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Reviews of Petit Palace Marqués Santa Ana

4 out of 5
Petit Palace Marqués Santa Ana
Jimios 9-11, Seville, Seville

Reviews

8.8

Excellent

Rating 10 - Excellent. 504 out of 1000 reviews" "
Rating 8 - Good. 368 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Stayed 3 nights in Mar 2024
Response from Beatriz Juárez - Experience Manager on Apr 15, 2024
Thanks for your reviewWe are happy you spent a great time with usThanksRegardsBeatriz JuárezExperience Manager

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and helpful staff. We stayed in a quad and it worked great for our family.
Stayed 1 night in Mar 2024
Response from María González, Guest Service. on Mar 26, 2024
Dear Timothy,We are very happy seeing that your whole family had a nice time with us. Thank you very much for take the time to send us your review.We will glad to see you again in Petit Palace Marqués Santa Ana.Best regards!María González, Guest Service.Best regards!

10/10 Excellent

Qibin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean; nice staff
Stayed 2 nights in Mar 2024
Response from María González, Guest Service. on Mar 26, 2024
Dear Qibin,We are very happy to know that you had a nice experience with us. Thank you for your words to the staff.We will see very happy to welcome you again in Petit Palace Marqués Santa Ana.Best regards!

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location within walking distance to everything you want to see. Fantastic neighborhood, great bars and restaurants right out your door. The hotel was clean and comfortable - not fancy, but a very comfortable stay in a well-laid out room. Our room had a double for us and bunk beds for the kids. A cute rooftop deck to relax as well. Staff were fantastic- very helpful and friendly. Would definitely stay here again!
Stayed 3 nights in Mar 2024
Response from María González, Guest Service. on Mar 26, 2024
Dear Qibin,Thank you very much for take time to send us your review. Thanks you for your words to staff.We will be so happy to see you again in Petit Palace Marqués Santa Ana.Best regards!María González, Guest Service.

10/10 Excellent

alma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to everything, cleaned !
Stayed 4 nights in Mar 2024
Response from María González, Guest Service. on Mar 26, 2024
Dear Alma,Thank you very much for trust in us, we are happy seeing that you had a nice time with us.We will glad to see you again in Petit Palace Marqués Santa Ana.Best regards!María González, Guest Service.

10/10 Excellent

Ena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpio, cuartos comodos, excelente localizacion.
Stayed 1 night in Mar 2024
Response from María, Guest Service. on Mar 26, 2024
Gracias Ena por su comentarioNos alegramos que disfrutara de su estancia con nosotros.Esperamos volver a recibirle pronto.Cordialmente,María, Guest Service.

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was perfect location! Clean and the staff was great, shoutout Maria.
Stayed 3 nights in Feb 2024
Response from María González, Guest Service. on Feb 26, 2024
Dear kelly,Thanks so much for take the time to send us your review. We appreciate so much your words for the entire team. We are very happy that you enjoyed the location and your stay with us. We will very happy to see you again in Petit Palace Marqués Santa Ana!Best regards

10/10 Excellent

Aurora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Dec 2023
Response from bj on Jan 9, 2024
Thanks Aurora for your reviewWe happy you spent a good time with us and like our central location Thanks RegardsBeatriz JuárezExperience Manager

10/10 Excellent

Swathi

Stayed 3 nights in Dec 2023
Response from Beatriz Juárez - Experience Manager on Dec 30, 2023
We are happy you spent a great time with usThanksRegards

10/10 Excellent

Shyam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful, especially given that we were dealing with a lost luggage situation with the airline. They were always ready to help on any requests.
Stayed 2 nights in Dec 2023
Response from Beatriz Juárez - Experience Manager on Dec 30, 2023
Thank you Shyam for your time in commenting on your stay.We are glad that you enjoyed the central location, services and facilitiesThank you for your words to the hotel staffWe hope to welcome you again soonBeatriz JuárezExperience Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION
Stayed 1 night in Dec 2023
Response from Beatriz Juárez - Experience Manager on Dec 26, 2023
Thanks Roberto for your reviewWe are happy you liked our central location We hope to see you soon Best regardsBeatriz JuárezExperience Manager

