View from room
Check availability

Reviews of Grand Kempinski Hotel Shanghai

5 out of 5
Grand Kempinski Hotel Shanghai
1288 Lujiazui Ring Road, Shanghai, Shanghai

Reviews

9.0

Wonderful

Rating 10 - Excellent. 577 out of 913 reviews" "
Rating 8 - Good. 242 out of 913 reviews" "
Rating 6 - Okay. 54 out of 913 reviews" "
Rating 4 - Poor. 25 out of 913 reviews" "
Rating 2 - Terrible. 15 out of 913 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jilbert, La Crescenta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this property for more than 8 years. Great staff, wonderful food, clean and amazing views of the Bund. Highly recommended.
Stayed 1 night in Apr 2024
Response from Mark Kirk General Manager on Apr 16, 2024
Dear Jilbert, thank you for the lovely review and for your loyalty to the hotel for the past 8 years. Highly appreciate your recommendation.

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and attentive. Room was vey large, clean and comfortable
Stayed 4 nights in Mar 2024
Response from Mark Kirk General Manager on Apr 2, 2024
Dear Tanya, thank you for the excellent review. Delighted you enjoyed your stay and hopefully you return.

8/10 Good

Moses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark Kirk General Manager on Apr 1, 2024
Dear Moses, thank you for the good rating from your last stay, hopefully you will return.

10/10 Excellent

Wachiravit

Stayed 2 nights in Feb 2024
Response from Mark Kirk General Manager on Mar 21, 2024
Dear Wachiravit, I am delighted to see you had a great stay and hopefully you will return.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service
Overall a beautiful property, after so many years away because of COVID, nice to return, I could have done without the sour-faced lobby security guard in the suit staring everyone down as they walked through the lobby. It's a hotel, not a jewelry store with the crown jewels on display!
Stayed 2 nights in Jan 2024
Response from Mark Kirk General Manager on Jan 25, 2024
Dear John, I am delighted you enjoyed your stay during your return visit to Shanghai. I will have a chat with my security team as we do provide them with lots of training to be friendly, hopefully you return and see the difference.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great, staff was extremely helpful. Very clean and writhin walking distance. There is always a taxi outside. And there wasent a language barrier problem.
Stayed 6 nights in Jan 2024
Response from Mark Kirk General Manager on Jan 19, 2024
Dear Michael, thank you for staying with us and sharing your feedback. I am delighted you enjoyed your stay and highlighted the breakfast as well as the communication which is too areas the team has been focusing on recently.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel, first class service and facilities - views across Shanghai are stunning
Stayed 3 nights in Nov 2023
Response from Mark Kirk General Manager on Jan 19, 2024
Dear David, Thanks for the lovely review, I am delighted you enjoyed the amazing views we have from the hotel.

6/10 Okay

Olav

Business traveler
Liked: Cleanliness, staff & service
I had specially booked a room on the club level because I wanted to use the beautiful club lounge. Unfortunately, this was not available as it was exclusive to the government. There was no information about this in advance, so I booked and paid for something I couldn't use. The sauna area is getting on in years and not in the condition you would expect in a hotel of this class. The relax loungers in the sauna area were the most uncomfortable loungers I have ever lain on. Club lounge and spa were the two main reasons for booking at the hotel, unfortunately unsatisfactory. The massage in the spa area was excellent.
Stayed 3 nights in Nov 2023

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are friendly although there were some double standards;
Stayed 5 nights in Oct 2023

10/10 Excellent

Ivan, Krizevci

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent, but not many people know english….
Stayed 3 nights in Oct 2023

10/10 Excellent

Fan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
impeccable
Stayed 1 night in Sep 2023

8/10 Good

Hao

Stayed 2 nights in Aug 2023

10/10 Excellent

Zuobao

Liked: Cleanliness, staff & service, property conditions & facilities
Location is the best- easy walking distance to the river, dinning options 10 min walk away.
Stayed 3 nights in Jul 2023

