This hotel is value for money, though service wasn't always good at all. Check in with welcome drink was very nice but after that I was disappointed. I didn't feel myself welcome to hotel's restaurant as waitress bring me the bill before I was finished. Why she didn't ask if I still wanna order something? Also noisy housekeeping staff was disturbing. To top it all I was shocked when I was trying to check-out 6am in the morning and the receptionist had fallen asleep! Soon he woke up and checked out me shouting from the office with awful attitude - the worst experience of hotel staff ever! Despite of the staff hotel was in good condition and food and drinks were great quality. Wifi was very slow in the room. I also recommend airport transfer fixed by the hotel - nothing bad to say about that.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Thank you very much for your stay with us at the Coral Strand hotel and for taking the time to give your feedback on Hotels.com.
Constructive feedback is essential for us as it shows us where we are doing well and where we need to improve our services.
While many guest comments show us that we are on the right way, comments like yours show that we still have a way to go - in particular, when it comes to the consistency of service and to delivering on the promise that we make as a brand. Your valuable feedback with each point you mentioned was discussed with heads of related department to take all the possible corrective and preventive actions to avoid occurring in future.
We would very much like the chance to show you that things have changed during your next visit - I am sure you'll be pleasantly surprised!