Ratings based on 540 Verified Reviews

4.4 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Jan 3, 2017 on Hotels
The property are near to many Restaurants and many shopping mall.
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Dear Guest, Thank you sharing your valuable feedback for us. Indeed, we have good location and convenience for our clients. And we are very sincerely hope you will come back to us. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Asia

Sleek Serviced Apartment Hotel

Posted Dec 31, 2016
Pros: Walking distance to two metro stations and also to Xintiandi
Cons: Little
Location: Several shopping mall near by for food and shopping needs
This serviced apartment hotel has a nice design and functional.
Comment from Hotel Management
Jan 15, 2017 by Don Xu, Hotel Management
Dear Guest, Thank you very much for sharing your valuable feedback to us. Indeed, we have very nice location for our clients most convenience. Thank you again for choosing stay with us and hope to see you next time. Regards
4 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Guest, Thanks you very much for sharing your good feedback for our property. Best Regards
5 out of 5
by A verified traveler

great experience spacious room clean hotel

Posted Dec 3, 2016 on Hotels
great experience spacious room
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Dear Guest, Thanks you very much for sharing your valuable feedback for us. Appreciate you like our room facilities and glad to hearing you have a good stay experience with us. Thanks again and hope to see you soon. Regards Don
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel closed to everything

Posted Nov 19, 2016
Location is surpreme, room is clean, service is amazingly great. Quality is nice.
Comment from Hotel Management
Nov 22, 2016 by Don, Hotel Management
Dear Guest, Thank you very much for sharing your valuable feedback for our good services and convenience location. Hope you will back again. Thanks
5 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Dear Guest, Thanks you very much for sharing your good feedback for our property. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Clean, new and comfortable!

Posted Nov 13, 2016
Location: Nearby to 24 hour eatery and local food. Really interesting to see the modern and old buildings divided by a road. Convenient to get to town.
Great and well kept amenities for short and long stay. Room is comfortable and well equipped. Would definitely look into other Fraser, budget permits.
Comment from Hotel Management
Nov 16, 2016 by Don, Hotel Management
Dear Guest Thank you very much for sharing your valuable feedback to us. Indeed, our location is very conveniece hope you will coming back soon Best Regards
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 30, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Live up to her name

Posted Oct 27, 2016
Location: train station is very close by.
1st time staying 4 days in this place, everything is perfect except the breakfast choices could be widen.
Comment from Hotel Management
Nov 4, 2016 by Don Xu, Hotel Management
Dear Resident, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one and happy with our service. In regards to your comment about breakfast, please accept my sincere apologies for what you have experienced. Since our breakfast is run by a third party operator – Element Fresh, we will definitely relay your valuable feedback to them and we will also follow up closely for further improvement Thank you once again for your feedback and we look forward to welcome you at Fraser Residence Shanghai again soon. Best regards,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 19, 2016 on Hotels