Nice Hotel, But Staff Needs Better Training
Posted May 29, 2016 on Hotels
The hotel was very nice and staff courteous. However, I was very flustered with their assistance, when I said I wanted to print out boarding passes for the next day's flight. They first said to use the business center, but it was closed that day. Then they said to go to the Executive Club floor, but I could not access that floor on the elevator. Then I was told I would need to pay to access the floor. When I said I would not pay, the person checked and said I could use it for free. Then a staffer had to walk with me to the elevators, to allow me to get to the Executive Club floor. The entire process, just to get to the floor took at least 30 minutes.
Comment from Hotel Management
Jun 22, 2016 by JW Marriott CFPark, Hotel Management
Dear distinguished guest,
Thank you for taking your time sharing us your experience staying at JW Marriott Hotel Shanghai Changfeng Park.
I am very sorry to hear your bad experience during your stay. I will sure speak to the department heads concerned and rest assured proper training to be conducted.
Thank you once again for your constructive comments. These will certainly enable us to improve the quality of our services to better meet the needs of our guests.
I hope we will have the opportunity to welcome you back again.