Reality and virtual don't match!
Posted Mar 19, 2013 on Hotels
Looks great in the pictures and description, that's why I booked.
However, finding it was difficult for the taxi driver due to the one way streets. There is a long driveway and stairs which you may be negotiating by yourself with luggage, as no one came to help.
During check in, a man came to stand by my bags, so I assumed he was the porter, nope, he walked away and I had to carry by bags to my room as well. The advertisement says city or garden view, unless you happen to get the room with no window. Yes, it looks like a window, but it's mirrored and locked shut so I couldn't even tell if it was day or night.
I pointed this out to the staff and was informed that they were booked and I should ask for a room transfer the following day.
I transferred to another hotel.
Comment from Hotel Management
Oct 19, 2013 by Kevin, Hotel Management
Thank you for your stay in our hotel. We are terribly sorry for inconvenience we brought you . Now we are improving our service . From October , a new bar in the open air of the beautiful garden will be set up. we are looking forward to your coming next time.