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Super friendly staff, excellent and speedy check-in and a great location. Room service was super-fast! The only drawback I saw - hard to get a good cappuchino! :-)
Stayed 2 nights in May 2023
Response from FO on Jul 3, 2023
Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment. We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceed your expectation. Thank you for your nice comment again, which encourages our staff to consistently do our best for our valuable guests. Once again, thank you very much for sharing your experiences and we do hope to welcome you back in the near future. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Kalegeta

Stayed 2 nights in May 2023

10/10 Excellent

HANNA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfect Thank you EVA for everything The persons are very helpful Location is perfect Room great Breakfast perfect Thanks for all in this Hotel The pest in Shanghai
Stayed 1 night in May 2023

8/10 Good

UNNI

Business traveler
Liked: Staff & service, room comfort
Does not live up to the Brand name, need to be refreshed but acceptable overall
Stayed 5 nights in Apr 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
The bund view is really great!
Stayed 1 night in Nov 2022

10/10 Excellent

Fan

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Big thanks to Yudith and the whole team for very warm and professional care. During a busy time they treated everyone with efficient and friendly professionalism. Thanks!
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was outstanding, this is an excellent hotel to stay, enjoy and relax.
Stayed 1 night in Aug 2021
Response from Grand Kempinski Hotel Shanghai on Aug 17, 2021
Dear Guest, warm greetings from Grand Kempinski Hotel Shanghai and thank you very much for taking the time and effort to share your experiences with us. We are very pleased to read your positive and encouraging comments, particularly for Judith and Jason at our Executive Lounge and we will ensure that they are recognized accordingly. We have no doubt your compliments will go a long way towards motivating our employees to continuously maintain and exceed our guests' expectations.We thank you once again for your time and effort to share your thoughts and experiences with us, and we look forward to repeating "You are more than welcome!" spirit whenever your travels bring you back to Shanghai. Regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Juan Angel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just left, but would be back soon!
Took few days off to relax and connect with friends and chose the Grand Kempinski as a recommendation from a good friend. I was not disappointed 😉 The service is very good and the staff is friendly at all their facilities... The breakfast buffet has a great variety from fresh fruits, to pastry, classic and tasty omelette also vegetables, congee and noodles for to those catering to the Asian taste... The pool, spa and gym area enjoy beautiful views of the Pearl tower, the Huangpu river and other sights of Pudong! The Havana bar on the 30th floor is amazing for early evening drinks or night cap, great music, expansive views and friendly staff. If you care about lounges, book a room with access to the executive lounge to enjoy the happy hour there in an exclusive and calm environment... I just left, but would be back soon!
Stayed 3 nights in Feb 2021
Response from Grand Kempinski Hotel Shanghai on Feb 10, 2021
Dear Guest, warm greetings from Grand Kempinski Hotel Shanghai and thank you very much for taking the time and effort to share your experiences with us. We are very pleased to read your positive and encouraging comments. We have no doubt your compliments will go a long way towards motivating our employees to continuously maintain and exceed our guests' expectations. We look forward to repeating "You are more than welcome!" spirit whenever your travels bring you back to Shanghai. Regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Grand Kempinski Hotel Shanghai on Apr 20, 2021
Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking your time to give us the full score. Your general satisfaction with our services and product is very encouraging to us. Thank you and we really hope to welcome you back in our hotel in the future. Regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast buffet because of the wide variety and grrt quality of the food. I also enjoyed the location. We wanted to stay near the Oriental Pearl Tower and this was a perfect 5 minute walk away with great access to shops and fun things along the way!
Stayed 2 nights in Jan 2020
Response from Doris Zhou on Jan 13, 2020
Dear Guest,Thank you for taking the time to rate our hotel and provide us feedback about your experience. Only through candid feedback from our guests can we aspire to deliver excellent service. Best regards, Grand Kempinski Hotel Shanghai

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Doris Zhou on Jan 6, 2020
Dear Guest,Thank you for taking the time to rate our hotel and provide us feedback about your experience. Only through candid feedback from our guests can we aspire to deliver excellent service. Best regards, Grand Kempinski Hotel Shanghai

