Dubious charges on your credit card
Posted Dec 20, 2016
I have stayed in Ascott Huan Hai (Shanghai) on 14 to 15 Dec 2016. Overall , I really like the hotel in terms of amenities and room size/cleanliness.
However , concierge staff was not friendly.
Also they have requested for my credit card as they require a deposit of rmb 500 in case of any damages . When I check out, they reassured me that there will be no deduction on my credit card , however it was already charged and debited on the day I checked in when I received my bank statements 1 week later.
Comment from Hotel Management
Dec 22, 2016 by Ascott Huai Hai Road, Hotel Management
Thank you for staying with us and for sharing your stay experience.