One Bedroom Deluxe | Private kitchen | Full-size fridge, microwave, stovetop, coffee/tea maker
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Reviews of Riverdale Residence Xintiandi Shanghai

4 out of 5
Riverdale Residence Xintiandi Shanghai
98 Shou Ning Road, 200021 Shanghai, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 476 out of 887 reviews" "
Rating 8 - Good. 334 out of 887 reviews" "
Rating 6 - Okay. 53 out of 887 reviews" "
Rating 4 - Poor. 18 out of 887 reviews" "
Rating 2 - Terrible. 6 out of 887 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Ying

Traveled with family
Liked: Cleanliness
I like the cleanness of the property. But when I communicate the issue, e.g. the furnitures and/or deliveries for next door block the hall way, the management did nothing
Stayed 5 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Perfect for my needs. Full kitchen and spacious room. The staff is very helpful and professional. I will stay there again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly and helpful. Room is spacious
Stayed 7 nights in Mar 2024

8/10 Good

KIT MAN GRACE CHRISTINA

Stayed 1 night in Mar 2024

8/10 Good

KIT MAN GRACE CHRISTINA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, convenient and walkable distance to mall
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff are friend and nice
Stayed 1 night in Jan 2024

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly
Stayed 12 nights in Jan 2024

10/10 Excellent

Markus

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly and nice
Stayed 4 nights in Dec 2023

6/10 Okay

Yi

Liked: Cleanliness
The room cleaning service was inconsistent.
Stayed 12 nights in Dec 2023

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Staff is friendly and helpful
Stayed 7 nights in Dec 2023

10/10 Excellent

Zhenhua

Traveled with family
Liked: Cleanliness, room comfort
Always a great hotel to stay in Shanghai
This is my 4th time staying here and I can say that it feels like home every time. Nina and Jimmy at the front desk were very friendly and helpful throughout my stay. Looking forward to coming back next year.
Stayed 7 nights in Dec 2023

10/10 Excellent

Jun

Liked: Cleanliness, amenities, property conditions & facilities
I stayed in this property both in summer and fall and am very satisfied. The rooms were clean, beds were comfortable, and the bathrooms were spotless. They have a kitchen, a refrigerator and a washer/dryer. The washer/dryer was super helpful in summer when the weather was hot and humid day and night in Shanghai. The best part of this property is its location. It is just a couple of blocks away from Huihai Road, a shopping strip of Shanghai, and in walk distance from hotspots like Yu’s Garden, the Great World or Dashijie, and Xingtiandi. On the other hand, the hotel itself is in a quiet place and super safe overnight. I would highly recommend this place.

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The staff are friendly and helpful.
Stayed 7 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great Hotel to stay in Shanghai
The hotel is in a very good location and ideal for a long stay. The room was clean, tidy and had very good amenities. Nina and Jimmy at the front desk were very friendly and helpful throughout our stay.
Stayed 10 nights in Jun 2023

10/10 Excellent

Jean

Stayed 1 night in Nov 2023

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Nicolas j m

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Osman, Istanbul

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is my second stay at the hotel. Location is very convenient. Walking distance to Xintianti and Yuyuan Garden which is very convenient, especially when the weather is nice. The Dashijie metro station is also very close which allows to reach other parts of the city easily. Hotel is nice, all facilities are new and proper. I would definately consider to stay here again as an option for my next visit. One small thing, if you ship something to hotel, they dont store it but forward directly to your room and it is left in front of your door. Doesnt sound very safe and i dont understand why they dont accept the packages to the receptipn area, but this is their rule…
Stayed 3 nights in Nov 2023

6/10 Okay

sun

Stayed 4 nights in Oct 2023

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff is helpful and friendly
Stayed 14 nights in Oct 2023

8/10 Good

Rong

Liked: Cleanliness, amenities
The location is perfect for reaching different activities. The staff is friendly and helpful. The facility is showing aging, but still in good condition.
Stayed 9 nights in Oct 2023

10/10 Excellent

Kun

Liked: Cleanliness, property conditions & facilities
nice
Stayed 13 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, room comfort
It's a bit surprising to me. First, the location is really not so much in Xintiandi area, but closer to the old town. But it is a very conveniently located area. Second, the staff in the front desk area are very friendly and eager to help; specifically, Chris at the front desk.
Stayed 3 nights in Sep 2023

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice location and staff are friendly
Stayed 10 nights in Sep 2023

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Like the apartment as it obtain nice location and the staff are very friendly and helpful
Stayed 13 nights in Aug 2023

10/10 Excellent

Leo

Stayed 2 nights in Aug 2023

8/10 Good

Lingyun, Sleepy Hollow

Liked: Property conditions & facilities
Disliked: Cleanliness
The property needs an update. Not cleaned thoroughly.
Stayed 16 nights in Aug 2023

8/10 Good

Naoi

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The service is really good.
Stayed 14 nights in Aug 2023

8/10 Good

SOOK HWA THERESA

Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff. Good amenities
Stayed 5 nights in Jul 2023

10/10 Excellent

Darius

Stayed 1 night in Jun 2023

8/10 Good

keng kwang

Traveled with family
Liked: Cleanliness, amenities
Good location but very old room.
Stayed 6 nights in Jun 2023

