Convenience and Efficient
Posted Sep 23, 2016
The location of this property is it's greatest asset. It is close to the Shanghai Train Station which makes it ultra convenient when making day trips in and out of Shanghai. Currently undergoing a significant renovation the results of which are waited. The first phase of redoing the lobby and lounge are somewhat lacking in that they removed most of the area available for social gatherings and relaxation with a cocktail. The concierge floor is just OK. Service needs to be improved by additional training of the staff. Having someone there who makes you feel like they care, even if they don't, would go a long way to making you feel appreciated for giving them your business.
Comment from Hotel Management
Sep 26, 2016 by Grand Mercure Shanghai Central, Hotel Management
Thank you for your comments regarding your stay at Grand Mercure Shanghai Central. It's always a pleasure to receive positive feedback. Your comments will notice related department, and we will improve these problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.