Ratings based on 26 Verified Reviews

4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great central location. Excellent staff.

Posted Dec 25, 2016
Staff attentive and friendly. Location short walk to good restaurants and short cab ride to many visiting sites. Hotel is clean. Executive lounge offers a nice selection of food. Will choose this hotel on our next visit.
Comment from Hotel Management
Jan 12, 2017 by Anita Sun, Hotel Management
Thank you for taking the time to share your valuable feedback with us. Your great comments really encourage us to continue focusing on our guest satisfaction. Thank your again for choosing Courtyard by Marriott Shanghai Xujiahui. We do expect to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from mvd

Nice hotel well located near subway

Posted Aug 8, 2016
Nice hotel clean room good breakfast good selection of food and beverage located near subway nice reception
Comment from Hotel Management
Sep 21, 2016 by Anita Sun, Hotel Management
Thank you for taking the time to share your valuable feedback with us. Your great comments really encourage us to continue focusing on our guest satisfaction. Thank your again for choosing Courtyard by Marriott Shanghai Xujiahui. We do expect to see you again.
2 out of 5
by A verified traveler

Booking not followed

Posted Jun 29, 2016
Booked smoking room but it wasn't available. Staff asked for extra money for smoking room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Good location, everything ok, but not exceptional

Posted Nov 25, 2015
Pros: Near shopping, subway lines.
Cons: Housekeeping always arrived late in the day, usually right after I returned for the day, even when I posted my "Please clean my room" sign.
Location: Shopping, lots of places to eat.
I chose this hotel for its location, being near Xujiahui and near a subway station. My room was rather small and the food pricey and unexceptional. However, once I mentally adjusted for Shanghai prices, the hotel is not a bad value.
4 out of 5
Recommended
for Everyone
by A verified traveler

Little too small for 2 but comfortable.

Posted Oct 26, 2015
Great staffs. Very kind, cooperative and willing to support. Every brach is same efforts.
3 out of 5
Recommended
for Everyone
by A verified traveler from Shanghai

very basic hotel

Posted Dec 13, 2014
Pros: Very polite and courteous staff
Cons: Room layout was very poor; no privacy with the washrooms (see through glass where walls should be!). Basic rooms were very small; upgrades possible $.
Location: Excellent location and easy access to subway and other areas of Shanghai. Shopping mall close by.
Staff were very attentive and courteous but rooms were very basic.
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide, South Australia

AWESOME HOTEL FOR ALL AGES

Posted Apr 29, 2014
Pros: EVERYTHING
Cons: N/A
Location: Located in the business district with many large malls, subway and restaurants within walking distance.
Everything about this hotel is fantastic. Staff are very helpful and friendly. It is excellent that this hotel caters for those who do not speak Chinese. Reception desk staff are all Chinese and English speaking which is great for translating and arranging sight seeing. The hotel has a card translating certain areas of interest to give to taxi drivers. Taxis are always in good supply, with little if any waiting time The cleanliness of this hotel is FAULTLESS, the bathrooms are so well planned, just lovely and the beds are extremely comfortable. The pool and gym area are exceptional. Breakfast selection would have to be one of the best in the world. The business centre is also very good for computer access and printing boarding passes etc. Would definitely recommend to anyone of any age. A must stay hotel when travelling to Shanghai.
5 out of 5
Recommended
for Everyone
by douglas from Guangzhou

Lovely hotel!

Posted Apr 6, 2014
Pros: Near metro stop. Room big- got 3 family members in no problem!
Cons: Not much- very nice.
Location: Near french area. A few tube stops form bund and the attractions near there.
Really nice hotel in Shanghai, not really that close to the bund but metro is really close to the hotel and is about 5 stops. Room spacious and had a good time there for a weekend. Near french quarter.
5 out of 5
Recommended
for Everyone
by Jose from Mexico City

Best service in all China

Posted Apr 9, 2012
Pros: staff in general and Jason at front desk
Cons: none
Location: very good location
A magnificent stay, above all, service was way above expectations. Jason at front desk was one of a kind. I really recommend the hotel (very good location), price and staff, excellent.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Seattle, WA

Well managed, great location, & nice gym.

Posted Mar 13, 2012
It's right on subway line 1 & 9, very convenient. There is a huge mall and a high end grocery store across the street. Hotel staffs are very helpful when you need a taxi but the line could be long; especially when the weather is bad. Make sure you budget wait time for a taxi. If you go to the hotel's official website, they have a driving direction (both English & Chinese) you can print and carry with you. It's extremely handy for your cab ride from the airport.