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Doris Zhou on Jan 6, 2020
Dear guest, thank you so much for taking the time to share your rating of our hotel. Feedback such as this encourages us to continue delivering good service. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best
One if the best hotels I have stayed in. Wonderful view from hotel room, fantastic buffet breakfast and very nice bar. Can’t be faulted.
Stayed 2 nights in Dec 2019
Response from Doris Zhou on Dec 9, 2019
Dear guest, thank you so much for taking the time to share your rating of our hotel. Feedback such as this encourages us to continue delivering good service. Best regards, Grand Kempinski Hotel Shanghai

8/10 Good

JOSIP

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet connection was a disappointment.
Internet connection was a disappointment. Breakfast and daily selection of food/drink on the 28th floor is also very modest.
Stayed 4 nights in Nov 2019
Response from Doris Zhou on Dec 6, 2019
Dear guest, thank you for taking your precious time to write about your unpleasant experience.Please accept our most sincere apologies for the experiences occurred to you. We can offer you a high speed Internet for your next stay and we really appreciate you will give us a second chance.Thank you again for staying with us and look forward to see you back. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY RECOMMENDED HOTEL
Will definitely come back. Excellent service, great breakfast, nice view of the river.
Stayed 1 night in Nov 2019
Response from Doris Zhou on Dec 3, 2019
Dear guest, thank you so much for taking the time to share your rating of our hotel. Feedback such as this encourages us to continue delivering good service. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Pankaj

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Doris Zhou on Nov 25, 2019
Dear guest, thank you so much for taking the time to share your rating of our hotel. Feedback such as this encourages us to continue delivering good service. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Roland, Barbados

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing and luxurious room. The view to the water on entering the room was breathtaking. The location is excellent and in the downtown business area (so great for business), shopping centre (so your spouse/kids/family) wont be bored. Staff mostly speaks English (for the language challenged as I am) and to say the service is white glove VIP treatment is quite an understatement (they remember your name and your room!). It is easily my favorite hotel and room in all my years of business travel so far
Stayed 5 nights in Nov 2019
Response from Doris Zhou on Nov 18, 2019
Dear guest, thank you for taking the time to rate our hotel and provide us feedback about your experience and impressions. Only through candid feedback from our guests can we aspire to deliver excellent service. Please feel free to contact us if you would like to share further comments regarding your experience. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Koh Choo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ms
Very central location with good view over the river
Stayed 2 nights in Oct 2019
Response from Doris Zhou on Nov 13, 2019
Dear guest, thank you for taking the time to rate our hotel and provide us feedback about your experience and impressions. Only through candid feedback from our guests can we aspire to deliver excellent service. Please feel free to contact us if you would like to share further comments regarding your experience. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

WayneB, Edmonton Alberta Canada

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very attentive and great location bellman and concierge very helpful with getting me cab service as only speak English
Stayed 2 nights in Nov 2019
Response from Doris Zhou on Nov 8, 2019
Dear guest, thank you for taking the time to rate our hotel and provide us feedback about your experience and impressions. Only through candid feedback from our guests can we aspire to deliver excellent service. Please feel free to contact us if you would like to share further comments regarding your experience. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Koh Choo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Doris Zhou on Nov 1, 2019
Dear Guest, Thank you for taking the time to give us your kind rating for our hotel. Feedback such as this encourages us to continue delivering excellent services. Best regards, Grand Kempinski Hotel Shanghai

8/10 Good

jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Doris Zhou on Nov 1, 2019
Dear Guest, thank you for choosing Grand Kempinski Hotel Shanghai and taking time to share your sincere feedback with us. We feel very sorry to learn that we have failed in meeting your expectations in room's facilities and service quality. Hopefully we still have the opportunity to offer you better services in your future stay with us.Best regards, Grand Kempinski Hotel Shanghai

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Elaine Pan on Oct 28, 2019
Dear Guest, thank you for choosing Grand Kempinski Hotel Shanghai and taking time to share your sincere feedback with us. We feel very sorry to learn that we have failed in meeting your expectations in room's facilities and service quality. Hopefully we still have the opportunity to offer you better services in your future stay with us.