6/10 Okay

Nuha

Stayed 2 nights in Nov 2023
Response from Beatriz Juárez - Experience Manager on Dec 26, 2023
Thanks Nuha for your reviewWe are gald you have a good experience with usWe hope to see you soon Best regardsBeatriz JuárezExperience Manager

10/10 Excellent

joanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in a fantastic location
Fabulous hotel in a fantastic location. Lovely staff , spacious room
Stayed 3 nights in Nov 2023
Response from BJ on Dec 4, 2023
Thanks Joanne for your reviewWe are happy you spent a good time with us and liked our central location Thanks for your words to our staff We hope to see you soon Best Regards Beatriz JuárezExperience Manager

8/10 Good

Shraddha

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that it was centrally located. Near to most tourist spots. Unfortunately we got lost since there are 5 properties with the same name in the area. GPS picked up the one in santa cruz instead of santa ana and we kept walking 30mins in the wrong direction. It would be nice if we can get a headsup at the reception to beware of such mistakes.
Stayed 2 nights in Nov 2023
Response from Beatriz Juárez - EM on Dec 4, 2023
THanks Shraddha for your reviewWe are happy you liked our central location and spent a good time with usSorry about the GPS we are 5 Petit Palace Hoteles We hope to see you soon Best Regards Beatriz JuárezExperience Manager

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is awesome. Rooms are cozy and comfortable. Bathroom is great and bed is superb. Location, location, location !! Best location EVER
Stayed 3 nights in Nov 2023
Response from BJ on Dec 4, 2023
Thanks Eduardo for your review, We are happy you spent a confortable time with us and enjoyed with our central location We hope to see you soon Best RegardsBeatriz JuárezExperience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault.
Lovely hotel, well located walking to bus and train stations and the city centre. Plenty of food and drink options in the vicinity. Hotel was clean, staff were all great and we made the most of the terrace in the glorious sunshine. A bit of planting would brighten up the patio area a bit, however that is just a personal preference. Would definitely recommend and will stay again if in Seville.
Stayed 5 nights in Nov 2023
Response from BJC on Nov 21, 2023
Thanks for your review and thanks for your recommendationwe are happy you spent a great time with us We hope to see you soon Best regards Beatriz JuárezExperience Manager

10/10 Excellent

Rosemarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Cathedral, shopping and eateries. We had a room facing the street as we wanted and though people are enjoying themselves late into the evenings daily and especially on Thursday and Friday’s it seems, I would not have traded the ambiance for anything (though they are a very jolly chatty people at night!) A Tapas bar is just down the street and if you are venturing out to eat, catch street entertainment enjoy some tapas etc it’s even more perfect. Very safe. We walked a lot in the later evenings. Al Wadi restaurant is just down the street and the middle eastern food was delicious. If you are very noise sensitive pick a different room off street or simply bring earplugs or use phone ambient noise. There is an early morning street and restaurant deliveries for the local Tapas bar down the street which did not prove ultimately problematic however that noise did take getting used to because we didn’t know at first what the sounds were. They didn’t go on long. The breakfast is very convenient and very very healthful and varied! I am a vegetarian and did well. The rooftop patio is magical with a view of the top of the Cathedral and La Giralda contrasting with the jumble of little modern rooftop patios and tv antennas and cavernous streets below. It’s a lovely place to stay. Seville is stunning and the staff and people warm and very social. Very clean hotel and streets. We LOVED our stay!
Stayed 6 nights in Nov 2023
Response from Beatriz Juárez on Nov 21, 2023
Thanks Rosemarie for your wonderful reviewWe are happy you spent a lovely time with us and enjoyed.Thanks for your wordsWe hope to see you soon in Petit Palace HotelesBest Regards Beatriz JuárezExperience Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay while visiting the delights of Seville.
Stayed 4 nights in Sep 2023
Response from Beatriz Juárez - Experience Manager on Oct 20, 2023
Thanks Roberto for your reviewWe are happy you spent a wonderful time in Petit Palace Hoteles and in SevilleWe hope to see you soon Best RegardsBeatriz JuárezExperience Manager

