Ratings based on 441 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome staff Great hotel

Posted Jul 3, 2017
Had a great time room location and staff all great
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
Nice Location in Pudong area. We were assigned staying in a room on a high floor with fantastic view spontaneously. Very unexpected!
5 out of 5
Recommended
for Everyone
by A verified traveler from J

Good & clean conference hotel

Posted Apr 27, 2017
Attended a conference adjoining the hotel. Was clean & safe. Good quality everything was a plus.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from LA

Good location, easy to get around town

Posted Apr 24, 2017
Pros: Location, condition, service
Cons: Front door staff could make the taxi experience faster
Location: Bund, SNIEC
Recommended for people visiting Shanghai and the SNIEC convention center (a short taxi ride).
4 out of 5
by LITAO

This traveler left a rating score only Posted Apr 23, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Good location

Posted Apr 16, 2017
Everything was good until the staff at the check out counter just raised her voice at us. Her tone was rather rude. We were just merely asking if she would be able to provide the accommodation receipt but she replied with a loud voice that she had no idea as we booked thru Expedia. Both my husband and I were ok .. but why did she need to raise her voice in such a harsh manner?
5 out of 5
by Faith

Convenient and reliable

Posted Apr 15, 2017 on Hotels
Room was smaller than expected, but overall staff service was great
4 out of 5
by A verified traveler

Posted Apr 15, 2017
It's a good hotel but I have stayed better in Shanghai for the same price
5 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

nice hotel close to city center and the bund

Posted Apr 14, 2017
Hotel starts from 54th floor of Jin Mao Tower. beautiful lobby and breakfast area. amazing views from the hotel. i got upgraded to suite on 85th floor. overall a very good stay.
3 out of 5
by A verified traveler from Hong Kong

The hotel past its prime; the staff needs training

Posted Apr 10, 2017
Pros: The only positive on the staff is the one at the gym floor - very polite and accommodation.
Cons: Bad staff
Not quite as a five star hotel. when arrived, no one is at the front door to help us to get off the car with the luggage. it should not to be problem but the front door is two sets of small revolving door and small side doors which is super troublesome to pass with big luggage. This happens during all our stays as there r 4 guys at the front door including the guest service and luggage service - self-service for the entire stay . Lobby is at the 54/f floor, where the reception desk is not visible from the lift. There is no sign for the direction or staff for the checkin desk. There is even a long queue at 11:30pm. Our room is in nice condition however the decoration is a decade ago style. The shower heads of the bath tab is very hard to manage. The problem at its staff - not well trained as a top hotel. They cannot talk in english and it is not warm enough to provide the small touches. For example, they asked me for the suggestion of the room and I replied on the shower head probelm. they actually tell me that its my duty to ask the staff myself. Another example in the restaurant, they asked me at the gate for my room number in order to verify my identity, however, they never bring me to the table. When travelling with the staff together in the lift, they never show their greeting and rush ahead of the guests with bad behavior such as tidying up their nose and face in the lift. For these staff problem, I would not recommend this hotel only if you can do self-service