Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
67% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from Los Angeles, CA

Very Rude Night Front Desk Staff

Posted Jul 10, 2016
The reason I am rating this Oakwood a 1-star is because of the night front desk staff. She was extremely rude~I have never encountered a hotel staff this rude and I travel a lot for work and pleasure! For almost $250/night hotel, I wasn't expecting this terrible service. We got to the hotel late at night (almost midnight) to check in after a long flight. We're a family of 4 (2 kids of 11 and 16 years old). It is our first time in Shanghai so we had a few questions about the area but she said she doesn't speak English (and did not even try to help answer any of our concerns). We also had a flight to Beijing early morning, and we had to leave the hotel at 5 am. This same rude front desk staff was so upset because we had to wake her up to ask for help with a taxi to the airport. I will not stay here again~very disappointing for we stayed at other Oakwood in different Asian countries and the service was so much better than this one in Shanghai.
2 out of 5
by A verified traveler from HK

很臭

Posted May 24, 2016
房內空調與環境很臭,開窗也無用,房費也不便宜,住飯店本該是舒服開心的事,但這間住來超級痛苦,整個很不舒服,好像去受罪的
5 out of 5
by A verified traveler

快適なホテル

Posted May 6, 2016
ショッピングモール、駅ともに近く、快適に過ごせる。また、ダウンタウンにもアクセスが容易。 また上海に来た際は利用したいホテル。
4 out of 5
by A verified traveler

Posted Apr 23, 2016
Not bad, but a bit far (10-12 min walk) from MTR station
3 out of 5
by wai man

This traveler left a rating score only Posted Apr 23, 2016 on Hotels
5 out of 5
by taekeun from Seoul Korea

Biz trip to SHO

Posted Mar 23, 2016 on Hotels
상하이 전시회 참가로 출장. 전철이 주변에있어 전시회장까지 이동이 편리하고 좋았고, 주변에 난징루 쇼핑센터와 중산 공원이있어 좋았음. 객실이 청결하고 넓어서 좋음.
5 out of 5
by yuhong

This traveler left a rating score only Posted Mar 22, 2016 on Hotels
4 out of 5
by Yen ling from 台灣

令人愉快的住宿經驗

Posted Mar 17, 2016 on Hotels
飯店人員服務待度良好,有耐心接受詢問,但一樓服務人員經常不在,有事時還是要回五樓大廳請服務人員協助,一房三室非常適合好友同遊,有共同空間也可以有私人休息的臥房,酒店旁有我格廣場想購買食物或東西也很方便,房內的整潔有些沒有做好,備品置放的地方有灰層,客廳地上有一點點前房客的食物屑殘留,但整體是令人愉快的住宿經驗
1 out of 5
by A verified traveler

Not so great.

Posted Dec 25, 2015 on Hotels
Room was ok sized. Hotel is in desperate need for an update (don't let the pictures fool you). The ventilation is very poor in the room. Hotel location is not convenient. Overall do not stay if you don't have to.
4 out of 5
by A verified traveler

Posted Nov 17, 2015
acoustic insulation is not good enough between bedrooms