8/10 Good

Rupa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Beatriz Juarez on Oct 10, 2023
Thanks for your reviewWe are happy you spent a good time with us we hope to see you soon in Petit Palace HotelesBest regardsBeatriz JuárezExperience Manager

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great location.
Response from BJC on Oct 2, 2023
THanks Partricia for your reviewWe are happy you spent a great time with us and liked our central locationThanksRegardsBeatriz JuárezExperience Manager

10/10 Excellent

NERMINE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Beatriz Juárez on Sep 25, 2023
Thanks Nermine for your reviewWe are happy you spent a great time in SevilleWe hope to see you soon in Petit Palace HotelesBest Regards Beatriz JuárezExperience Manager

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was brilliant and the location was excellent.
Stayed 4 nights in Sep 2023
Response from alberto on Sep 15, 2023
Thank you very much for your comment

10/10 Excellent

kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were in Seville for a week and this was the perfect hotel. Parking onsite, great breakfast and perfect location for all the main tourist attractions. The staff was friendly and helpful.
Stayed 6 nights in Aug 2023
Response from Beatriz Juárez - Experience Manager on Sep 11, 2023
Thanks Kimberly for your reviewWe are happy you spent a great time with us and in Seville. Thanks for your words to ous staff service We hope to see you soon Best Regards Beatriz Juárez Experience Manager

10/10 Excellent

Ryan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Beatriz Juárez - Experience Manager on Aug 31, 2023
Thanks Ryan for your reviewWe are happy you spent a good time with usWe hope to see you soon Best regardsBeatriz JuárezExperience Manager

10/10 Excellent

Samiran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from María González, Guest Service. on Aug 21, 2023
Thank you very much Samiran!! We hope see you again in Petit Palace Marqués Santa Ana.Best regards!!

10/10 Excellent

Phuc

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel. Has everything you need. Love the coffee and treats available. Walking distance to all the great places to eat and the Cathedral. There is a self serve Laundry place 2 mins away. EXCELLENT
Stayed 3 nights in Jul 2023
Response from Beatriz Juárez - Experience Manager on Aug 14, 2023
Thanks Puc for your great reviewWe are happy you spent a wonderful time with usWe hope to see you soon Best Regards Beatriz Juárez - Experience Manager

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Clean rooms friendly staff excellent breakfast. Would definitely return.
Stayed 2 nights in Jul 2023
Response from María González, Guest Service. on Aug 7, 2023
Dear Victoria, Thank you very much for your magnific valoration. It is very important to us, know that you were happy with us.We will glad to receive you again.Our best regards,

10/10 Excellent

David

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from María González, Guest Service. on Aug 7, 2023
Muchísimas gracias por su valoración David, estaremos encantados de recibirle en Petit Palace Marqués Santa Ana.Un cordial saludo.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Beatriz Juárez - Experience Manager on Jul 28, 2023
Gracias Richard por puntuar su estancia Nos alegramos que disfrutara de nuestros servicios e instalacionesEsperamos poder recibirles pronto de nuevoReciban un Cordial SaludoBeatriz JuárezExperience Manager

10/10 Excellent

Juan C

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atencion
Stayed 2 nights in Jul 2023
Response from Beatriz Juárez - Experience Manager on Jul 25, 2023
Gracias Juan por comentar su estancia. Nos alegramos que disfrutaran su tiempo en Sevilla y le agradecemos sus palabras hacia la atención recibida.Estaremos encantados de recibirles pronto de nuevo A la espera de sus noticiasGracias y Saludos Beatriz JuárezExperience Manager

10/10 Excellent

Neeraj

Stayed 2 nights in Jul 2023
Response from María González, Guest Service. Petit Palace Marqu on Aug 12, 2023
Thank you Neeraj! We're so happy knowing that you felt so good with us!Best regards.

