We booked into this hotel for a family break. We were pleased to find it so well located, near to everything there is to see and near to tram and taxi stops. We were greeted in a friendly way and all the staff were pleasant and well informed. The room on the first floor was well equipped and clean , with a massive t.v. We would have expected tea and coffee facilities in the room. This is available in a lounge area which is comfortable but a little impractical once the kids are asleep. It was on the small side for a family room. The only real downside was the air conditioning / heating. Despite being above 20C there was only the heating option available. This meant opening a full balcony door / window and leaving it open. This was very noisy at night.
We really appreciated the complimentary valentines cava , card and heart. The room was kept clean and check out was simplicity itself.
Comment from Hotel Management
Feb 20, 2017 by JLBarroso, Hotel Management
Dear Malcom and Family,
Thank you for sharing your experience with everybody. I am delighted the read that you had a wonderful stay with us as a result of out staff members, comfy beds and location.
With this said, we are sorry that you were slightly let down from your stay due the the room size, and would like to point out that our hotel is an 19th-century palace, and therefore has very unique structural characteristics. The rooms are organised in a manner that respects the building's architecture. We are sorry to hear that the room you were assigned did not meet with your approval this time.
About the central heating, the temperature during the night is 5º C, when everybody is sleeping, so in Winter we have 'heat mode'. During the day we can not change the system into 'cool mode', only one option is possible.
We are placed to know that you enjoyed the cava ande details in St Valentine's day.
Thank you again for your comments and we look forward to welcoming you back in the future.
Jose Luis Barroso