Ratings based on 322 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 25, 2017
Great Facility close to many services like Carrefour and many Korean and Japanese community services. Great swimming pool, okay gym. friendly staff. Not necessarily get food in hotel as you have so much from near if you like to walk
Comment from Hotel Management
Jul 18, 2017 by chester, Hotel Management
Thank you so much for taking the time to comment on our customer satisfaction survey on your recent stay at the Grand Millennium Shanghai HongQiao. Your comments are greatly appreciated and help us to identify areas within the hotel where we need to make improvements to ensure services are maintained at the highest possible levels. I do hope that your overall experience in staying with us was a positive one and if we can be of any assistance to you for future visits please do not hesitate to contact us. May I take the opportunity to thank you for staying with us and we look forward to welcoming you back.
1 out of 5
by A verified traveler

Bait and switch

Posted Jun 24, 2017
Cons: If you reserve a room for 3 people and book the room to include breakfast, the hotel only provides breakfast to one person. The hotel will charge abo
Location: Near Carrefour
If you reserve a room for 3 people and book the room to include breakfast, the hotel only provides breakfast to one person. The hotel will charge about $35 per day per person for breakfast for the additional two guests.
Comment from Hotel Management
Jul 18, 2017 by chezz, Hotel Management
Thank you so much for taking the time to complete our customer satisfaction survey for your recent stay at the Grand Millennium Shanghai Hong Qiao! In reviewing your comments, there were clearly certain areas of service where the hotel underperformed and was unable to deliver the standard of service to which our guests have become accustomed. This is disappointing, and I would like to assure you that the issues you have highlighted are taken very seriously and are being addressed. I do hope that your overall experience in staying with us was a positive one and if I can be of any assistance to you for future visits please do not hesitate to contact me personally. May I take the opportunity to thank you for staying with us and we look forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
Very good stay. I have stayed there many times in the past 8 years.
Comment from Hotel Management
Jun 8, 2017 by Chester, Hotel Management
I do hope that your overall experience in staying with us was a positive one and if I can be of any assistance to you for future visits please do not hesitate to contact me personally. May I take the opportunity to thank you for staying with us and we look forward to welcoming you back.
5 out of 5
by Terry

Posted Apr 20, 2017 on Hotels
great location, good service !
4 out of 5
by Tak Shing

Posted Apr 13, 2017 on Hotels
Comment from Hotel Management
Jun 6, 2017
Thank you so much for taking the time to comment on our hotel services, Your comments are greatly appreciated and help us to identify areas within the hotel where we need to make improvements to ensure services are maintained at the highest possible levels. I do hope that your overall experience in staying with us was a positive one . May I take the opportunity to thank you for staying with us and we look forward to welcoming you back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

A great hotel to stay in HongQiao Area

Posted Mar 27, 2017
Pros: Its spaciousness and the restaurant. Also, it provides Gmail access on the internet.
Cons: Train the front desk people to answer all necessary questions.... Eg : How long is the travelling time by various modes of transport to Pudong airport
Location: Nice spa across the road
We arrived at about midnight from Hong Qiao airport. Our room was clean, spacious and luxurious for the price we pay. It was truly a welcome sight.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 26, 2017 on Hotels
5 out of 5
by Gary

Convenient to Airport (SHA) and Hongqiao Station

Posted Feb 21, 2017 on Hotels
A fantastic place to rest and relax. Well appointed large rooms. Convenient to Shanghai Airport (SHA) and the main intercity train station. Not far to shopping malls, great restaurants, and luxury shopping. The only problem I had was that the previous guest didn't care about the non smoking status of the room and hotel. The room reeked of smoke!!!!!
3 out of 5
by manuel

Posted Jan 14, 2017 on Hotels
Terrible Internet
5 out of 5
by Mike

This traveler left a rating score only Posted Jan 10, 2017 on Hotels