10/10 Excellent

BURCIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location of this hotel was close to everything and the hotel was very charming too. They had free coffee/tea all day near the lobby and the staff was very nice. I would recommend staying here.
Stayed 3 nights in Jul 2023
Response from Beatriz Juárez - Experience Manager on Jul 23, 2023
Thanks Burcin for your review and for your recommendation Thanks for your words to our staff serviceWe are happy you spent a great time with us We hope to see you soon Best Regards Beatriz JuárezExperience Manager

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice!
Nice hotel. Beautiful lobby. Central location. I would highly recommend. We stayed at a family of 4 with the bunk bed. Bathroom was nice as well.
Stayed 2 nights in Jul 2023
Response from Beatriz Juárez - Experience Manager on Jul 11, 2023
Thanks Bruce for your review and your recommedationwe are happy you and your family spent a great time with us We hope to see you soon Best RegardsBeatriz JuárezExperience Manager

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Quadruple room was perfect for families with the bunk bed for the kids. Only wish there was a fridge. Also suggest the safe should not require a card like a credit card as the key.
Stayed 3 nights in Jul 2023
Response from Beatriz Juárez - Experience Manager on Jul 11, 2023
Thanks Jessica for your reviewWe are happy you liked our family rooms. About the safe, we inform you it is free, but for segurity, have to use the credit card. About the frdige, we inform you all rooms has a minibar. But is the customer need more fridge, we have in our kitchen and can leave there if you need anything We hope to see you soon Best Regards Beatriz JuárezExperience Manager

10/10 Excellent

Govind, Woodbine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent and we had a very good time.
Stayed 4 nights in Jun 2023
Response from Beatriz Juárez - Experience Manager on Jul 5, 2023
Thanks Goving for your reviewWe are happy you spent a good time with us and thanks for yoru words to our staff We hope to see you soon Best Regards Beatriz JuárezExperience Manager

10/10 Excellent

renjun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is fine. The room key doest work. I called front desk and the technician came and fixed it right away.
Stayed 3 nights in Jun 2023
Response from Beatriz Juárez - Experience Manager on Jul 4, 2023
Thanks Rejun for your reviewWe are happy you spent a great time with us and thanks for your words to our technician service We hope to see you soon Best Regards Beatriz JuárezExperience Manager

10/10 Excellent

Emma

Stayed 2 nights in Jun 2023
Response from Beatriz Juárez - Experience Manager on Jul 4, 2023
Gracias Emma por su comentarioNos alegramos que su estancia fuera de 10Esperamos poder recibirles pronto de nuevoReciban un Cordial SaludoBeatriz JuárezExperience Manager

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel in thw middlw of the tourist area. Close to many food options, laundry, and top sightseeing destinations. Breakfast was simple, but many options to start the day. Only issue was the shower glass is not long enough to contain the watwr spray. Every shower ends up with a floor of water and pile of wet towels as you try to clean it up.
Stayed 4 nights in Jun 2023
Response from Beatriz Juarez on Jun 26, 2023
Thanks Sarah for your reviewWe are happy you spent a wonderful time with usWe hope to see you soon Beatriz JuárezExperience Manager

10/10 Excellent

Iryna, Bay Harbor Island

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All great, thank you
Stayed 1 night in Jun 2023
Response from Beatriz Juarez on Jun 26, 2023
Thanks IrynaWe are happy you spent a great time with us We hope to see you soon Best Regards Beatriz JuárezExperience Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Beatriz Juárez - Experience Manager on Jun 21, 2023
Gracias Benjamin por su comentarioNos alegramos que disfrutara de su estancia con nosotrosEsperamos poder recibirles pronto en Petit Palace HotelesReciban un Cordial SaludoBeatriz JuárezExperience Manager

