Ratings based on 334 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Luxurious and very beautiful

Posted Oct 18, 2016
Pros: Decor, comfort, location
Location: this is the heart of Pudong. Architecture is amazing
All was well, beautiful and well maintained. Location is great and lots to see around.
5 out of 5
by A verified traveler from France

Vue extraordinaire

Posted Oct 17, 2016
Pros: L'hôtel est spectaculaire, de l'intérieur comme de l'extérieur, le personnel est au top, parlant l'anglais pour le plus grand nombre.
Location: Le quartier est neuf, les plus hautes tours de la ville sont à proximité, cela permet d'observer la ville depuis plus de 400 mètres de haut.
L'hôtel est magnifiquement situé pour admirer la vue sur le fleuve et la ville. Pour visiter les points d'intérêt, il est nécessaire d'utiliser les services des taxis (très nombreux et peu chers).
4 out of 5
by A verified traveler


Posted Oct 17, 2016
Cons: 1階のドアマンの英語が全然聞き取れなくてまいりました。
Location: 地下で地下鉄につながっていますが、かなりわかりづらいです。途中で案内表示がなくなりました。地上で行った方がわかりやすかったです。
お部屋はとてもきれいです。 日本のスマホ(docomoのAndroid、ソフトバンクのiPhone)でホテルのwi-fi利用しました。LINE、Facebook、Yahoo、Google利用可能でした。
5 out of 5
by A verified traveler

Posted Oct 8, 2016
Pros: 部屋からの景色が綺麗、特に夜景が良かった。朝食バイキングには100パーセントの果物ジュースがあったり、できたてのオムレツが食べれたりと満足!
Cons: 特にありません、強いて言うなら連休中であった為、チェックインやチェックアウトをする際にかなり待たされました。丁寧な対応で非常に良いのですが、混んでる時はスピードを速めるなどを検討ください
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 4, 2016
3 out of 5
by A verified traveler

Hotel in Pudong

Posted Sep 28, 2016
Pros: Location, facilities
Cons: Staff training levels in the English language, customer service and dealing with a racially diverse customer base.
Location: The Shanghai metro is located a few minutes walk away. The hotel is located next to two of the tallest buildings in China and the world.
The Grand Hyatt is a solid hotel but bring a lot of patience with you if you are not a Mandarin speaker. The best English speaking staff work at the front desk both at check-in and the restaurant. Outside of the front desk, most staff in the hotel's English is limited and challenged and it takes some patience and a few iterations to get your message across. The service staff in the restaurant are outright rude, incompetent and have customer service issues, and I felt that I was being racially microaggressed at times with the types of tables they were offering me and the service level in general. Room comfort was given a "3" because the HVAC in my room was dysfunctional for some reason, and despite me calling for it to be addressed it was not really addressed which was very disappointing. Other than that, the room was a "5".
5 out of 5
by A verified traveler from Seoul

전망이 좋은 호텔

Posted Sep 12, 2016
모든 객실이 60층 이상이라 전망은 다 좋습니다. 시설이 너무 깨끗합니다. 조식이 훌륭하게 잘 나오고, 식당 창밖에 바로 동방명주타워가 바로 보입니다. 메트로(2호선 루자쭈이역)과 가깝습니다. (걸어서 5분 거리) 페리 터미널과 가깝습니다. (천천히 걸어서 10분거리)
4 out of 5
by A verified traveler from Tokyo


Posted Aug 29, 2016
外に出ずに駅まで行けるけど、人に訊きくらないといけないので、初めてではたぶん難しい。10分くらい歩く。エスカレーターなどがあるので、荷物などがあっても困らないかと。タクシーは駅からは捕まえられるところがない。 ホテルスタッフの英語は平均よりやや下。こちらの言ったことを聞けるが、明確には話せないレベル。 設備に不満はあまりない。
5 out of 5
by A verified traveler from 東京


Posted Aug 28, 2016
4 out of 5
by A verified traveler

Excelente hotel . Falta más calidad de atención

Posted Aug 21, 2016
Excelente ubicación e instalaciones . Falta mejor atención por parte del personal en la atencion al usuario.