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Reviews of Sunset Beach Hotel

4 out of 5
Sunset Beach Hotel
Glacis, Mahé Island

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 197 reviews" "
Rating 8 - Good. 81 out of 197 reviews" "
Rating 6 - Okay. 37 out of 197 reviews" "
Rating 4 - Poor. 18 out of 197 reviews" "
Rating 2 - Terrible. 7 out of 197 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable hotel. I definitely suggest it!!
Stayed 4 nights in Jan 2020
Response from The Management on Jan 23, 2020
Dear Sir, Dear Madam We thank you for choosing the Seychelles and the Sunset Beach Hotel. We look forward to welcome you back in the near future.

6/10 Okay

Steven, Phoenix, AZ

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
What a disappointment. Despite having a nice location on a promontory, along with a nice little beach, this hotel underwhelms. The hotel looks like it may have been very nice at one time, but a lack of continued investment and upkeep makes it appear unkempt. Landscaping is unkempt (especially when compared to the Hilton a few doors down. The pool is in fair to poor condition, and heavily chlorinated. Our room was less than stellar - the AC failed to cool well, the windows to the ocean were dirty, and there was what appeared to be a general lack of caring as to the condition of the room. The staff was friendly enough, though. Overall, I wish I would have spent my money elsewhere, as the experience we had was far different than the amount of money spent.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Will go again
We enjoyed our stay , the hotel is in an amazing location but sadly in desperate need of maintenance and a significant refurbishment. The staff are lovely particularly Lucy in the restaurant and they are working hard to make everybody happy but the condition of the hotel is not up to standard although we had a very nice room which was very comfortable there was lots of hot water and for a beach holiday it was perfectly adequate.Food was repetitive but a 7 out of 10
Stayed 7 nights in Nov 2019
Response from Marketing Consultant on Dec 10, 2019
Dear Sir/Madam Thank you for your rating and recommendation. It has been a pleasure to welcome you at the Sunset beach. We look forward to welcome you back once we have done the renovation. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Management of the Sunset Beach on Nov 13, 2019
Thank you for choosing the Seychelles and the Sunset Beach. We look forward to welcome you back to our islands.

8/10 Good

Roger

Liked: Staff & service, room comfort
The property is beautiful but it is a bit run in the maintenance department. For example, missing down spouts, old paint, moldy cushions, rotting wood. Empty bottles and there consumables by hotel residents were not picked up for a couple of days. Service was top notch!
Stayed 3 nights in Oct 2019
Response from Management on Nov 13, 2019
Dear Roger Thank you for choosing Seychelles and the Sunset Beach. We thank you for your comment which is very much appreciated. We will certainly bring it up to the attention of the maintenance and gardening. As we are near the sea and faced with sallination and humidity, we have fast deterioration of structure specially when natural materials are used. Rest assured that maintenance of the property has been planned. We look forward to welcome you to our islands. Kind REgards Blaisila For the Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting was beautiful. The beach and snorkelling worth the cost. Would be nice to have greater choice at dinner.
Stayed 6 nights in Oct 2019
Response from Blaisila on Oct 15, 2019
Dear Sir, Dear Madam. On behalf of the Management, I would like to thank you for choosing Seychelles and the Sunset Beach Hotel. Thank you for sharing your experience. We look forward to welcoming you back in the future.

8/10 Good

Verified traveler

Stayed 4 nights in Aug 2019
Response from Blaisila on Oct 7, 2019
Thank you for choosing our hotel. your feedback is very much appreciated. We look forward to welcome you to our islands.

