Very central and very very noisy
Posted Nov 26, 2016
This hotel sits above a large department store, the entire first floor sits above it. When we were there this department store was being structurally renovated. The heavy drilling and hammering started before 6am and went on all day, no sleep, no siesta, no peace. On speaking to the reception staff suddenly English was an issue but hadn't been before, there was also no attempt to find anyone who could speak English. They simply stated that it was another company and they couldn't do anything. The same company is advertised on their room cards so I'm a little suspicious, this was also a major scheduled refit that the hotel would have been aware of before I booked the hotel the week before. There was also a lot of noise from the street which was acceptable and a lot of noise between rooms which was at the upper end of acceptable.
The hotel was clean, very well located and the air con was good. The room was large and had a large bathroom. The shower pressure was good and the water was hot, there was a wired hair drier in the bathroom. There was no coffee or tea in the room but there was a mini bar, the tv worked well and had international channels. The wifi was also good. We didn't have the breakfast but I had a quick look and it certainly looked inviting with a good selection.
The staff reaction to a complaint was terrible and the noise inexcusable, everything else however was good.