Ratings based on 572 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Singapore

Upsell to refurbished room

Posted Jun 7, 2017
Pros: The breakfast spread is pretty good.
Cons: Don't downplay your old rooms like they are some haunted rooms. They are good enough for business travelers on short stay.
Location: There are plenty of shops and a train station nearby. Just need to take the overhead bridge and you'll be in walking distance to all the shopping.
The staff will always try to upsell you to pay a bit more for the refurbished room, but since I'm staying for business and I don't want my boss to think that I am a pampered brat, I never take up the offer. Sometimes, I'm lucky and get a free upgrade to the refurbished room. The refurbished rooms are indeed nicer and modern, but the old rooms are also not that bad and their furnishings are more traditional. The way the staff described it to me the first time, I thought they were sending me to some dark dungeons with no other occupants and I was cursing my company in my head for sending me to such a shabby hotel. The hotel staff has not done the old rooms justice by upselling in this way.
Comment from Hotel Management
Jun 12, 2017 by Justin, Hotel Management
Dear valued guest: Thank you for choosing Hotel Equatorial Shanghai and your earnest comments regarding your stay. We are deeply appreciated by the defects and suggestions you pointed out for us. These matters have since been brought to the attention of the hotel management. A thorough investigation will be conducted and close supervision and training will be organized accordingly to better staff’s skills of guest’s problem resolving and service awareness towards all other aspects of the hotel service standards. Again, we thank you for the precious comments. Please, feel free to contact us for further suggestion and question for our service and facilities. We sincerely hope to see you again to feel the progress we are making
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2017
Front desk is very helpful. Even though I have arrived a bit earlier, they tried to arrange for the room to be ready for check in ASAP. Location is good.
Comment from Hotel Management
May 31, 2017 by Justin, Hotel Management
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your beautiful comments. Your satisfaction is the best praise and recognition on our works which will certainly encourage our team to continuously contribute their efforts to maximize the guest’s satisfaction in everyway possible. Thank you very much for your time and we look forward to seeing you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent!

Posted May 23, 2017
Excellent location, just across the metro station through the Thai park, comercial street and nice neighbor.... to go walking. Very good sports facilities.... I definetly will be back !
Comment from Hotel Management
May 31, 2017 by Justin, Hotel Management
Thank you for taking time to review Hotel Equatorial Shanghai and your comments is very important for us. Hotel Equatorial Shanghai is strategically located at Jing'An in the heart of downtown Shanghai. It’s known for our warm hospitality and excellent customer service, the imperial hotel offers extensive business, meeting and recreational facilities. Thank you for choosing to stay with us and hope to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from SIN

Nice stroll everyday to passby the Jingan Park

Posted May 23, 2017
Pros: Location.
Location: Jing An temple is just a stone's throw away. Liked the place.
Weather was cooling so no problem walking about one km to the railway statoin.
Comment from Hotel Management
May 31, 2017 by Justin, Hotel Management
Thank you for taking time to review Hotel Equatorial Shanghai and your comments is very important for us. Hotel Equatorial Shanghai is strategically located at Jing'An in the heart of downtown Shanghai. It’s known for our warm hospitality and excellent customer service, the imperial hotel offers extensive business, meeting and recreational facilities. Thank you for choosing to stay with us and hope to your next visit.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Hong Kong

Good Value for money Hotel

Posted May 23, 2017
Pros: The room is very clean and the bed confortable. Good location Good value for money for business trip.
Cons: Negative point : people waiting in front of the hotel at night to ask "special massage" while there is a good spa inside the hotel... the hotel manag
Location: Good location, good restaurants around
I spent 3 night in this hotel and this is a very good value for money in Shanghai. I use to go to Shangri La or Conrad Hotel in China but really expensive in Shanghai. My friends recommended me this hotel and it's perfect for business trip.
Comment from Hotel Management
May 31, 2017 by Justin, Hotel Management
Dear valued guest: Thank you for choosing Hotel Equatorial Shanghai and your earnest comments regarding your stay. We are deeply sorry by the defects and suggestions you pointed out for us. These matters have since been brought to the attention of the hotel management. We sincerely hope to see you again to feel the progress we are making.
5 out of 5
Recommended
for Everyone
by A verified traveler

great place to stay. They care!

