Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
92% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Mexico

Mi estancia estuvo excelente.

Posted Aug 28, 2016
Es un hotel para descansar y relajarse. La atención del personal, la habitación y las vistas son excelentes.
5 out of 5
by A verified traveler from 日本

コンパクトながら快適

Posted Aug 22, 2016
駅から徒歩5分と便利です。 コンパクトながら快適に過ごす事が出来ます。 パールビューをお勧めします。 ホテルスタッフも親切です。
5 out of 5
by A verified traveler from New York

Heaven on Earth

Posted Jul 22, 2016
Four Seasons Pudong truly displayed the essence of luxury and relaxation. It is by far one of the best hotels I've ever stayed in. The amenities were top notch, the hotel staff was the nicest I've ever come across. Upon arrival, we were upgraded, we had access to the business center which included complimentary drinks and light fare from 5:30-7:30. We also had our own area for breakfast. It was a great addition to our stay. The gym was great! Lots of machines and options to choose from and the pool will leave you speechless. The make out stay even more incredible I'd like to mention some of the staff. Momo-coneriege- was so helpful, because we loved the hotel so much we decided to extend our stay an extra night, and she changed our flights for us. Fifi-reception- gave us some great tips for the city, she also extended our check out which was really a great help! Cici-business center- was so sweet. I let her know that I was a strict vegetarian ( much of the food was cooked in animal fat) and she walked me through everthing at business center. She kept our drinks flowing, and was really a deligh. Hopefully you enjoy your stay as much as we did.
Comment from Hotel Management
Sep 7, 2016 by Joyce Zhao Hotel Manager, Hotel Management
Dear Chris, Thank you very much for sharing your experiences with us. We are delighted to read that you were satisfied with your recent stay. How wonderful to know that you enjoyed our amenity, gym facilities and complimentary services at the Executive Club. And I was especially pleased to read that you were pleased with the personal care our staff had provided during your stay. Thank you again for sharing your experience, and we look forward to welcoming you again soon. Kind regards, Joyce Zhao Hotel Manager
5 out of 5
by A verified traveler

Fantastic experience

Posted Jul 5, 2016
4 seasons did a terrific job for me and my girlfriend's short stay in Shanghai. Everything is perfect. The staffs were friendly and helpful throughout our stay. The room, the view and the pool were extraordinary. Definitely would come back again next time.
Comment from Hotel Management
Sep 7, 2016 by Joyce Zhao Hotel Manager, Hotel Management
Dear guest, Thank you very much for sharing your experiences with us. We are delighted to read that you and your girlfriend were satisfied with your recent stay. The primary goal of us all at Four Seasons is to provide our guests with the best personalize service, and it is of course immensely gratifying to know when we have succeeded in meeting your expectations. Thank you again for sharing your valuable feedback and we look forward to welcoming you back soon with your girlfriend. Kind regards, Joyce Zhao Hotel Manager
5 out of 5
by A verified traveler from Seoul

Nice location, kind staff.

Posted Jul 3, 2016
Nice location, kind staff. But some taxi drivers don't know hotel's exact location.
Comment from Hotel Management
Jul 4, 2016 by Joyce Zhao Hotel Manager, Hotel Management
Dear guest, Thank you very much for sharing your experiences with us. We are delighted to read that you were satisfied with your recent stay. The primary goal of us all at Four Seasons is to provide our guests with the best personalize service, and it is of course immensely gratifying to know when we have succeeded in meeting your expectations. Thank you again for sharing your valuable feedback and we look forward to welcoming you back soon. Kind regards, Joyce Zhao Hotel Manager
5 out of 5
by A verified traveler from Miami

Deserving of top 5 hotels in Shanghai

Posted Jul 2, 2016
Pros: Everything
Cons: Little to nothing
Location: Located in the modern, business district of Shanghai. Most of the travel activities take place on the other side of the river in Puxi, a short subway.
Immaculate luxury hotel in the heart of Pudong. Very friendly and helpful staff, spacious and well-appointed rooms with amazing bathrooms. Star of the show, however, is the 41st floor spa and pool area. Must be amongst the world's most outstanding hot tub experiences with a truly unforgettable view of Shanghai's iconic skyline.
Comment from Hotel Management
Jul 4, 2016 by Joyce Zhao Hotel Manager, Hotel Management
Dear Robski, Thank you very much for sharing your experiences with us. We are delighted to read that you were satisfied with your recent stay. The primary goal of us all at Four Seasons is to provide our guests with the best personalize service, and it is of course immensely gratifying to know when we have succeeded in meeting your expectations. Thank you again for sharing your valuable feedback and we look forward to welcoming you back soon. Kind regards, Joyce Zhao Hotel Manager
5 out of 5
by A verified traveler

