Posted Oct 13, 2016 on Hotels
Hotels.com rated this property as a 4 star which was very deceiving, it needs to be downgraded to a 2 star. Their carpet on the hallways are worn out and wavy and has a musky smell. The rooms are not up to standard for a 4 star; plastic cups for restrooms ( that's a signal for me that it should be in the motel category). Bed was so hard, and location is not convenient, far from the City Centre, costs for taxi is about 8 euros. It gets expensive after awhile if your staying there for 4 nights.
I can't even mention share photos of this place on social media. Pathetic!
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Thank you for sharing your experience with us. We are deeply sorry if our facilities did not meet your expectations. We will take into consideration your comments about carpeting in corridors to improve our guests' experience and become better.
I may inform you that, if you prefer, glasses are available in each room in the minibar closet besides plastic cups in bathroom.
Although the hotel is located at 1 km. from historical centre, you can also reach the city centre with the underground located at 50 m from the hotel and 3 stops far from downtown city, in case you do not want to use taxi everytimes.
Please note our team is at your disposal and is ready to make every effort to come up to your expectations, so do not hesitate to express your disappointment when you meet inconvenience during your stay so we can propose you the best solution according to your needs.
We look forward to better meeting your expectations upon your next stay and welcoming you back to Novotel hotels.