Great location; staff inexperienced
Posted Oct 19, 2016
Hotel has a winning location. Next to Nanjing Rd and 15 walk to the Bund. However, staff are all inexperienced and need more training. When trying to check in at around 12noon, prior to the official check-in time of 2pm, two separate staff tried to pull me out of line saying that check in time was at 2pm. I said I'd like to check if any rooms were available and they were insistent that I should get out of line. I stayed firm and after having them uncomfortably hover next to me while I was waiting, I finally got to the front of the line. As soon as I said I'd like to check in, lo and behold, a room was available. So those two staff were haggling me for no reason. Further, there are only 2 checkin/check-out computers, but 5 staff standing around the check in area, with seemingly no other job than to try to get customers out of the line. I would suggest they invest in 1-2 more check in terminals and redeploy their staff to avoid having customers wait in a long line to check in or out. English language skill is poor. Hotel decor is gaudy, even though they seem to have spent a lot of money on the interior design. Perhaps this is just a matter of taste, but it just seems like money not well spent.