8/10 Good

ISG, Chicago

Traveled with partner
Liked: Cleanliness, staff & service
It was in a beautiful area but at night I couldn't open window due to noise. The staff was very welcoming and helpful.
Stayed 2 nights in Mar 2020
Response from Guest Relations Department on Mar 5, 2020
Dear ISG, Thank you so much to share your experience in EME Catedral Mercer. Apologies for the noise from the next street, we are so central and a few times we can´t avoid it...Accept our apologies. We are very happy to know that liked you the welcoming and services from our team. We hope to see you again soon! Kind regards, Teresa Lorca