10/10 Excellent

Francesco Paolo

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Samantha

Liked: Cleanliness, room comfort
Great Apartment Style Hotel
We've been to Shanghai about 30 times and this hotel is our preferred place of stay each time. We love the apartment style rooms since they have all the amenities you need for a short or long stay (full fridge, dishes, washer/dryer) and the staff are always super friendly with great English. Housekeeping came by each day and did a great job. Only downside currently is there is construction going on across from the hotel on one side, so it can be a bit noisy, but that's not really the hotels fault or within their control. If noise bothers you, maybe ask for a room on the other side of the hotel which is very quiet.
Stayed 5 nights in May 2021

10/10 Excellent

Liliana

Stayed 1 night in Jan 2020

10/10 Excellent

Liliana

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Summer Wang on Feb 4, 2020
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Fraser Team

8/10 Good

Liliana

Stayed 1 night in Jan 2020

10/10 Excellent

Andy Kit

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Summer Wang on Feb 4, 2020
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Fraser Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Summer Wang on Jan 19, 2020
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Summer Wang Operations Manager

8/10 Good

Kwun Chung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Summer Wang on Jan 19, 2020
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Summer Wang Operations Manager

10/10 Excellent

Yuen Sze

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Summer Wang on Jan 6, 2020
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Fraser Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Summer Wang on Jan 6, 2020
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Fraser Team

8/10 Good

Tze Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraser Residence Shanghai
So far so good. Nice and clean, 2 bedroom unit is just nice for us. Friendly and helpful staff well verse in Mandarin and English. Kitchenette is equipped with basic cookware, dish washing detergent and sponge. The only thing lack of is bigger bowl. If cook something with soup, you can only serve and eat using the pot.
Stayed 5 nights in Dec 2019
Response from Summer Wang on Dec 20, 2019
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Summer Wang Operations Manager

2/10 Terrible

Verified traveler

Business traveler
Liked: Amenities
I found bugs in my bed when I arrived and when I tried to change rooms they gave me a hard time about it. Eventually the put me on a floor where they were doing construction, it was loud and smelled terrible. Also, housekeeping walked into my room twice when I had my do not disturb sign up. I was getting undressed one of the times, that was really messed up.
Stayed 3 nights in Dec 2019
Response from Summer Wang on Dec 20, 2019
Dear Eschfeu 1, Warm greetings from Fraser Residence Shanghai! Thank you for choosing to stay at Fraser Residence Shanghai and taking the time to share your valuable comments with us. First of all, I would like to extend our sincere apologies in regard to the experience you had faced during your recent stay. We would appreciate if you can let us know best time to contact you in person (so that we can speak with you about your recent experience to better understand what happened). Please kindly provide us further details (e.g. your previous room No., full name etc.) so that we can review and work on further improvements. Please email me at MOD.frshanghai@frasershospitality.com. Thank you and look forward to hearing from you soon. Best regards Fraser Team

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
I booked this aparthotel because of a very impressive stay at another Fraser Suites residence in the past. I was hopeful for a similar experience. With this stay, I was disappointed to find out that our room was more run down and not as clean. Furthermore, I think they gave us a smaller / lower grade room compared to what I booked. I could have asked for something different, but my family and I were too tired after a long day of travel.
Stayed 1 night in Nov 2019
Response from Summer Wang on Nov 28, 2019
Dear Guest, Thank you very much for sharing your valuable feedback on our online survey. We are pleased to learn that you are satisfied with our services. In regards to the cleanness of room, which you found disappointing, we shared your feedback with our operations team immediately, with no delay to avoid similar occurrence in future and emphasis the importance of paying attention to the cleanliness of room before releasing to our guests. Dear Guest, I cannot turn the clock back, however I am certain that you will find the true Fraser Hospitality differences in your next stay at the Fraser Residence Shanghai. Once again, we thank you for your kind support and encouragement given to us. We look forward to welcoming you back in the very near future. Best regards, Summer Wang Operations Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very tidy and lovely place equipped with everything you need, the only things is bathrobe was dirty. so far over roll everything is good.. We had a great stay!
Stayed 4 nights in Nov 2019
Response from Summer Wang on Nov 21, 2019
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Summer Wang Operations Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Very nice hotel and the room included a kitchen and a washer/dryer which made it convenient for our stay.
Stayed 4 nights in Nov 2019
Response from Summer Wang on Nov 21, 2019
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Summer Wang Operations Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good and near to many amenities. This is a service apartment type hotel complete with all the facilities. Ideal for long stay.
Stayed 7 nights in Oct 2019
Response from Summer Wang on Nov 21, 2019
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Summer Wang Operations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Oct 2019
Response from Summer Wang on Nov 21, 2019
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Summer Wang Operations Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Summer Wang on Nov 13, 2019
Dear Guest, Thank you very much for sharing your valuable feedback with us. We are very glad to learn that your overall stay was an enjoyable one. To create a memorable stay experiences for our guests is our highest mission. Thank you once again for your feedback and we look forward to welcome you back to Fraser Residence Shanghai. Best regards, Summer Wang Operations Manager