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

8/10 Good

Joe, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, owners time and money needed
Overall the hotel is great. The staff are mainly friendly and helpful and room service on point. Sunsets are divine. Watch outs - the waves and current can get big at high tide. The menu doesn't include service and tax slapping you with an extra 25% on top of any bill. If the owner spent time and money on the hotel and saying hi to guests rather than rocking up in her Bentley and terrifying the staff the atmosphere would be a lot nicer.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Full of character, only a small number of rooms, spectacular views at sunset; friendly staff. Rooms need updating and internet access too (non existent)
Stayed 7 nights in Apr 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We had read mixed reviews before coming to this hotel, so expectations weren't particularly high. Once we arrived, first impression was great, location is beautiful, views are amazing, great little beach just outside the hotel, etc. However this is it... Service wasn't great, not even a simple smile or welcome when we arrived. All of the staff looked a bit miserable, food wasn't great either. The worst part was check out. We had booked a taxi with a gentleman at the reception for the next morning, he confirmed that it's fine, next morning when passing the reception desk I mantioned to the lady at the desk that we want to change the time to 15mins later. That's what she did, she called a taxi at 10.15am. In the end, we had two cars waiting for us, apparently this gentleman from the reception was going to take us probably with his personal car, and then we had a regular taxi (booked in the morning by lady receptionist) as well. Man receptionist almost started shouting at us why are we double booking taxis, and he was waiting for us to take us where we needed. He argued even for few minutes. I hope the hotel's management or owners will read this review, cause I don't think this is the right way to deal with your hotel's guests and I really don't think this was legal for him to do taxi services. Overall, our experience at the hotel would have been fairly good, the check out ruined this experience and after that I cannot recommend this hotel.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Proximity to beach was great, but only wi-fi in common areas not rooms was a negative.
Stayed 4 nights in Feb 2019

8/10 Good

Pene, Sea Ranch

Liked: Property conditions & facilities, room comfort
Nice hotel on a great beach with good snorkeling. Nice filling breakfast. Helpful staff for tours and taxis.
Stayed 5 nights in Oct 2018

8/10 Good

Paulette

Lovely short stay
Amazing location! Lovely room, tho a few minor issues which were dealt with immediately. As if was our anniversary they went all out with a romantic dinner for two and decorated the bed and the room. No complaints at all!! Would definitely go back again!
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Great view, everything else is terrible. Avoid.
Pick up from airport did not arrive. I was told they can provide manual transmission rental car for me after I arrive, but on arrival I was told they don't have manual transmission. The worst is that the room toilet and bath were not clean and the safe would not work. When I complained they gave a higher category room, but that too had same issues. Unclean toilets and safe that cannot be locked! I was repeatedly told someone will come to fix the in room safe but no one turned up throughout the stay. Restaurant cutlery and tablecloths all were stained and the pool had dirt at the bottom. No wifi in room, only in lounge and does not work most of the time. Overall very unclean and they do not care about your concerns. Spend your money elsewhere, you can access the beach though public access and do not need to stay at this hotel.
Stayed 2 nights in Apr 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

nylondon, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location, worse service
Located in the most beautiful part of the Seychelles with a beautiful beach. But the service was so bad. Staff was very unfriendly
Stayed 7 nights in Apr 2018

8/10 Good

Laura

Liked: Cleanliness, staff & service, room comfort
Sunset In Seychelles
We arrived to a warm and accommodating staff who helped us check in early, do our laundry, feed out of hours and take our bags in the pouring rain. Their building can use some repair, but the accommodations felt authentic to island life. We enjoyed the open-air concept, crashing waves and sunset views.

10/10 Excellent

Mahesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset beach
Excellent place for a relaxing holiday great for snorkelling

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent beach for sunbathing, snorkelling, and watching the sunset. The hotel is excellent for one on a tropical island but not of the same standard as the finest in more forgiving environments. Stick to the fish courses on the menu and you’ll have some really good, hearty meals. The staff are all very friendly and courteous.
Stayed 7 nights in Mar 2018

8/10 Good

Sumit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay
Its a wonderful place to spend some quality time with your family or your loved ones.
Stayed 2 nights in Mar 2018

4/10 Poor

steve, london

Disliked: Staff & service, property conditions & facilities
Fatty owls
This hotel is the Seychelles version of fawlty towers. Firstly the good points. Amazing location with a wonderfully quiet and secluded beach. Adequately sized accommodation. Both bar and restaurant have a great view. Bad points. The entire complex is 10 years past it’s sell buy date. Everything thing is tired. For example phone in the room did not work as did the safe and bathroom extractor fan. Food was cold dull and overpriced and some ( but not all) of the staff unable to provide any thing but basic service. Sometimes responding to simple and polite requests by walking off. In the end we ate away and did not report any problems after the first day as it was easier than conflicts with the staff as it was obvious that they were unable or unwilling to do anything. Only when a manager was in on our second to last day did the staff seem engaged. If like us you can find amusement in the fawlty towers style of resort it’s worth the fair price.
Stayed 8 nights in Mar 2018