Posted May 11, 2017
Again all you need to know is they care. Staff is amazing , great pool
Comment from Hotel Management
May 22, 2017 by Justin, Hotel Management
Dear Guest, I am delighted you had such a pleasant stay. Thank you so very much for taking the time to review The Hotel Equatorial Shanghai on Expedia and share your compliments with other readers. I hope to welcome you back in the near future. Thank you for choosing to stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nanjing, China

Excellent hotel with amazing location

Posted Apr 22, 2017
Pros: Location! Comfort in the room!
Cons: n/a
This might be my new favorite hotel in Shanghai! It is affordable and the location is amazing! The room was so comfortable - everything from the bed to the pillows to the amenities. I upgraded to a Grand room when I arrived but the Equatorial room is also supposed to be amazing - basically the same amenities minus some minor ones. The food in the breakfast buffet was also excellent. The hotel location is probably the best part - right over a walkway and you are at the Jing 'an Temple, shopping, food, etc. I will definitely stay here again!
Comment from Hotel Management
May 10, 2017 by Justin, Hotel Management
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your beautiful comments. Your satisfaction is the best praise and recognition on our works which will certainly encourage our team to continuously contribute their efforts to maximize the guest’s satisfaction in everyway possible. Thank you very much for your time and we look forward to seeing you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, reasonably priced hotel.

Posted Apr 17, 2017
Pros: I stayed here for two weeks and pretty much liked everything; thus, I would gladly come back.
Cons: DO NOT attempt to make toll free phone calls from your room because they will charge you long distance fees.
Location: Well situated, surrounded by stores, restaurants, drug stores, and mini supermarkets.
Overall, very good experience. Clean facilities, huge breakfast, friendly staff, and well located.
Comment from Hotel Management
Apr 21, 2017 by Justin, Hotel Management
Dear Guest, Many thanks for taking the time to review The Hotel Equatorial Shanghai. I am thrilled you had such a pleasant experience and are looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Mar 20, 2017
I grew up in Jingan area. Thus, I know staying at equatorial allows easy access. Walking to Jingan park and subway station only takes 5-10 minutes. I can also walk to 保罗酒家, one of my favorite restaurants easily. Great food options under Reel and 久光。The only complaint I have is the construction. Since they are building a new subway station right there, the air quality is really bad.
Comment from Hotel Management
Mar 21, 2017 by Justin, Hotel Management
Dear Guest, I am delighted you had such a pleasant stay. Thank you so very much for taking the time to review The Hotel Equatorial Shanghai and share your compliments with other readers. I hope to welcome you back in the near future. Thank you for choosing to stay with us.
3 out of 5
by A verified traveler from Washington, DC

Okay location but too expensive for its value

Posted Mar 16, 2017
Location - the property is a short walk to Jing'an temple metro station. The temple itself is the only tourist attraction around, for everything else you'll have to take metro, taxi, etc. it's a short 10min ride though. Club rooms are relatively big with comfortable beds, however wardrobe space is inadequate with odd access (you have to crawl over the bed and nightstand to get to the wardrobe). SPA - you have to pay about $40 USD just to use the facilities, i.e. sauna. WiFi is practically non existing. It's extremelly slow, unreliable, and prompts to reconnect/relogin all the time. So if you don't have other connectivity (i.e. 3G/LTE) and have to rely on hotel's internet service, as we did, I suggest you look somewhere else. Overal, may be a good choice depending on your needs and preferences. But perhaps not great for an international visitor, if you want to be within walking distance to attractions and have to rely on hotel's wifi.
Comment from Hotel Management
Mar 17, 2017 by Justin, Hotel Management
Dear valued guest: Thank you for choosing the Hotel Equatorial Shanghai and your comments. To assist our guests in any way possible is the primary task for every staff member at the Hotel Equatorial Shanghai to complete. To ensure guest satisfaction is our ultimate goal which we strive to achieve guest requirements. Thank you for your time. We look forward to seeing you again soon.