Room for Improvement
Posted Jan 25, 2016
The front desk staff and the check-in experience was incredibly underwhelming. The front desk staff needs a little more customer service training. I believe that as both a non-Asian and non-European; I was being microaggressed by the front desk staff. There is NO lunch buffet at the Park Hyatt Shanghai and there lunch menu is incredibly overpriced and so not worth it. If you want to experience a lunch buffet, go across the street to the Grand Hyatt. The electronics in the room where waaaay too complicated to use. There should be some type of instruction guide on how to turn on and off the lights and blinds in your room. It should not be that complicated to turn on and off the lights and to open and close the blinds in one's room. I had lunch in the hotel restaurant at 6:30 AM in the morning (January 2016) and it was completely freezing like an ice box. Since the restaurant is 3 stories high, it takes a while for the heat to warm up the place. Well, someone should be smart enough to turn on the heat an hour or 90m before opening so that the restaurant is warm enough to receive guests. I have stayed at the Grand Hyatt at the Jian Mao Tower across the street, and I had a much better experience than the Park Hyatt. I was attracted to the Park Hyatt because of the building that it is in.
Note to Park Hyatt Management: There is much, much room for improvement at this property. You all are not there yet, by a long stretch.