10/10 Excellent

J.Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent staff, good food, great value
Stayed 3 nights in Oct 2019
Response from Doris Zhou on Oct 28, 2019
Dear Guest, Thank you for taking the time to give us your kind rating for our hotel. Feedback such as this encourages us to continue delivering excellent services. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Doris Zhou on Oct 21, 2019
Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with Grand Kempinski Hotel Shanghai.Your encouraging review will help us constantly improve our hotel service. We hope to welcome you back again in the near future! Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Doris Zhou on Oct 16, 2019
Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with Grand Kempinski Hotel Shanghai.Your encouraging review will help us constantly improve our hotel service. We hope to welcome you back again in the near future! Thank you!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. No complains. Room was clean abd had a good view.
Stayed 3 nights in Sep 2019
Response from Elaine Pan on Sep 17, 2019
Dear Guest, thank you for taking the time to share your feedback regarding your recent stay with Grand Kempinski Hotel Shanghai. We are very pleased to know that you liked our hotel. Your encouraging review will help us constantly improve our hotel service. We hope to welcome you back again in the near future! Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most hotels I visit would offer a fruit basket as a complimentary service but Kempinski doesn’t seem to have this
Stayed 2 nights in Sep 2019
Response from Elaine Pan on Sep 17, 2019
Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality.Hopefully we still have the opportunity to offer you better services in your future stay with us.

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019
Response from Elaine Pan on Sep 17, 2019
Dear Guest, thank you for your choose to stay in Grand Kempinski Hotel Shanghai and willing to share your stay experiences to us. About your comment, we will feedback to hotel management and improve service quality.Hopefully we still have the opportunity to offer you better services in your future stay with us.

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Grand Kempinski Hotel Shanghai on Jul 19, 2019
Dear Ruth, Thank you so much for taking the time to share your rating of our hotel. Feedback such as this encourages us to continue delivering good service. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Afif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Grand Kempinski Hotel Shanghai on Jul 18, 2019
Dear Guest, Thank you for taking the time to give us your kind rating for our hotel. Feedback such as this encourages us to continue delivering excellent services. Best regards, Grand Kempinski Hotel Shanghai

8/10 Good

Jeff, Toronto

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I try to reach front desk three times in the middle night. No response at all. So I don’t like their night service
Stayed 4 nights in Jun 2019
Response from Grand Kempinski Hotel Shanghai on Jul 15, 2019
Dear Jeff, Our sincere apology for not being able to assist you during your stay with us. It is not the standard we aspire to deliver and we hope for another opportunity to come welcome you back to our hotel and offer you the signature Kempinski hospitality. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Grand Kempinski Hotel Shanghai on Jul 7, 2019
Dear Guest, Thank you for your kind rating for our hotel and hope to welcome you again to Shanghai. Best regards, Grand Kempinski Hotel Shanghai

2/10 Terrible

Verified traveler

Stayed 4 nights in Jun 2019
Response from Grand Kempinski Hotel Shanghai on Jun 21, 2019
Dear Guest, It is our constant endeavor to offer our guests a personal and memorable experience. We sincerely hope for the opportunity to meet or discuss the concern you are facing in order to restore your faith in our services. Please feel free to reach out to us directly and we will be glad to assist. Best regards, Grand Kempinski Hotel Shanghai

2/10 Terrible

Adil Aydin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Claim of refund money for double booking.
I made a double reservation and i wrote a claim refund money of one booking to hotels.com and hotel management agreed that they ll refund the money if you inform them i can not send you aan email because of your email adress it is directing me to the main menu of hotels.com
Stayed 2 nights in Jun 2019
Response from Grand Kempinski Hotel Shanghai on Jun 18, 2019
Dear Adil, In order to assist you better, please feel free to reach out either to our Ladies in Red or our Reservations team as we would not be able to coordinate with the 3rd Party booking agent without it. We look forward to receiving your details. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019
Response from Grand Kempinski Hotel Shanghai on Jun 17, 2019
Dear Guest, Thank you for sharing your kind review of our hotel on Expedia. Feedback such as this gives us the motivation to continue providing excellent services. Best regards, Grand Kempinski Hotel Shanghai

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from Grand Kempinski Hotel Shanghai on Jun 17, 2019
Dear Guest, Thank you for sharing your kind review of our hotel on Expedia. Feedback such as this gives us the motivation to continue providing excellent services. Best regards, Grand Kempinski Hotel Shanghai