Ratings based on 900 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Wisconsin

Convenience and Efficient

Posted Sep 23, 2016
Pros: Location
Cons: See comments above
Location: Plenty of good restaurants available in the surrounding area and within easy walking distance. Having the trains station and the subway access right
The location of this property is it's greatest asset. It is close to the Shanghai Train Station which makes it ultra convenient when making day trips in and out of Shanghai. Currently undergoing a significant renovation the results of which are waited. The first phase of redoing the lobby and lounge are somewhat lacking in that they removed most of the area available for social gatherings and relaxation with a cocktail. The concierge floor is just OK. Service needs to be improved by additional training of the staff. Having someone there who makes you feel like they care, even if they don't, would go a long way to making you feel appreciated for giving them your business.
Comment from Hotel Management
Sep 26, 2016 by Grand Mercure Shanghai Central, Hotel Management
Thank you for your comments regarding your stay at Grand Mercure Shanghai Central. It's always a pleasure to receive positive feedback. Your comments will notice related department, and we will improve these problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4 out of 5
by A verified traveler

清潔で安心して滞在出来るホテル

Posted Sep 20, 2016
地下鉄の駅からほぼ直結という口コミを拝見し予約しました。 5番出口からホントにすぐで女性1人でも安心して利用できると思います。 浦東空港からはリムジンバスで1本です。上海火車駅まで22元でした。 夕方の時間帯で1時間10分ぐらいかかりました。 停留所からは徒歩2分程度。ホテルの前をバスを通ってから行くルートなのでホテルの位置を事前に確認出来るので迷わず行くことができました。 フロントの方には何度かタクシーを呼んで頂き目的地まで行くことが出来て大変助かりました。 部屋の方ですがキングサイズのベッドに部屋は申し分ないぐらい広かったです。 シャワーしかない部屋でしたがまったく問題ありませんでした。 アメニティーのシャワージェルがラベンダーの香りでとても良かったです。 朝食は頂く機会がありませんでした。 次回上海に行く機会があればまた利用したいと思います。
4 out of 5
by A verified traveler

추천 할 만한 호텔

Posted Sep 14, 2016
Pros: 위치, 교통, 친절도, 소음
Cons: 청소상태 불량 체크인을 하고 짐을 풀고 욕실에 들어갔는데, 누군가 마셨던 생수 2병이 진열되어 있었다. 나는 생수를 사서 갔기 때문에 아주 큰 문제가 되지는 않았지만 그것으로 인해 타올이나 침구등 다른 것들의 청소상태도 의심되었다.
Location: 상하이 기차역 5번출구에서 나오면 바로 보여서 교통이 편리하고 근처 상하이역쪽에 푸동행 리무진 정거장이 있어서 좋다.
시설대비 가격저렴, 교통편리, 조용하고 아늑하며 직원들은 친절함. 홀로 여행하는 사람이나 커플이나 가족들 모두 추천 할 만한 호텔입니다. 하지만 노인분들은 비추천합니다. 상하이기차역 5번출구에서 바로 나오면 되는 곳이지만 올라오는 계단이 많습니다.
5 out of 5
by A verified traveler from texas

great

Posted Sep 13, 2016
Pros: everything
Cons: the restrooms
Location: everything is extremely close
great hotel, great location, great service and great rooms.
Comment from Hotel Management
Sep 14, 2016 by Grand Mercure Shanghai Central, Hotel Management
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Central. It is always a pleasure to receive positive feedback. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
5 out of 5
by A verified traveler from Wisconsin

Convenient to the Train

Posted Sep 12, 2016
Pros: Convenience
Cons: The common spaces in the lobby. They are cold and uninviting. There is no congregating space for socialization
Location: Convenient and located close to some shopping and decent resturants
A clean efficient place to stay while working in Shanghai and traveling on the train system. The renovation has not necessarily improved the customer space in the lobby. There are no gathering spaces with access to refreshment services. The breakfast buffet is excellent and plentiful
Comment from Hotel Management
Sep 13, 2016 by Grand Mercure Shanghai Central, Hotel Management
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Central. It is always a pleasure to receive positive feedback. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
5 out of 5
by A verified traveler

