Ratings based on 93 Verified Reviews

4.1 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Apr 16, 2017
the first night my daughter had to sleep on the floor without a mattress. otherwise, it was an ok 1 stat hotel.
Comment from Hotel Management
Apr 16, 2017 by Irene, Hotel Management
In response to your earlier comment we indicate firstly that you reserved through Expedia a room with double bed for you and your daughter. Later you called us to tell your preference for a twin room and although in our hotel we try to satisfy the needs of all our guests your requests are always subject to availability. When you arrived at 00.00 overnight and demanded a room with two beds our staff very kindly and politely tried to explain to you that we did not have availability and we offered you to put an extra bed the next day. You even wanted from us to give you ONLY a mattress to sleep on the floor something to which we refuse because it seems to us it is not a proper service to provide in our establishment. However we hope that after we put an extra bed on your room the next day you have had a pleasant stay with us. Receive a cordial greeting.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 10, 2017
Location: Great location for central sights (cathedral, Alcazar, Jewish Quarter).
We had a very nice stay. Our room was on the 3rd floor at the back of the building, so we weren't affected by the street noise. Does not serve breakfast, so you have to wander the neighborhood, and most places don't open until after 9, but it's not a serious problem.
Comment from Hotel Management
Apr 11, 2017 by Irene, Hotel Management
Dear guest, thank you very much for taking your time to leave a great score about our hotel. We are glad to know that we exceeded your expectations. It is a real pleasure to have guests like you. We hope to see you back in this your house, on your next visit to Seville. Best regards.
4 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia, Canada

Great location for the Historic Section

Posted Apr 8, 2017
Pros: Atmoshpere, location, staff.
Location: Historic center, Alcazar, Cathedral, shopping, restaurants, 30 min. walk to lovely area of Triana.
This classic older hotel in the center of the historic section of Sevilla was a perfect location for us. We parked the car in the nearby underground parking (with help navigating from hotel staff) and left it there. Everything we wanted was within walking distance - great restaurants, the Alcazar, Cathedral and Archives only minutes away. The staff was very helpful and friendly recommending nearby restaurants (English spoken for us). The bathroom was small but functional and clean - a real old fashioned European hotel feel. The beautiful tile work and historic decorations were just what we wanted in our visit to Sevilla.
Comment from Hotel Management
Apr 8, 2017 by Irene, Hotel Management
Thank you very much for leaving such an excellent score about our hotel. We work hard every day to exceed all our guest's expectation. It was a real pleasure to have you as our guest. We hope to see you back in this your house, on your next visit to Seville.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel, friendly staff good location

Posted Mar 3, 2017
Pros: Very good location, clean and comfortable
Cons: Tea / coffee making facilities in the room would be nice
Location: Location of hotel is perfect, there is loads of sight seeing to do and some nice bars and restaurants
Hotel is in a really good position and staff are friendly and helpful
Comment from Hotel Management
Mar 3, 2017 by Hotel Europa, Hotel Management
Thank you so much for this wonderful comment. We will be happy to receive you again in the future. We are in your disposal Thank you very much and best regards
4 out of 5
by A verified traveler

Posted Nov 6, 2016 on Hotels
Good location: few minutes walk to Sagrada Familia, 30-40 min to the Center (Plaza Catalonia, Plaza Espania etc),several cafes close by; couple minutes to the metro station. Very good front desk service:very helpful and pleasant. The room was very small, but the bed comfortable. My only real complain is the shower: was not working well, water temperature was sporadically changing from warm to very hot, to cold during few min. shower.
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
We are very sorry, but we are hotel europa in Seville, not in Barcelona. Best regards
4 out of 5
by A verified traveler

City centre hotel

Posted Nov 4, 2016 on Hotels
Very helpful and friendly staff. Rooms advertised as 'soundproofed' but this was not very effective.
Comment from Hotel Management
Nov 6, 2016 by General Manager, Hotel Management
Thank you very much for having chosen us to stay in Sevilla, and for having writen this so good comment about us. Sorry for the inconvenience of noise, sometimes is imposible to control it. We hope we will see you soon. Best regards
3 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Comment from Hotel Management
Nov 2, 2016 by General Manager, Hotel Management
Muchas gracias por dejar su puntuación.
4 out of 5
by A verified traveler

If you like AC at night, dont stay here.

Posted Oct 9, 2016 on Hotels
We disliked that the hotel management TURNED OFF THE A/C AT NIGHT. ALTHOUGH WE HAD A THERMOSTAT IN OUR ROOM, IT WAS CENTRALLY CONTROLLED BY MANAGEMENT. WHEN WE CALLED THE DESK EVERY NIGHT TO ASK THAT THE AIR BE TURNED ON, THEY'D SAY "WE'LL DO THE BEST WE CAN" WE WERE NOT COOL ENOUGH. ASKED FOR A FAN, BUT NO LUCK THERE EITHER.
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
En primer lugar, le damos las gracias por tomar un poco de su tiempo para dejar una buena puntuación por nosotros. Nos disculpamos por la cuestión de aire, porque a veces se necesita un poco de trabajo para complacer a nuestros clientes, y tratamos de hacerlo lo mejor posible. Siendo el nuestro un viejo edificio, como usted sabe, el A / C es centralizado, y tratamos de que la temperatura de todas las habitaciones es el ideal. Lo siento si no tenemos con usted. Recibe un cordial saludo
4 out of 5
by A verified traveler

Posted Oct 6, 2016 on Hotels
Comment from Hotel Management
Oct 9, 2016 by General Manager, Hotel Management
Thank you very much for your so good score!!
4 out of 5
by A verified traveler

Posted Oct 4, 2016 on Hotels
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Thank you so much for your score!