Posted Aug 30, 2016 on Hotels
This hotel is gorgeous. I was lucky enough to stay when the sky was clear so the views were great (thanks G20). The bathtub was the main selling point for me. It was very relaxing. Turndown service!! They arrived seconds after we mentioned wanting ice &water. It added a special touch. The main reason I can't give 5 stars is the concierge service. The front desk staff were friendly and spoke English, but the concierge desk was not as skilled. I asked them what my options were to get to the airport. I got a one word reply: "taxi". There was no mention of the metro or even instruction. I know it's small, but it was weird. I got the feeling I was inconveniencing them by asking or that they couldn't/didn't want to hold a conversation in English...much unlike the Front Desk staff. Also, after I checked out I left my luggage with bell service for a bit. The next day during my travels, I realized my neck pillows were missing. When I called the hotel to see if they'd been found, I was transferred twice and put on hold for a while. Finally, they took my phone number and promised to call back. To this day, I haven't gotten a return call or email. I've considered the $40 pillows a loss. The hotel is gorgeous...so you will get what you pay for, but communicating in English will be a big challenge (I wouldn't think twice about a language barrier in Shanghai hotel if this hotel didn't highlight that they're bilingual). Oh, and if you lose something...don't expect to get it back.