8/10 Good

Mac, UK

Liked: Staff & service, property conditions & facilities
Fantastic location if you want a quiet break
i Stayed for 10 nights in a junior suite. These are the suites that have the sea view. Rooms are good but don’t exspect a brand new room like the Hilton. The beach rooms are a new build the junior suites are still good with your own spot outside to sit with your partner and watch the sun go down. Air conditioning in the room is great only annoying bit was the double bed is two mattres instead of an actual double mattress. Hotel itself is clean, food is great, it’s a set menu on a night time but it is very good. I ran every day to the beach to dive which is about 10 mins run away. Taxis are a pain, more so on an evening. No money in it so they don’t turn up. For what I paid I was very happy. Bigest down side is there is no WiFi in the room. On an evening everyone sits in reception so the WiFi then drops out. I was there but still needed to contact work and if I knew I had no room WiFi I would not have booked. Overall I was happy. It’s an older hotel but it adds to its chachter. It is no way a dump or a bad hotel. Improvements to the hotel need to be made, this is mainly cosmetic such as the roof has a thach roof with a massive plastic bag on it, a lick of paint here and there on the outside. When your on the beach you will see it all for your self. The hotel feed the fish from the bar, so when you go snorkelling there are hundreds of fish to feed by hand right on your doorstep. The staff are more than happy to help where they can and will go the extra mile if they are able.
Stayed 10 nights in Feb 2018

4/10 Poor

Terry, Abu Dhabi, UAE

Disliked: Staff & service, property conditions & facilities
Experience at Sunset Beach Hotel - Seychelles
That place needs to be completely renovated. They need to close it down for a year at least. The breakfast is always late, they never bother ask if you need anything or want coffee once you showed up for breakfast. No internet in the room so all the guests go to the lobby to access the internet. The hotel lobby looks terrible and nasty. The AC in our room never really cools down. The place has a very great potential because of the its location but the owner, management and staff needs to learn how to run a hotel business.
Stayed 8 nights in Dec 2017

10/10 Excellent

A&A, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely time here, and had absolutely nothing to complain about. The hotel is situated on the rocks with a beautiful, semi-private beach. DO NOT listen to other reviews that complain about the condition of the hotel, I have NO CLUE what they're about - yes it is relatively old, but this did not have any effect on the quality of our stay. Our room was large, and wooden inside. It was next to the beach with fantastic views onto the sea, and less than a minute away from the beach. That gave us the opportunity to swim at the sunset, watching the sun going down, and once at night. We were half board: the breakfast and dinner were both great. The architecture and plan of the hotel are both interesting, and stunning, and the views you get over the sea are breathtakingly beautiful. The staff are helpful and kind. We had a Saturday night live band at the hotel playing during dinner and afterwards playing local music, which was very nice. We even danced, on our own!
Stayed 3 nights in Oct 2017

8/10 Good

Rico, SoCal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OMG
Couldn't have imagined it would would be this fantastic an experience. Wish I could have canceled my cruise ship and just stayed here. Been 130 countries and never had such a location and view just steps from the water. Only negative my a/c went out during the night but was fixed first thing in morning. The sand started when I walked out my door and the water was a chip shot away. I even had a chicken guarding my door. Unbelievable value. Don't even think about it. Stay here
Stayed 1 night in Nov 2017

2/10 Terrible

Eleni, KSA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a terrible experience
We had an unfortunate experience on my 30th birthday. We chose a lovely island but a horrible hotel.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is ideal for a quiet getaway. you can relax on the private beach, do some snorkeling. The staff is helpful and friendly.
Stayed 4 nights in Aug 2017

8/10 Good

michael , Hong Kong

Liked: Cleanliness, staff & service, room comfort
Dchill Time
The position of the hotel is first class , private beach and a view from the pool / bar area is to die for . the room also had a sea view . The hotel is a bit dated but in my view excellent , with a few bits of updateing would be excellent . The food was outstanding & the staff fantastic , I would return again any time - was relaxing , laid back and a quite enjoyable place to stay - you would need a car if you wanted to get around , but taxi are available anytime. A fantastic position and the snorkeling and fish just of the beach unreal - even had two Rays there during the stay .
Stayed 5 nights in Sep 2017

