Ratings based on 248 Verified Reviews

4.5 out of 5
81% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Feb 17, 2018
Nice river view from the room, and very good Chinese restaurant within the hotel.
Comment from Hotel Management
Feb 19, 2018 by White Swan Hotel, Hotel Management
Dear guest, warm greetings from White Swan Hotel, your home away from home! It is great to see your compliment for our services. There are always something that we are proud of and committed to offer to our guests. Your compliment will be our biggest motivation. Hopefully we could offer you more enjoyable in your next stay! Best wishes! White Swan Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2018
Very kind of staff, great view of zhujiang river, very convenience to food center.
Comment from Hotel Management
Jan 21, 2018 by White Swan Hotel, Hotel Management
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel
3 out of 5
by A verified traveler from Los Angeles

A VERY NOISY HOTEL

Posted Jan 8, 2018
Pros: The river view in guest room. If no outside visitors, the whole environment is very nice.
Cons: The waitress and waiter need to pay attention and less talk to each other while they are in duty.
When I make booking for two adults, I see the description are "Breakfast Included". But once I made this booking, the description changed to "Breakfast for 1". Hey, there are two adult, why do you only cover breakfast for 1 adult? Why you don't say that in front clearly? It is not a big deal to pay $20 more for a breakfast. The problem is every morning when we go to breakfast, we were told that only one guest already cover by room charge, the other one needs to pay for it. It sounds like the other guest just joined me last night, not came with me together. Horrible! I don't know this problem created by Expedia or by White Swan Hotel. There are so many non hotel guests visit the hotel lobby to take pictures, get rest and dining. They talk so loud and make you wait in a long line for lunch and dinner.
Comment from Hotel Management
Jan 18, 2018 by White Swan Hotel, Hotel Management
Dear guest, thank you for sharing your recent experience at the White Swan with us. Please accept our apologies that your stay was not to your entire satisfaction. We have taken note of your comments about the service of restaurant and the description of the Booking website. We have shared them to relevant departments and will discuss it to Expedia to make more specific on the reservation page. During weekend and public holidays, Shamian Island and our hotel are extremely popular with the people of Guangzhou as it holds a truly special place in their heart. For our hotel guests, we do give preference in our restaurants provided they make advance reservations as advised to all our guests in the welcome letter. We appreciate your understanding and thank you for your patronage. White Swan Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

A very beautiful hotel

Posted Jan 7, 2018
We have been to a couple of hotels in Guangzhou and white swan was beautiful and well maintained and with very helpful staff and sit in lounge and what a view, our room was nice and lots to see close to hotel.
Comment from Hotel Management
Jan 8, 2018 by White Swan Hotel, Hotel Management
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from virginia

A five-star hotel with a very nice river view

Posted Dec 31, 2017
We have a big window facing the Pearl River in the room that we can enjoy the sunrise and sunset. The room is well-decorated and clean. The employees there are friendly and helpful.
Comment from Hotel Management
Jan 3, 2018 by White Swan Hotel, Hotel Management
Dear Guest, welcome to the White Swan Hotel, we are so pleased to hear you enjoyed your stay here. All our windows are double glazed and feature a stunning view of the Pearl River and Swan Lake from many of our rooms. Sun rise and set, opening beauty scenery and excellent atmosphere to accompany every guest every day. We are so heartfelt to share your positive comments on our services and we look forward to welcome you again at another occasion as our esteemed guest.White Swan Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Dec 11, 2017
it was a very nice stayed at White Swan Hotel, 5 stars..... Nice, clean, good location, close to all.
Comment from Hotel Management
Dec 12, 2017 by White Swan Hotel, Hotel Management
Dear guest, thank you for sharing your recent experience at our hotel with us. We are glad that you enjoyed your stay and hope to see you again very soon. White Swan Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

We had a nice stay!

Posted Nov 30, 2017
Pros: Everything
Cons: Food is bit overpriced
The Hotel is the first 5 star Hotel in Guangzhou in the 80th, after big renovation finished in 2015, the hotel is a true 5 star hotel in current standard, we are so impressed by the helpful staffs, beautiful room, nice view and all the service we received during our stay, the housekeeping did a very good job too, room is very clean, we will stay in this hotel again next time in Guangzhou, highly recommend !
Comment from Hotel Management
Dec 1, 2017 by White Swan Hotel , Hotel Management
Dear guest, thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. White Swan Hotel
4 out of 5
by A verified traveler

Posted Nov 19, 2017 on Hotels
Generally very good, staff very helpful and obliging. Only tried breakfast and coffee shop food, not bad, Chinese food very much better with more variety than western cuisine.
Comment from Hotel Management
Nov 24, 2017
Dear guest, thank you for sharing your recent experience with us at the White Swan. We are pleased to hear that you enjoyed your stay with us. Your praise and recognition will motivate all of us who at the White Swan Hotel. Thank you once again for your kind comments and we look forward to welcome you again at another opportunity as our esteemed guest. White Swan Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Best hotel and service I have ever experienced.

Posted Nov 17, 2017
Pros: Cool and peaceful.
Cons: N/A.
Location: Great restaurant across the street with fantastic BBQ pork which was tender and juicy with a special sauce drizzled on top. +Lucy's has good US food.
Very modern rooms. Extremely quiet due to silent air conditioning which was easy to set. Nice and dark at night as all lights can be turned off at both ends of the bed. House keeping comes twice a day and kept the room well stocked. Close to very good restaurants and located on a small island on the river. Staff always available and ready to help. Excellent pool, Jacuzzi, and 24/7 two-story exercise facility. Bed was perfect for me. I took a nice bath each day (other hotels in China had showers only).
Comment from Hotel Management
Nov 19, 2017 by White Swan Hotel, Hotel Management
Dear guest, thank you very much for taking time to give such a detailed description of your recent stay with us. We are indeed very pleased to read your flattering comments of our newly renovated hotel, in particular the design of our rooms and the quality of our services! It is also satisfying to know that you had a wonderful time not just on our premises but also discovering the magic of historical Shamian Island surrounding the White Swan Hotel, offering so much diversity to visitors both in a visual and culinary aspect. We thank you for choosing to stay with the White Swan Hotel and look forward to welcoming you back as our valued guest some other time in future. White Swan Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 17, 2017
Pros: Excellent Location and environment
A comfortable stay and very happy to be upgraded to a better room.
Comment from Hotel Management
Nov 21, 2017 by White Swan Hotel, Hotel Management
Dear guest, thank you for sharing your recent experience at our hotel with us. We are glad that you enjoyed your stay and hope to see you again very soon. White Swan Hotel