Exactly what you'd expect

Posted Jun 30, 2016
Pros: well appointed and modern rooms, great view, good internet, good hotel dinning
Location: Pudong has a lot less to do nearby than other places. Shanghai tower, and the waterfront are about it. It's a place to see a drop dead skyline.
Lovely 5 star. Attentive service, well equipped rooms, good facilities.
Comment from Hotel Management
Jul 1, 2016 by Joyce Zhao Hotel Manager, Hotel Management
Dear guest, Thank you very much for sharing your experiences with us. We are delighted to read that you were satisfied with your recent stay. The primary goal of us all at Four Seasons is to provide our guests with the best personalize service, and it is of course immensely gratifying to know when we have succeeded in meeting your expectations. Thank you again for sharing your valuable feedback and we look forward to welcoming you back soon. Kind regards, Joyce Zhao Hotel Manager
4 out of 5
by A verified traveler

交通の便利と夜景が綺麗

Posted Jun 29, 2016
Pros: Business Loungeのスタッフは、凄く良かった。
Cons: 1F朝ごはんのレストランで、料理を作るスタッフが足りていません。
先週週末にClub Room, 1 King Bed, Business Lounge Access, View (Pearl) の部屋で2泊3日を利用しました。到着時間は早かったので、スタッフが優しく対応してくれて41Fのプールで時間をつぶしました。プールはあまり人がいないので、まるで借り切り状態です。1時間後、部屋に入って、ガラス張りの目前には、浦東の高層ビルがはっきり見えて、凄く綺麗です。部屋の広くて、快適です。翌日、朝ごはんは、35FのBusiness Lounge で食べた。食べ物の選択肢が1Fとくらべてそれほど多くないけれど、人があまりいないので、良かったです。三日目は、1Fのレストランで、朝ごはんを食べましたが、料理は豊富で、しかし、料理を作るスタッフがちょっと足りないので、注文した料理は、遅かったです。全体としては、良かったが、特にBusiness Loungeでスタッフが優しく対応してくれて、午後の3時から、TEA TIMEになりますが、のんびりできる場所です。皆様にお薦めします。
Comment from Hotel Management
Jul 4, 2016 by Joyce Zhao Hotel Manager, Hotel Management
Dear guest, Thank you very much for sharing your experiences with us. We are delighted to read that you were satisfied with your recent stay. In regards to your comments about our staff, we will forward them to Food and Beverage department. The primary goal of us all at Four Seasons is to provide our guests with the best personalize service. Thank you for taking time providing feedback and helping us improve. We look forward to welcoming you back soon. Kind regards, Joyce Zhao Hotel Manager
5 out of 5
by A verified traveler

포시즌 호텔의 첫 3일

Posted Jun 26, 2016 on Hotels
전체적으로 편안하고 적절하게 쾌적하였음. 식사는 아직은 수준에 많이 못미치는 것 같음. 특히 조식의 경우 요리 수준에 있어 지나치게 중국화되어 있어 Global 수준으로 가기는 많이 모자람. 예를들면, 베이컨의 요리상태, 원재료, 쏘시지 맛, 에그푸라이 수준, 수프, 토스트기 상태 등등에서 타 호텔과 비교하면 Global 수준에서 확실히 모자람. 베드는 나름대로 쾌적하였으나, 청결도면에서는 그랜드하얏트에 비하여 다소 모자람. HouseKeeeper의 친절도 등은 매우 좋음. 청결도는 카페트 등에 존재하는 아주 조그만 벌레가 있는 느낌이 드는 경우가 있어 다소 가려움. 특히 휴식용 의자. 화장실의 경우 대부분의 호텔은 비데가 구비되어 있으나 비데가 없는 점이 아쉬웠음.
Comment from Hotel Management
Jun 29, 2016 by Joyce Zhao Hotel Manager, Hotel Management
Dear guest, Thank you very much for sharing your experiences with us. We are delighted to read that you were satisfied with your recent stay overall, and we are very sorry to see that your expectations in some areas were not met. For the Chinese breakfast problems, we will reflect your comments to our Food and Beverage team for internal follow up and improvement. We will also let our House Keeping Team to take note on your concerns with the carpet and chair. The primary goal of us all at Four Seasons is to provide our guests with the best personalize service, Thank you for taking time providing feedback and helping us improve. We look forward to welcoming you back soon. Kind regards, Joyce Zhao Hotel Manager
4 out of 5
by A verified traveler

Posted Jun 24, 2016
ホテル内の内装デザインがとてもおしゃれ。 ホテルスタッフがとても親切で丁寧に説明をしてくれた。 ラウンジの朝食もおいしく、景色も良かった。
Comment from Hotel Management
Jun 27, 2016 by Joyce Zhao Hotel Manager, Hotel Management
Dear guest, Thank you very much for sharing your experiences with us. We are delighted to read that you were satisfied with your recent stay. The primary goal of us all at Four Seasons is to provide our guests with the best personalize service, and it is of course immensely gratifying to know when we have succeeded in meeting your expectations. Thank you again for sharing your valuable feedback and we look forward to welcoming you back soon. Kind regards, Joyce Zhao Hotel Manager