Ratings based on 277 Verified Reviews

4.1 out of 5
78% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, Canada

Posted Oct 15, 2017
Pros: An amazing view and great buffet.
Hotel staff was very friendly and accommodating. We required a wheelchair and one in great shape was quickly delivered.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

Nice View, nice staff, good room.

Posted Aug 31, 2017
Pros: The room, the staff. the view from the room
Location: Metro station, some traditinal chinesse restaourants.
Nice View from the rooms to the city, Really nice staff and near of one station of the metro
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Nice hotel in a quieter area

Posted Aug 29, 2017
We spent one night in a lower rating hotel around the corner, before checking out and moving to the Novotel. The staff were wonderful. I particularly liked the phone that they gave us to use during our stay. The bakery in the lobby was great for breakfast or a snack. Would definately stay there again
4 out of 5
by A verified traveler

Good for a night or two

Posted Jul 14, 2017 on Hotels
We like this hotel, have been before and may return. But, it does have some problems. The building quality is a bit poor, the rooms rather small, and the air con quite weak. The staff also need some training on getting things right, though they were better than at some other hotels in China. Overall, a good option in central Shanghai that is near a subway station.
4 out of 5
by A verified traveler

Comfortable and Cozy Hotel with terrific view

Posted Jun 11, 2017 on Hotels
A pleasant stay with a cosy room located at high floor facing the Pudong Financial centre and part of the river. Breakfast has quite a wide range of varieties and selections. A relatively convenient location just about 7 mins walk to the underground subway station. Able to walk to the Oriental Pearl TV tower in approximately 30 mins.
5 out of 5
by Robert

Posted Jun 5, 2017 on Hotels
Overall great hotel with lots of immentities. Fairly close to metro line. Staff very friendly and good english speakers. Definitely would consider lodging there on future trips to Shanghai
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location

Posted May 30, 2017
The staff there were very friendly and caring, with a very good spread of breakfast. The Premier floor lounge staff was very attentive as well and he view was great.
5 out of 5
by Garfield

Great Hotel

Posted May 20, 2017 on Hotels
Great staff
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 11, 2017 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 2, 2017 on Hotels