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Reviews of Holiday Inn Express Hotel & Suites Shamrock North, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Shamrock North, an IHG Hotel
101 E 13th St, Shamrock, TX

Reviews

7.8

Good

Rating 10 - Excellent. 130 out of 332 reviews" "
Rating 8 - Good. 101 out of 332 reviews" "
Rating 6 - Okay. 51 out of 332 reviews" "
Rating 4 - Poor. 31 out of 332 reviews" "
Rating 2 - Terrible. 19 out of 332 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennfer, Scottsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So well appointed for this price point. Love this hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Monte

Stayed 4 nights in Dec 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Dec 2023

8/10 Good

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ed, Castaic

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, staff was awesome very accommodating
Stayed 1 night in Dec 2023

10/10 Excellent

Kathryn

Traveled with family
Nice property and great staff !
Stayed 3 nights in Nov 2023

10/10 Excellent

Darrel, Ankeny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

daylon

Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Route 66 Landmark
Very nice and friendly hotel and near the iconic U Drop Inn. Recommended.
Stayed 1 night in Oct 2023

10/10 Excellent

Derek

Stayed 1 night in Aug 2023

8/10 Good

Kristen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfy and convenient spot. Staff were excellent, shout out to front desk Shawn! Thank you for your hwlp.
Stayed 1 night in Aug 2023

10/10 Excellent

Eric, Santa Fe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in, clean rooms.
Stayed 1 night in Jul 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Smart ass kid checked us in. Also after waking up and looking out the window I seen a trailer with a radioactive sign on it on the hotel property. Did not make me feel very comfortable.
Stayed 1 night in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Shamrock
Very nice facility an dit appears to be relatively new. The front desk staff were very friendly and suggested a place for dinner which was also quite good.
Stayed 1 night in Jun 2023

8/10 Good

Gayle

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

4/10 Poor

Latisha

Traveled with family
Stayed 1 night in May 2023

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent one night here as we were in town for a funeral. The room was large and clean. The bed was comfortable. Staff was friendly and efficient. A good place to stay.
Stayed 1 night in Apr 2023
Response from Ceci on May 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express in Shamrock.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Our stay was great the General Manager and her daughter were great they were very friendly and helpful the rooms were Newly renovated and nicely decorated. Only one downfall you could hear your neighbors talking but luckily no one was loud. Breakfast was hot and good. For dinner we went to Rusty’s pizza great pizza and the staff were great. We will definitely stay there again ♥️
Stayed 1 night in Apr 2023
Response from Ceci on May 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express. We glad you enjoyed your stay here with us. we hope to see you again in the future.

6/10 Okay

dudley

Stayed 1 night in Apr 2023

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property had a lot of cameras! The town where we were was practically shut down at 10 pm.
Stayed 1 night in Mar 2023

10/10 Excellent

Tracy

Stayed 1 night in Mar 2023

6/10 Okay

Christopher

Traveled with family
Disliked: Property conditions & facilities
Hotel was ok staff was friendly the only thing i did not enjoy was the shower you could only have scolding hot water or freezing cold water you could not adjust the water temp
Stayed 1 night in Mar 2023
Response from Ceci on May 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast. The warm cinnamon rolls were very good.
Stayed 1 night in Feb 2023

8/10 Good

Richard, Taos

Stayed 1 night in Feb 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again next time I'm in town
Check in and check out were very easy and quick. Room was clean and comfortable.
Stayed 1 night in Feb 2023
Response from Ceci on Feb 14, 2023
We are glad you enjoyed your stay here with us. And Thank you for choosing Holiday Inn Express for your stay here in Shamrock. We hope to see you again in the future.

10/10 Excellent

Angie, Cloverport

Stayed 1 night in Jan 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't Stay Here
This hotel is currently undergoing major renovations but still renting unfinished rooms at top price without making customers aware the hotel and rooms would be a construction site. Our room had been partially renovated; however, there were a number of issues. The door to our room didn't open fully because the door wasn't hung properly and it stuck on the tile floor. The door to the bathroom wouldn't close completely because it wasn't hung properly and stuck on the tile floor. The tile floor (especially grout) in the bathroom was dirty. The tile wasn't finished in the bathroom and the gross old fixtures had yet to be replaced. The old, chipped, bathtub wasn't replaced, and the old tub and shower fixtures were gross. The room had been painted but touchups were still needed and hardware and switch plates were painted around rather than removed before painting. The carpet in the hallway to our hotel room had paint drips and pieces of drywall, etc. Much of the newly completed work throughout is terrible. In fact, much of it was substandard and appears to have been completed by individuals who were unqualified to perform the work. Lastly, the employees were polite and competent but not particularly friendly.
Stayed 1 night in Jan 2023
Response from CC on Jan 9, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Linda

10/10 Excellent

DAWN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
They are remodeling the place. I understand issues.
Stayed 1 night in Dec 2022

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Marta

Stayed 1 night in Oct 2022

8/10 Good

Robert

Disliked: Cleanliness
Rip off! Bad service, dirty, no hot breakfast!
NOT GOOD AT ALL AND TOTAL RIP OFF FOR THE COST!!! No hot water (hardly warm) shower also sprayed all over bathroom! Poop on toilet like giant smear on outside! Floors FILTHY bc of renovations - NO HOT BREAKFAST AND BAD SERVICE! THEY WERE RUDE ABOUT IT AND ALL CUSTOMERS WERE COMPLAINING! TOTAL MESS! SHOULD BE REFUNDED!
Stayed 1 night in Oct 2022

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Angelica

Traveled with family
Stayed 1 night in Sep 2022

8/10 Good

Gladys

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was in renovation but we enjoy the super nice and clean room
Stayed 1 night in Sep 2022

10/10 Excellent

Olga

Stayed 1 night in Aug 2022

4/10 Poor

Ina Kay

Traveled with family
Disliked: Staff & service, property conditions & facilities
Staff was very rude when asked for a receipt for stay, refused to provide one. Had an attitude when pressed for a receipt.
Stayed 1 night in Aug 2022

10/10 Excellent

Rob

Holiday in Shamrock TX
Nice room, cool and quiet !
Stayed 1 night in Aug 2022

6/10 Okay

Ginger

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was lovely, but my sister's room had a broken lock, no clock, and mismatched chairs.
Stayed 1 night in Aug 2022

4/10 Poor

Christopher

Stayed 2 nights in Jul 2022

10/10 Excellent

JANNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 2 nights in Jul 2022

10/10 Excellent

Linda

Traveled with partner
Liked: Property conditions & facilities
Large room and clean faciklities
Stayed 1 night in Jul 2022

10/10 Excellent

Janice, Kingman

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff.
Stayed 1 night in Jul 2022

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here.
Don’t waste your money here. The hotel check in was horrible. A sign gave a number to call to get service at the front desk. I called 12 times no answer and waited over 20 minutes for someone to show up. The newly remodeled room smelled horrible and had grout chunks all over and drywall dust. To top it all off the shower was out of body wash and no Kleenex.
Stayed 1 night in Jun 2022

6/10 Okay

Pierre

Stayed 1 night in Jun 2022

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a solid place- well-run, clean, good breakfast, no noise. Had a good stay.
Stayed 1 night in Jun 2022