Ratings based on 111 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Love it!

Posted Nov 22, 2016
Pros: Like a rich cozy home
Cons: Good enough
Location: Very good location
Great experience in this hotel , interior design very unique, cool but warm
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Guest: Thank you very much for taking the time to write about your recent stay with us! I am very happy to find that you had a great experience with us, and that you enjoyed the design of our property. We look forward to welcoming you back in the future. Best, Claire
4 out of 5
by A verified traveler from new zealand

good place

Posted Sep 10, 2016
Pros: quality
Cons: brekfast
Location: on line 2 in fact 50m only nanjing west lu. plenty shops around high end brands
on line 2 in fact 50m only nanjing west lu. plenty shops around high end brands
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear John: Thank you for your review of your stay with us! I am very happy that you found quality in your stay experience, as well as in our amenities and service. As we continually do, we have recently revised and improved our breakfast selection. I feel confident that, upon a return stay, you would find the selection much improved. Thank you, again, and we look forward to welcoming you again in the future. Best, Claire
4 out of 5
by A verified traveler

Posted Aug 16, 2016 on Hotels
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Guest: Thank you very much for your review of your stay with us. We will continue to work to improve our services and our guests' stay experiences, and we thank you very much for taking the time to let us know about your experience! Best, Claire General Manager
5 out of 5
by joel from USA

Great personal service!

Posted Aug 2, 2016 on Hotels
The Cachet Boutique Hotel was a perfect spot for a relaxing weekend get-a-way. near many restaurants and bars, and shopping! One block from the metro entrance, so very convenient if this is your mode of travel.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Joel: We are thrilled you had such a positive stay with us, and we thank you for taking the time to write your feedback! I am happy that we were able to offer you a relaxing experience in a location that offers so much to see and do in the city! We hope to be able to welcome you back again soon! Best, Claire General Manager
4 out of 5
by A verified traveler

Posted Jun 19, 2016 on Hotels
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Guest: Thank you so much for filling out a review for us! We hope that we will be able to welcome you back in the future! Best, Claire General Manager
5 out of 5
by A verified traveler from Australia

Quality Experience

Posted Jun 9, 2016 on Wotif
As a regular at this hotel, I can honestly say that I would not stay anywhere else in Shanghai. Love this hotel and the staff are truly awesome.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Jack: We are so happy that we can be your home away from home in Shanghai! We are honored that you would choose only our hotel to stay while in the city. We look forward to being able to welcome you again in the future! Best, Claire
3 out of 5
by Sam from HK

Posted Apr 18, 2016 on Hotels
Disappointed for the following reasons: - lack of manpower and service was slow - staff not well trained and not able to handle booking cancellation matter - room too dim and windows too small, not appropriate for business use - water system was not working for 2 floors and no replacement rooms
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear Sam: Thank you for taking the time to write about your stay with us. I apologize for the experience you had when trying to cancel your booking. There are several reasons why this would be the case that do not fall within a training issue. However, our staff will continue to undergo training on how to handle all reservation issues. Best, Claire General Manager
4 out of 5
by Karin from Malmö

Fräsch men mörkt

Posted Apr 12, 2016 on Hotels
Fräscht hotell men svag belysning som vissa säkert tycker är mysigt men jag upplevde det mörkt. Liten frukost om man jämför med de stora hotellen som erbjuder en stor variation. Dock tillräcklig för mig.
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Thank you so much for your wonderful review of your recent stay with us! We want to be your home away from home! We really look forward to welcoming you back to Cachet Boutique! Best Cachet Boutique Shanghai
5 out of 5
by yuan from 中国,南京

Posted Mar 23, 2016 on Hotels
地段很不错,核心位置,出行方便,房间装修很有格调,会再次入住的酒店
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
亲爱的客人,感谢您给予上海凯世精品酒店的高度评价!酒店交通便利,位于二号线南京西路地铁站之上,从酒店出发向西步行5分钟,即到达美国领事馆、伊势丹百货,恒隆广场、中信泰富等主要办公楼及商业区;步行10分钟,便可抵达上海展览中心和上海商城等主要展览及演出中心。无论商务出行还是度假休闲,便利的交通都会给您的出行带来完美体验。期待您下次光临!——凯世精品酒店敬上
4 out of 5
by KATSUYA from JAPAN

気持ちいい空間

Posted Feb 23, 2016 on Hotels
2階目の利用ですが、ロビー、スタッフがアットホームな感じで癒されるムードです。また利用したいと思います。
Comment from Hotel Management
Nov 7, 2016 by General Manager, Hotel Management
Thank you so much for your wonderful review of your recent stay with us! We want to be your home away from home! We really look forward to welcoming you back to Cachet Boutique! Best Cachet Boutique Shanghai