FacebookもLINEも使えるWIFI環境

Posted Aug 10, 2016
Pros: FacebookやLINEが使えるWifi環境!
Cons: バスタブをぜひ。
Location: ローカル飯を食べれる店が多い。
びっくりしたのは、FacebookやLINEが使えるWifi環境! これは、驚きでした、ホテルになるべく滞在したいと思うほど、外出を控えたぐらいです。 ホテルがVPN設定をしてくれているようなので、快適でした。 いつものことですが、近隣の食事は、安くてうまいローカル飯が多いし、本当に便利です。 泊まった部屋にバスタブがなかったけど、バスタブのある部屋が安ければ、いつも使いたい。
Comment from Hotel Management
Aug 22, 2016 by Grand Mercure Shanghai Central, Hotel Management
我々は非常にグランドメルキュール上海セントラルでのご滞在についてのご意見に感謝します。我々は、無線LAN設備、テクニクスを向上します。あなたの経験を共有するためのありがとうございました、と私たちはあなたの次の訪問が前のと同じくらい楽しいことを願っています。
5 out of 5
by A verified traveler

지하철과 가까운 호텔

Posted Aug 4, 2016
3박 너무편히 잘 쉬다 왔어요 극 강추합니다~^^ 꼭 상해가시면 이 호텔가셔요!!!!!!@@@@@!!!!!!!!!!!!!!!!!!!!!!
Comment from Hotel Management
by Grand Mercure Shanghai Central, Hotel Management
그랜드 머큐어 상하이 센트럴(구.그랜드 머큐어 상하이 종야) 친애하는 손님이, 상해 그랜드 머 큐어의 Central 높은 인정과 칭찬을 주셔서 감사합니다, 당신은 확실히 우리의 가장 큰 동기를 부여하고 작업의 소스가 될 것입니다. 우리는 따뜻한 미소와 곧 다시 당신을 환영하는 서비스의 더 나은 품질, 감사를 계속합니다
4 out of 5
by A verified traveler

スタッフのサービス最高!

Posted Aug 1, 2016
まずはスタッフのサービス最高! 私のちょっとしたリクエストに応えて、すぐに別部屋を用意していただけ、最高の宿泊となりました。 また朝食の豪華さには、とても満足。
Comment from Hotel Management
by Grand Mercure Shanghai Central, Hotel Management
我々は非常にグランドメルキュール上海セントラルでのご滞在についてのご意見に感謝します。我々は、無線LAN設備、テクニクスを向上します。あなたの経験を共有するためのありがとうございました、と私たちはあなたの次の訪問が前のと同じくらい楽しいことを願っています。
4 out of 5
by A verified traveler

Convenient location and polite staff

Posted Aug 1, 2016
- It is right next to the subway exit no.5 of line 1 - The breakfast buffet offered enough of choices - The staff is very polite and helpful - I prefer a stronger A/C in the room, but it's not unbearable - the wifi connection is great and no problem with google and facebook. - Overall it's a very convenient hotel
Comment from Hotel Management
by Grand Mercure Shanghai Central, Hotel Management
We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Central. It is always a pleasure to receive positive feedback. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
3 out of 5
by A verified traveler from 大阪市

下町のホテル

Posted Jul 24, 2016
虹橋に頼んだつもりがセントラルに予約。変更も出来なかったのもあるが、古いし充電も出来ないところが多かった。次は虹橋に泊まる。
Comment from Hotel Management
by Grand Mercure Shanghai Central, Hotel Management
我々は非常にグランドメルキュール上海セントラルでのご滞在についてのご意見に感謝します。我々は、無線LAN設備、テクニクスを向上します。あなたの経験を共有するためのありがとうございました、と私たちはあなたの次の訪問が前のと同じくらい楽しいことを願っています。