Don't waste your money!
Posted Aug 12, 2015 on Hotels
After living in Shanghai for a while now, I thought this hotel would be a good option for a quick getaway from the city. The hotel is falling apart, no maintenance at all. Poor service and staff speaks little to no english (this is a Crowne Plaza!). Hotel room is just ok. There was a piece of glass on the carpet that got stuck into my foot, I guess they don't vacuum. The pool closes from 12 to 3pm because they have to clean...WHAT?! That's the best time to enjoy a pool. I complained and they told me it was for the guests' safety since the sun is too dangerous, true, but let me make that call... On top of that the staff collects all the pool towels at 12pm because they need to wash them. Again, I complained and the front desk manager told me they did it for the afternoon guests, what a joke! I guess I'm not a paying guest...Food is below average, far from an "International" experience. Bottom line, don't bother booking this hotel, you will be disappointed !
Comment from Hotel Management
Oct 17, 2015 by Hotel Management Team, Hotel Management
Thank you very much for your valuable comments about your recent stay at Crowne Plaza Shanghai Harbour City.
We apologize for the inconvenience that has caused you during your stay and the unavailability of the outdoor swimming pool during your preferred time. Thank you for bringing this to our attention and we have looked into them. The outdoor swimming pool operating time has been adjusted from 9am to 7pm during summer time and we have also re-emphasized on language and standards trainings to ensure we can provide a better service and experience to you and other guests.
It is our goal to always strive for further improvements and we look forward to seeing you soon to experience a more comfortable stay with us!
Hotel Management Team