Comment from Hotel Management
Oct 21, 2016 by Ying Wang, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Shanghai Royalton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.
Great that you have enjoyed stay with us overall and that the hotel location. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.