6/10 Okay

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with supermarkets, cute restaurants and bars, and the tourist attractions nearby. Lovely buffet breakfast. The only thing to say is the hotel’s on-site parking. With my expertise, it was impossible to park so we used a public parking lot which hotel staff recommended.
Stayed 2 nights in Jun 2023
Response from Beatriz JC on Jun 26, 2023
Thanks Janet for your time and reviewWe are happy you liked our central location and our breakfast buffetWe hope to see you soon Best RegardsBeatriz JuárezExperience Manager

10/10 Excellent

ritesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Please have free coffee at the front reception area from 9 am instead of 1pm.
Stayed 2 nights in Jun 2023
Response from Beatriz Juárez - Experience Manager on Jun 21, 2023
Thanks Ritesh for your reviewWe are happy you spent a good time with us We take note about your suggestion We hope to see you soon Best Regards Beatriz Juárez Experience Manager

6/10 Okay

Joanne

Traveled with family
Liked: Cleanliness
Everything was fine except the AC. We smelled cigarette smoke through the vent when AC was on. I went to the front desk and wondered if anyone was smoking inside the buildings. Instead of listening or trying to find out why, I was reprimanded what he can do as he has no camera inside patrons hotel. We didn’t sleep well and got sick due to the AC.
Stayed 3 nights in Jun 2023
Response from Beatriz Juárez - Experience Manager on Jun 21, 2023
Dear Joanne we are glad you enjoyed your stayWe are sorry about the smell of tobacco, we inform you that smoking is prohibited in the entire hotel with the exception of the terrace on the third floor, which is outdoors.I'll talk to the floor supervisor to see what happenedwe apologizeBest Regards Beatriz JuárezExperience Manager

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was very comfortable and so were my parents. Just minutes away from the Cathedral. Just magical.
Stayed 5 nights in Jun 2023
Response from Beatriz Juárez - Experience Manager on Jun 14, 2023
Thanks Juan for your reviewWe are happy you spent a confortable time with us and liked our central location We hope to see you soon Best RegardsBeatriz JuárezExperience Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT HOTEL
The hotel very clean and well managed. Location in Seville excellent, close to all attractions. Staff very friendly and professional. Breakfast abundand. I would definitely stay there again.
Stayed 4 nights in May 2023
Response from Alberto on May 28, 2023
Thank you very much for your comments, we hope to see you on future occasions, best regards

10/10 Excellent

Alan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were very good and location in old city was excellent.. Charis on reception was so pleasant and helpful.
Stayed 2 nights in May 2023
Response from ALBERTO on May 28, 2023
Thank you very much for your comments, we hope to see you on future occasions, best regards

10/10 Excellent

Terry

Stayed 1 night in May 2023
Response from Beatriz Juárez - Experience Manager on Jun 13, 2023
Thanks Terry for your reviewWe are happy you spent a good time with us We hope to see you soon Best RegardsBeatriz JuárezExperience Manager

10/10 Excellent

Chad D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property. Location is great a few minutes from the cathedral. Really nice hotel.
Stayed 2 nights in May 2023
Response from Beatriz JC- Experience Manager on May 18, 2023
Thanks Chad for your reviewWe are happy you spent a great time with us and liked our central locationWe hope to see you soon Best Regards Beatriz JuárezExperience Manager

10/10 Excellent

Chad D

Stayed 2 nights in May 2023
Response from Beatriz Juárez on Jun 6, 2023
Thanks for your reviewWe are happy you spent a good time with usWe hope to see you soon Best regards Beatriz JuárezExperience Manager

10/10 Excellent

Ariana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Clean and super helpful staff
Stayed 1 night in May 2023
Response from Beatriz Juárez- Experience Manager on May 16, 2023
Thanks Ariana for your reviewWe are happy you enjoyed and spent a great time Thanks for your words to our staff serviceWe hope to see you soon Best RegardsBeatriz JuárezExperience Manager