Posted Jan 7, 2017
The staff is all wonderful. The front desk was very helpful with whatever we needed. Juan and Lorenzo made the piano bar a great experience, thank you for the dark and stormy and silken red!
We had a room with a terrace, the view of the grounds were beautiful. The room itself was a great size, simple and clean. Breakfast was also included with our room, and it was a huge breakfast buffet! Well worth it for the full variety.
We also got to enjoy the hotel silken business area to relax outside of our room with some snacks and cappuccino. There is also a huge lobby area with many comfortable couches to relax on.
My only negative is that one day as I was walking down the stairs from the fitness center, I almost slipped and fell because the lady mopping the floors posted no warning sign. She seemed more mad that I was walking on her mopped floor, but there was a language barrier, as I only speak english, so I cannot be positive. I did go to the front desk to express how dangerous that is, but again, I could only be so expressive with this language barrier.
As that would be my only negative on a personal note, it would not affect my rating on the hotel and staff overall. We will greatly miss Seville..Gracias!
Comment from Hotel Management
Jan 13, 2017 by Mª Carmen Rodríguez A. Guest Relations Department, Hotel Management
Thanks for your nice words and recomendations to other travelers, but above all, for choosing us on your stay at this beautiful city, Seville.
We are proud to know that we have fulfill your expectations and that we have given you a beautiful memory of your stay. We will share your opinion to our Gastronomy Department , as we are shure they will fell proud to know about your high note.
We hope to welcome you bhack soon and show you our best services, until then, receive our best regards.
Mª Carmen Rodríguez A.
Guest Relations Department