Not a 4* hotel, wouldn't use again
Posted Nov 5, 2016 on Hotels
Where to start, this is advertised as a four star hotel, but we were met at reception by a man, who was in a suit but no tie, may seem petty but remember this is a four star hotel and also read on. There was no welcome as such and after booking in were pointed to the lift and told we were on the 5th floor. This is after arranging our own transfer as the hotel doesn't book taxis for you! On entering the room we realised it was not the one we had been allocated, however we did have a view, but it was a connecting room (we are just a couple) and my wife thought the door was another cupboard and opened it with no problems, apart from the fact she could see the other people's luggage on the floor. She immediately closed the door and locked it from our side but could not bolt it cos there wasn't one!! Which means they would have had access to our room. After telling reception the problem was resolved by putting a nut and bolt in! (4☆?) That said the room was large and well decorated. The lack of tea/coffee facilities was very disappointing, only the premier rooms had a kettle(4*?) Even a travelodge has a kettle!! The hotel had a restaurant, with a very meagre menu and certainly not 4* food, and one night they didn't even open the restaurant and were seating people in the breakfast buffet canteen! (4*?) Now the good points, breakfast was good, SOME staff were helpful, but not enough. Room/bathroom was nice and clean. Overall cleanliness was good. Don't do reviews, but needed to!!