Ratings based on 339 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Spacious rooms and central location

Posted Jan 14, 2017
Nice centrally located hotel close to "everything". Hotel is a bit dated but otherwise clean and very big rooms
Comment from Hotel Management
Jan 17, 2017 by The Management Team, Hotel Management
Thanks for choosing our property as your preferred accommodation and taking the time to provide us with your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 27, 2016
Pros: The staffs are the best.
Location: Yuyuan Garden and the old market is just 5 min walk away from the hotel. The subway is like 1-2 min. away, just across the street.
Nice staffs made my stay comfortable and pleasant.
Comment from Hotel Management
Jan 11, 2017 by The Hotel Management, Hotel Management
Thank you for sharing your experience and the wonderful compliment – in the hospitality industry, nothing is more motivating to hear our guest enjoyed their experience with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice room on a high floor with great view

Posted Dec 25, 2016
Pros: Location.
Cons: I took the breakfast plan.The food should be warm when its suppose to be warm. Had a few sausages under the warmer but its not even warm .
Location: Yu garden.
Great Experience in this hotel. Staff are very friendly and they speak English. Helpful with directions and also good tips from the staff regarding places to visit.
Comment from Hotel Management
Dec 28, 2016 by The Hotel Management, Hotel Management
Thank you for sharing your experience with us, we value our guest's feedback as the most efficient way to improve and better ourselves and your experience will not be taken lightly especially regarding our food quality you had mentioned. We will take immediate corrective actions to enhance our service. Also thank you for sharing wonderful compliments about the staff of the hotel, I personally couldn't ask for a better and more rewarding compliment.
5 out of 5
Recommended
for Everyone
by A verified traveler from Daegu, Korea

Best location, Best room condition, Good view

Posted Dec 22, 2016
Pros: Everthing is great, specially night sight, eventhough the oriental pear tower is not seem.
Cons: No.
Location: Subway station is just near by. Yuyean is also just near by. So you can visity there several time. I did.
Highly recommended. Every thing is great. If you choose this hotel, you may have good time in Shanghai.
Comment from Hotel Management
Dec 25, 2016 by The Hotel Management , Hotel Management
Thank you for sharing your experience and for wonderful compliments about our hotel, I personally couldn't ask for a better and more rewarding compliment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel next to MTR

Posted Dec 18, 2016
Pros: Good lounge access and amenities.
Location: Not much nearby but right next to MTR so things were easily accessible.
Overall nice experience especially if you have lounge access.
Comment from Hotel Management
Dec 21, 2016 by The Hotel Management, Hotel Management
Thank you for sharing your experience with us, we value our guest's feedback as the most efficient way to improve and better ourselves and your experience will not be taken lightly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice Hotel, close to many amenities..

Posted Dec 16, 2016
Pros: Location.
Cons: In room coffee machine
Location: Yu Garden, the Huang Po River.
Very nice and convenient hotel, easy access to tourist attraction, shopping and food. The location is very accessible by road to the Pudong district. The hotel room is clean and staff able to communicate in English. staff are helpful.
Comment from Hotel Management
Dec 20, 2016 by The Hotel Management, Hotel Management
Thank you for sharing your comments regarding out in room coffee machine. We had shared your feedback to the related department and immediate action is put in place. If you have any additional comments, please feel free to contract us. Also, thank you for sharing your experience and for wonderful compliments about the location and the staff of the hotel. We are looking forward to your stay with us in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Great!

Posted Dec 8, 2016
Great location, beautiful hotel, and friendly employees.
Comment from Hotel Management
Dec 12, 2016 by Hotel Management, Hotel Management
Thank you for sharing your experience and for wonderful compliments about our hotel location and our staff, I personally couldn't ask for a better and more rewarding compliment.
5 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Posted Nov 22, 2016
Hotel staff is friendly and helpful. Location of hotel is excellent close proximity to the Bund.
Comment from Hotel Management
Nov 28, 2016 by The Management Team, Hotel Management
Thank you for sharing your experience and for wonderful compliments about the hotel location and the hotel staff, I personally couldn't ask for a better and more rewarding compliment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2016
Pros: location, value for money
Location: yu garden, good to shopping,
excellent location, good deal to take up the club room with breakfast
Comment from Hotel Management
Nov 23, 2016 by Steve Hsu, Director of Rooms, Hotel Management
Thank you for sharing your experience and for wonderful compliments about location and breakfasst at our Club Lounge, I personally couldn't ask for a better and more rewarding compliment.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, United States of America

Best Marriott Experience

Posted Nov 19, 2016
I could not have asked for a better experience staying at Renaissance Shanghai Yu Garden Hotel! It's as city-central as you can get, being minutes away from the Yu Garden and right across the street from the Yu Garden subway stop; there's a great (Eastern and Western) breakfast assortment everyday (yes, they have XLB's amongst other yummy things); the rooms are super clean and updated... and the SERVICE! On our first night, we encountered a misunderstanding with our breakfast situation caused by Expedia and Steve, the Director of Rooms personally responded within 24 hours and corrected another company's error just to ensure that the rest of the stay would be pleasant for us. The Club Lounge was definitely the highlight of the stay (17th floor parnoramic view, daily afternoon tea, nightly happy hour & dessert)! The awesome staff there is especially accommodating and literally will try to help you with every request like planning your personalized Shanghai shopping itinerary or helping you buy a "meituan" (Chinese version of Groupon) because you don't have a Chinese bank account. Most importantly, my hard-to-please "old Shanghainese" parents were beyond satisfied with their 2-week stay there. And that makes me, a loyal Starwood girl, extremely happy about the Mariott merger!
Comment from Hotel Management
Nov 22, 2016 by Andy Wong, General Manager, Hotel Management
Thank you for sharing your experience and for wonderful compliments about our Director of Rooms. I will make sure he is well informed about your compliment and I am glad that he was able to have a positive impact on your stay. We personally couldn't ask for a better and more rewarding compliment.