Indoor pool

Reviews of Pullman Shanghai Jing An

4.5 out of 5
Pullman Shanghai Jing An
330 Meiyuan Road, Jingan District, Shanghai, Shanghai

Reviews

8.4

Very Good

Rating 10 - Excellent. 391 out of 1000 reviews" "
Rating 8 - Good. 441 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jackie

We did not get a chance to use it on Mar 7 because the booked date was wrong. It should be Feb 7 instead of Mar 7. We tried to talk with hotel manager on Feb. 7 for change or get some credits,it was rejected,The hotel asked us talk to Expedia but we can not reach it in china. We have to pay full price for the Feb 7. Before Mar. 7,we go there to negociate again,hotel still refuses to give us credit. Since we paid for March 7 via Expedia, hotel got the payment,it should be give customer some credit or refund if there is a date issue especially there is a full month gap,
Stayed 1 night in Mar 2024
Response from Nancy Kuang, Hotel guest experience manager on Mar 14, 2024
Dear Jackie,Thank you for taking the time to provide us with your feedback. We are sorry to learn that you were unable to stay with us on March 7th due to a booking date error. We sincerely apologize for any inconvenience this may have caused you.At our hotel, we strive to deliver exceptional service and a memorable stay for each and every guest. Unfortunately, we are unable to compensate you for your credit this time, but we hope to make up for your next stay with services such as room upgrade and complimentary breakfast, and we hope that you will contact us in advance the next time you have the opportunity to book a hotel.To prevent similar issues in the future, we have implemented improvements to our booking system and enhanced our team's training to ensure greater accuracy and attention to detail when handling reservations.We truly hope that you will consider staying with us again and allow us the opportunity to exceed your expectations. If you have any questions or require further assistance, please do not hesitate to contact us.Thank you once again for your valuable feedback. We look forward to the possibility of welcoming you back for a superior experience. Best regards,

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Nancy Kuang, Hotel guest experience manager on Jan 16, 2024
We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nancy Kuang, Hotel guest experience manager on Jan 16, 2024
Dear Kenneth,We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Yee Wah Winnie

Stayed 3 nights in Sep 2023

8/10 Good

DIDIER

Liked: Cleanliness, staff & service
Good but need to improve restaurant
Stayed 7 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room and pool and bkfst is good
it good go that.. recommend a high much
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
nice all is right
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Pullman 2018 5stars, Pullman 2023 3 stars
The pool was closed. They did not have it open or available during the stay. They refused to let us use it and they did not tell us when we checked in that the pool was not open. Also, the breakfast was average at best. Two years ago I stayed here and it was the best place in Shanghai but today half of it was closed: no pancakes, no bread pudding, coffee was not hot, and the milk was watered down. No room servie was available, During these times, they shoud hire a lifeguard so guests can swim and have their normal menu for lunch. We would have extended and stayed 1-2 more days but the quality of stay and food was not the way it used to be. On their menu , they said they had no "steamed rice" or "spaghetti" , common foods and items they had before 2019. Even when requested, they ignored me when I asked for basic things. the only good thing was they gave me a toothbrush, but they should have offered a refund upon check in becaus the pool was closed, just suggest they get a foreign worker there, to have some basic standards.
Stayed 1 night in Jan 2023

10/10 Excellent

Meishen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常棒的酒店,服务一级棒,入住当天直接帮我把行李推上楼,退房的时候也帮忙拿行李,可以免费寄存行李,地理位置很好,就在上海站对面,周围吃的也很多。
Response from 酒店宾客体验经理 on Jan 12, 2023
尊敬的客人,感谢您此次入住上海静安铂尔曼酒店,并给予用心的评价,非常高兴能为您带来美好的回忆,在铂尔曼,为每一位宾客提供温馨舒适的入住环境,创造愉悦舒心的绝佳入住体验,以优质的服务为您带来宾至如归的入住体验是我们每一个铂尔曼人铭记于心并努力践行的宗旨。期待您的再次光临,并祝您生活愉快!

10/10 Excellent

Meishen

8/10 Good

Rizwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Parras

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit. And there will be more!
Second time starting at this hotel. Would come back here again without question. Recommended. Upgraded this time without even asking!! Service from the staff is great. Breakfast lovely. N
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Pool was ok , Breakfast was great. This pullman has a better breakfast than the Pullman South Shanghai one, just more choices and food tasted fresh. Walking distance from train station and 7-11 is right next door if you need to buy something.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Located close to metro. Great food close to the hotel. Good breakfast included.
Stayed 1 night in Jan 2020
Response from Somnus on Apr 20, 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. We are delighted to read that you had a nice stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we look forward to welcoming you again at Pullman Shanghai Jing An! Our world is your playground! Yours sincerely, Somnus Guest Experience manager

6/10 Okay

Ming Hooi

Traveled with family
Disliked: Staff & service, property conditions & facilities
Can’t Believe it is Accor....
Service level is far below expectations when check in. Luckily the lady do the cleaning has try her best to accommodate for all the services. Smoking smell when we walk in to the room despite we requested non smoking room. Construction activities during the time which very disturbing.
Stayed 5 nights in Dec 2019
Response from Somnus on Apr 20, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Somnus Guest Experience Manager

