Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from moscow

Hotel ok, bad location

Posted Aug 29, 2015
It was ok, nothing extraordinary! A normal one! My friends had to change the room 3 times! In one room their son got stuck inside the bathroom and the hotel's maintenance men had to break the door! The location is not good, far from the metro.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 5, 2015 on Hotels
Comment from Hotel Management
Jun 23, 2015 by The Management of Novotel, Hotel Management
Write your comment.Dear Valued Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for rating us following your recent stay. It is always a pleasure for us to be at your service and we look forward to having the opportunity of welcoming you back the next time your travel brings you this way. The Management of Novotel Shanghai Atlantis
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

(1)位置好 (2)員工服務態度/處事效率 (3)環境 (4)房間 (5)餐飲/膳食

Posted May 27, 2015
Pros: 地點,環境
Cons: 請看體驗欄。另外,希望提供多些地下鐵路的詳細資料。
有關上述標題: (1)&(3) 距離地下鐵路站只需數分鐘路程 (容易找)。只是晚上附近街道照明較弱(可能與附近道路施工有關),幸好通往酒店其中一段小路為車路,經常有車輛駛入(要小心,因是背向的)及行入出入,所以感覺不太危險及不用摸黑回酒店。(2) &(4)員工態度有禮。因早到達,亦可安排提早入住。房間空調出問題,亦能第一時間安排師傅檢查及解釋,處事效率快捷。應部份網友建議向酒店要求高樓層,提出後亦能代為安排,景觀一流。至於迎賓飲料,酒店方面最好預先準備一份可提供的迎新飲料列表,否則每每聽到的回應是”此飲料並不包括在內”此句說話,另雙方氣氛十分尷尬。其實飲料(水果類)的選擇已不多,加上大家並不祈望什麼烈酒(XO…等)/紅酒/白酒或雞尾酒這類驚喜飲料。只是水果類,何不大方一點,否則,乾脆免除這服務。 總括,這酒店是值得再次入住的。
Comment from Hotel Management
Jun 23, 2015 by 酒店管理层, Hotel Management
尊敬的宾客您好: 请接受来自上海海神诺富特大酒店最真挚的问候! 非常感谢您与我们分享您上次入住我们酒店时的感受。 您在入住期间的感受,是我们为客人提供服务的重要依据。我们发现在您的意见信中关于迎宾饮料不尽满意。我很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。我已将这份邮件抄送给相关部门经理,引起他们的重视并加强员工的相关培训。请放心,我们已采取适当的措施来解决所存在的问题并预防将来再次发生。 在诺富特品牌酒店,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验。因此,您的反馈对提高我们的对客服务水平十分的重要。请您相信,我们将自始至终不遗余力地为您服务。 再次感谢您对上海海神诺富特大酒店的支持! 酒店管理层
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 26, 2015 on Hotels
Comment from Hotel Management
May 26, 2015 by Daisy, Hotel Management
Dear Valued Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for providing us a good rating following your stay with us.It is always a pleasure for us to be at your service and we look forward to having the opportunity of welcoming you back the next time your travel brings you this way. The Management of Novotel Shanghai Atlantis
5 out of 5
Recommended
for Business Travelers
by CHIH-TE

Posted May 11, 2015 on Hotels
Comment from Hotel Management
May 11, 2015 by Daisy, Hotel Management
Dear Valued Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for rating us following your recent stay. It is always a pleasure for us to be at your service and we look forward to having the opportunity of welcoming you back the next time your travel brings you this way. The Management of Novotel Shanghai Atlantis
4 out of 5
Recommended
for Couples
by A verified traveler

Posted May 10, 2015 on Hotels
Comment from Hotel Management
May 11, 2015 by Daisy, Hotel Management
Dear Valued Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you very much for rating us following your recent stay. It is always a pleasure for us to be at your service and we look forward to having the opportunity of welcoming you back the next time your travel brings you this way. The Management of Novotel Shanghai Atlantis
2 out of 5
by A verified traveler

Posted May 7, 2015
Hotel has a bad restaurant. For being Novotel, I expected that they would have a better restaurant.
Comment from Hotel Management
May 11, 2015 by The Management of Novotel Shanghai Atlantis, Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your experience during your recent stay. Please allow me to express my sincerest apologies that your dining experience at our restaurant was less than satisfactory, rest assured that your feedback has been looked into and addressed with the Director of Food and Beverage for immediate follow up. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. The Management of Novotel Shanghai Atlantis
5 out of 5
Recommended
for Business Travelers
by Eddie from Metz (57)

Presque parfait

Posted May 5, 2015 on Hotels
J'ai beaucoup apprécié le confort de la chambre et la formule buffet au petit-déjeuner, ce rapport qualité prix se perd un peu en France. Un petit bémol, l'eau de la douche est restée désespérément froide, heureusement que j'ai fait l'armée.
Comment from Hotel Management
May 11, 2015 by Daisy, Hotel Management
Dear Eddie, Thank you for taking the time to tell us about your experience at the Novotel Shanghai Atlantis. It is great to hear that you enjoyed your stay with us and appreciated the guest room, room value as well as the buffet breakfast. Please allow me to express my sincerest apologies that the water heater in the bathroom was less than satisfactory. Rest assured that your feedback has been looked into and addressed with the Engineering Department for their immediate follow up. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. The Management of Novotel Shanghai Atlantis
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015 on Wotif
We stayed for a total of 10 nights, and thoroughly enjoyed our stay at the hotel. The staff were helpful and the room was clean, comfortable and most importantly - quiet. Good location too, with only a very short journey to downtown PuDong. Would recommend to a friend.
Comment from Hotel Management
Apr 21, 2015 by The Management of Novotel Shanghai Atlantis, Hotel Management
Dear Valued Guest, Warmest greeting from Novotel Shanghai Atlantis! Thank you for choosing to stay with us and how great it is to hear that you enjoyed your stay thoroughly and that you found the room clean and quiet, our team is helpful and the hotel location is good. Once again, thank you for recommending us and we look forward to showing you the same hospitality again in a not too distant future! The Management of Novotel Shanghai Atlantis
5 out of 5
Recommended
for Getaway With Friends
by JORGE from Hermosillo

Servicio Excelente

Posted Apr 14, 2015 on Hotels
Excelente todo, servicio y habitación!
Comment from Hotel Management
Apr 20, 2015 by Daisy, Hotel Management
Dear Jorge, It is our great pleasure to read that you enjoyed your time here with us. We are grateful to learn our staff have extended their warmth hospitality during your stay. We do hope to welcome you back to Novotel Shanghai Atlantis in the near future! The Management of Novotel Shanghai Atlantis