8/10 Good

Phil, Worcester, UK

Liked: Cleanliness, staff & service, room comfort
Lovely people and beautiful setting.
The staff are helpful and friendly. The setting is lovely and the rooms are huge with great views. The beach is great and never too busy and from here access is great to beau vallon and the rest of Mahe. Hire a car Rose at Avis is great. Yes it needs a bit of TLC but the refurb will take care of this so take advantage as the location we probably cost you double post rebuild!
Stayed 14 nights in Jul 2017

2/10 Terrible

Annonymous

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stunning location, shocking service
THIS IS NOT A 4 STAR HOTEL.Just finished a 10 day stay at this hotel which is completely misrepresented in all publications. Closing this year for 2 year refurbishment and it needs it! The hotel staff were the worst I have encountered anywhere in the world. Birds on food, dog excrement in garden, machete left lying around, only 1 room key, no door handle, dirty pool, no back up electricity and ripped of by hotel staff for taxis. Owner refused to acknowldge complaint - would NOT recommend this hotel

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
First time in Seychelles
One of the staff was over the top helpful and only too eager to ensure our stay was the best (Mr. Theo); he was really amazing and a real asset to the hotel. Staff in general were polite but I supposed we were not used to 'island pace' of life, LOL. Taking an all day excursion to an uninhabited island, like Therese is a must do along with snorkeling in the open ocean, absolutely fantastic!

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Needs urgent attention
We stayed here 1 year ago, and throughly enjoyed it. Sadly, on this trip it was not the same. Even the staff were aware of it as when we commented they seemed to know. Management has changed, many things in the room broken, some staff very nice, some sullen and not friendly at all.. We were told the hotel would be closing for major renovations for one year to 18 months. Hopefully this will address many issues, but if management attention is also not addresses it may only be a facelift with no significant improvement!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, every room is oceanfront.

8/10 Good

Philippe, Botswana

Liked: Cleanliness, room comfort
Fantastic potential but in need of TLC!
Long check in time. Poor hotel information. Some staff seemed uninterested. The hotel needs serious maintenance. Super location. Safe.

6/10 Okay

CJ, jeffreys bay

Disliked: Cleanliness, room comfort
Great Sea Views..run down hotel
Very good location with magnificent views of the ocean. Hotel and rooms are a bit run down and need attention. WIFI at the hotel was pathetic and only works (sort of) in the Reception area. Breakfast was average. Dinner was good food, but extremely pricy. Hotel staff was not exceptionally friendly nor helpful.

8/10 Good

Caleb, Doha, Qatar

Liked: Cleanliness, staff & service, room comfort
Past the heyday, but still charming
After reading other reviews we decided to take a chance on Sunset Beach Hotel. We are glad we did. It is true that the condition of the resort is past its heyday and it could use some repairs and updating. However, consider that you are getting a great bargain on a great location and a resort that is just a little past its prime. In it's prime, perhaps 10-15 years ago, it must have been a very swanky resort. The natural materials have aged a bit. A few shells are missing from the decorations in the bathroom. The marble isn't quite as shiny as it would have been new. The patio furniture upholstery has faded. Still these details did not reduce our enjoyment. The staff were very friendly, especially Theo and the other servers in the restaurant. The restaurant literally hangs over the rocky shore and our room had a private patio that overlooked the Indian Ocean. Prices at the restaurant were comparable with other restaurants in Seychelles. The snorkeling just down the stairs at Sunset Beach is great with good corals and a school of eagle rays that apparently lives in the cove. Beau Vallon is just down the road a few minutes by car with a couple of decent restaurants and another beach and a dive shop. Overall a very good experience for the money.

4/10 Poor

Majid, Dubai

Disliked: Cleanliness, property conditions & facilities, room comfort
Amazing Beach Poor Hotel
The hotel is in a wonderful location in one of the best beaches in Seychelles. The Hotel itself in terrible condition, rooms extremely uncomfortable and dirty. We stayed for 5 days and didn't sleep much because of not working AC. Told management so many times but nothing done. The rooms had big roaches, I don't think the cleaning crew cleans under the beds, because they are full of flies. Very bad breakfast, insects crawling on the bread. This hotel has lots of potential because of its location but management apparently doesn't care.