2/10 Terrible

LianHwa

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Somnus on Apr 21, 2020
Dear LianHwa, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Somnus Guest Experience Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Tap water running level in bath room is too low.
Stayed 2 nights in Dec 2019
Response from Somnus on Apr 20, 2020
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. We are delighted to read that you had a nice stay at our hotel. I have shared your comments about our service professionalism with all heads of departments and our Chief Engineering have ensured that will improve the length of the tube. Thank you for your kind feedback, and we look forward to welcoming you again at Pullman Shanghai Jing An! Our world is your playground! Yours sincerely, Yours sincerely, Somnus Guest Experience Manager

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
i like the location and very near metro.station. kids stay for free but bed was too small.its only good for 2 people
Stayed 3 nights in Dec 2019
Response from Somnus on Apr 21, 2020
Dear Guest, Warm greeting from Pullman Shanghai Jing An Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Somnus Guest Experience Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

PGC, Chicago

Business traveler
Liked: Cleanliness, staff & service
Overall, the property was better than I expected based on a number of reviews I read. Room (I was in a king room on the 22nd floor) was a good size, and bed was very comfortable. There was street construction outside, but the noise was not terrible at night (and, in any event, if was certainly beyond the control of the hotel).
Stayed 7 nights in Dec 2019

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Cheng Joo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very happy with my stay especially I was served by Kris at the restaurant who is very pleasant and caring toward my guest and I. Hotel room is comfortable and location is very convenient.
Stayed 2 nights in Nov 2019

8/10 Good

Joanne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
It was amazing! Love the location. Walking distance to Shanghai Railway Station, it's so convenient if you plan a day trip to Suzhou or other cities. MRT just next door less than 1min walk. Plenty of convenient stores & restaurants nearby.
Stayed 3 nights in Oct 2019

8/10 Good

joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located near the Shanghai High Speed Rail station. Only a 5 min walk to the station
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was beautiful, from the lobby, right down to the bed. The staff were very helpful and we enjoyed every moment of our stay here.
Stayed 1 night in Oct 2019

8/10 Good

Winnie

Business traveler
Liked: Cleanliness, staff & service
This property is a bit dated but kept in a reasonable condition. It’s worthwhile to stay on the executive level with more space and access to the club amenities. Overall staff are friendly and try to be helpful. The downside of this hotel is its location, not convenient for any foreign visitor, it’s not easy to walk around the property, and with no easy assess to shops. This area of old Shanghai train station has been continuously undergoing road and subway renovations for many years without any sign of completion, which is uncommon in China. Noice from the construction can be heard throughout the night.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property looks very old or poorly maintained. Room was large but no window in bedroom and then very large window in bathroom. Bedroom was very dark. No hot water for shower in morning. Sink I. Bathroom didn’t drain. Carpets were extremely dirty.
Stayed 1 night in Oct 2019

10/10 Excellent

nichaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Kam Sheung Kammy

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
服务没之前好!停车另外收费,早餐也没那么多选择了,而且现在不提供牙刷和一些应用品。。。。。。。。。。。。。。。。。。。。。
Stayed 1 night in Aug 2019

10/10 Excellent

Thomas, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in process, staff spoke good english. Overall hassle free and pretty good experience
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Service was bad
Stayed 6 nights in Jul 2019

10/10 Excellent

Boon Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Great hotel and value for money
Stayed 2 nights in Jul 2019

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities, room comfort
Room not clean
Everything was good except cleanliness in the room. I had to kill a bug with blood on the bathroom floor. And there were ex-guest hair on the vanity top.
Stayed 3 nights in Jul 2019

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xhina stay
Nice food and nice room.
Stayed 1 night in Jun 2019

10/10 Excellent

Douglas, San Diego, CA

Traveled with partner
Liked: Amenities, property conditions & facilities
Our room was very clean, comfortable, and well kept. Breakfast was excellent. The hotel location was great being close to the Shanghai Railway station, and the subway system. Many restaurants were located near the hotel.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near train station and metro. Good breakfast, Helpful staff. Good sized rooms and great shower. C.O. Bigelow toiletries are very nice.
Stayed 1 night in Jul 2019

8/10 Good

JT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Staff were friendly. Overall happy with stay
Stayed 3 nights in Jun 2019

8/10 Good

xingchun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

6/10 Okay

LINDA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019

8/10 Good

Parras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Works for a 1-night stay
Nice enough hotel. Pillows far too soft for my liking despite having expressed preferences on the Accor Hotels app prior to arrival. Convenient location just outside Exit 5 at SH Railway Station. Decent sized rooms, reasonable enough price for SH city center. Did the job nicely!
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Junel, Yokohama

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stone throw from both Shanghai Train Station and Metro Station. Friendly staff that helps you get taxis when needed. Hotel is clean and modern and spacious for the price. Will be back again!
Stayed 5 nights in May 2019