The service quality of check in counter staff is too poor to be acceptable.
Comment from Hotel Management
Jul 8, 2015 by Fiona , Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Shanghai Pudong. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. We’ve brought your comment to the attention of the concerned department. And we will also keep perfect training of our staff.
We appreciate your feedback as this is our best resource for improving guest services. We look forward to welcoming you back to the hotel in the near future.
Marketing Communications Manager