2/10 Terrible

Pascal

Disliked: Cleanliness, staff & service, room comfort
Couple weekend
This hotel was by far the worst I have ever stayed. There is nothing good about that place, unfriendly staff, shabby and smelly rooms, poor service, disgusting food, dirty and just extremely disappointing. I would be fine to stay at a place like that if it would be 50 USD or less, but 400 USD for a night!!!!!!! This is absolutely a rip off and I would highly recommend to remove that place from your website.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Not worth the amount!
The only good thing about this hotel is the amazing view of the beach. I was disappointed with the room condition, shower/ TV and the location.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The restaurant was overpriced and not nearly as good as those in Beau Vallon. Many aspects of the hotel are worn down. For example, the game room is barely usable even though it is prominent. Breakfast was very good, and the location and views are awesome, but some distance from other locations, unless you have a car or don't mind the bus.

8/10 Good

DANIEL, Melbourne

Liked: Cleanliness, staff & service, room comfort
Nice hotel for couples
We got a room right in front of the beach, the landscape was beautiful and relaxing. The staff was friendly and they allowed us to check in earlier because our Emirates flight landed early morning. Thankfully we booked with breakfast and dinner included, in Seychelles everything is overpriced. Something we were not very happy with is to have a final bill that included multiple service taxes, so be prepared for that. The hotel is away from busy areas but renting a car made very easy to move around Mahe island. Next to reception there's a small area where you can play pool and ping pong, but that space wasn't very clean and did look more like a storage area. The advertised pool photos are quite misleading, it's small. Overall the stay was good and the staff helped to rent a car but probably I missed them having a catalog with more affordable activities, prices were crazy expensive.

8/10 Good

Thomas, San Diego

Location, Location, Location
The hotel is located on a largely secluded small beach. the hotel faces the west and there are beautiful sunsets. Although expensive, it is not as expensive as other resorts in the area. That being said, the service, although well meaning is not comparable and the facilities could use some upkeep. The room was nice, but barren. However, our patio overlooked the beach. There is a nice bar overlooking the ocean. The hotel is located 10 - 15 minutes away from Beau Vallon beach and you would need a car or taxi. Similarly, it is also a short trip to town. The restaurant was just average. If you do not want to spend a lot of money for the big resorts, but still want to to experience the magic of the Seychelles, this is a good recommendation.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding getaway
We went to get married on a beach... The beach was literally outside our room door PERFECT!!! Staff were friendly and helpful... even supplied one of their own to be a witness. Everything was wonderful, but the food quality was average.

10/10 Excellent

Rob, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Hotel
Great place to stay. Beautiful. Good snorkeling right off the beach. Snorkeling gear available for free. Food was good at a fair price for Seychelles. A short walk to the village had a few other food options and stories to purchase snacks. The pool was better than pictured. It was a pretty good stay. I would return for Christmas again. Christmas Eve dinner was amazing. Christmas dinner was pricy and not as good. If i do return i would pass on that for another restaurant offering Christmas Dinner. But, past that i don't have anything negative to say. Great Place.

6/10 Okay

glenda, Hartford

Liked: Staff & service
Disliked: Property conditions & facilities
Shabby
At first sight the hotel appears to be idealic, but when you start really looking around you see the condition is rundown. The hotel is not worth the money.

10/10 Excellent

Erle, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute wonderful stay!
I had a wonderful stay at this hotel, it was quite in terms of the traffic and the only real noise was from the waves crashing onto the beach which was pleasant to listen to. I took the breakfast was simple (nothing special) but filling with fresh fruits and juices to choose from among other selections. The private beach was the best feature of the hotel as you can swim out to a couple of reefs nearby and see all types of sea life. Having travelled the islands for 2 weeks the private beach was on of my favorites. The staff were very pleasant and helpfully whenever I needed asasistance. I rented a vehicle while on the island and the hotel has a decent parking area. The hotel is a 30 minute drive from the airport, longer if traffic is heavy. The public beach is about a 7 minute drive and has a variety of restaurants to choose from. The hotel restaurant only has a limited menu choice for dinner. In any event I would return to the Sunset Beach Hotel if I were to return to the islands.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, lovely beach, great food and very friendly staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous boutique hotel :)
Lovely hotel situated on a stunning beach. Great food, bar with views to die for!