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Reviews of Renaissance Shanghai Caohejing Hotel

5 out of 5
Renaissance Shanghai Caohejing Hotel
397 Tianlin Road, Caohejing Hi-Tech Park, Shanghai, Shanghai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 121 out of 177 reviews" "
Rating 8 - Good. 47 out of 177 reviews" "
Rating 6 - Okay. 4 out of 177 reviews" "
Rating 4 - Poor. 4 out of 177 reviews" "
Rating 2 - Terrible. 1 out of 177 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

zhenxing

Liked: Cleanliness, staff & service, property conditions & facilities
Very good buffet and all the stuff are friendly.
Stayed 2 nights in Feb 2024
Response from Renaissance Shanghai Caohejing Hotel on Feb 20, 2024
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

Yue, Mount Waverley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2023
Response from Anson on Jan 18, 2024
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

Yuyan

Rooms are Good for the price. But swimming pool is not fun. Has to wear a cap.
Stayed 8 nights in Sep 2023
Response from Anson on Oct 9, 2023
Dear Valued Guest, Greetings from Renaissance Shanghai Caohejing Hotel!We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel location, excellent service and facilities. We do look forward to welcoming you to our hotel again.

10/10 Excellent

NAMMIN

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was good and excellent experiences
Stayed 4 nights in Aug 2023
Response from anson on Aug 23, 2023
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

Haibing, Fremont

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location in a high tech business park.
Stayed 2 nights in Jul 2023
Response from anson on Aug 23, 2023
尊敬的客人感谢您对酒店的评价，酒店位于漕河泾开发区内，毗邻地铁9号线及12号线，方便商务人士的出行。很高兴您对酒店的服务体验感到满意，我们期待为您提供更多令人难忘的住宿体验。

10/10 Excellent

Haibing, Fremont

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Business park location.
Stayed 2 nights in Jul 2023
Response from Anson on Jul 24, 2023
Dear Valued Guest, Greetings from Renaissance Shanghai Caohejing Hotel!We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel location, excellent service and facilities. We do look forward to welcoming you to our hotel again.

10/10 Excellent

WOOSEUNG

Stayed 2 nights in Apr 2023
Response from Anson on May 10, 2023
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

Paul

Stayed 3 nights in Apr 2023

10/10 Excellent

Jingwen D

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good, clean, no fuss
The service is getting better and better each time I stayed in the last 12 months. Great job.
Stayed 1 night in Jul 2021
Response from Renaissance Shanghai Caohejing Hotel on Aug 13, 2021
Dear Valued Guest, Greetings from Renaissance Shanghai Caohejing Hotel! We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel location, excellent service and facilities. We do look forward to welcoming you to our hotel again.

10/10 Excellent

Genaro II

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staycation hotel during CNY
Excellent custoner service, modern and comfortable rooms, controlled temp indoor pool and clean changing room; perfect for kids, delicious variety of food from restos and free breakast. My family super enjoyed our stay here more, best among the other 2 hotels we checked in later.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and safe. Modern interior design and echo friendly.
Stayed 1 night in Jan 2020
Response from Anita Sun on Jan 20, 2020
Dear Valued Guest, Greetings from Renaissance Shanghai Caohejing Hotel! We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel excellent service and facilities. We do look forward to welcoming you to our hotel again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Anita Sun on Dec 27, 2019
Dear Valued Guest, Warm greetings from Renaissance Shanghai Caohejing Hotel! Thank you for sharing this nice feedback, we look forward to serving you again in the near future!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Albeit truly a business hotel in a business section of Shanghai. Great rooms and friendly staff. Literally the best breakfast buffet I have ever had. This buffet beats the Mandalay Bay in Vegas and even the Waldorf in Shanghai as well several others I’ve been to.
Stayed 1 night in Nov 2019
Response from Anita Sun on Dec 4, 2019
Dear Valued Guest, Warm greetings from Renaissance Shanghai Caohejing Hotel! It is a pleasure to read that you had an enjoyable experience. Thank you for sharing this nice feedback, we look forward to serving you again in the near future!

10/10 Excellent

hamed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Anita Sun on Nov 25, 2019
Dear Valued Guest, Greetings from Renaissance Shanghai Caohejing Hotel! We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel location, excellent service and facilities. We do look forward to welcoming you to our hotel again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay
Staff was overly friendly and helpful from every aspect of the stay. Room was clean and very comfortable.
Stayed 2 nights in Nov 2019
Response from Anita Sun on Nov 11, 2019
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

Jianping

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent stay
Overall, the hotel is excellent.
Stayed 3 nights in Sep 2019
Response from Anita Sun on Sep 16, 2019
Dear Valued Guest, Greetings from Renaissance Shanghai Caohejing Hotel! We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel location, excellent service and facilities. We do look forward to welcoming you to our hotel again.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no much choices around the area. It takes aroynd 25 mins to Hong Qiao Airport will not gave any traffic jam. If your work is around Hing Qiao area then it's a good choice.
Stayed 2 nights in Aug 2019
Response from Anita Sun on Aug 12, 2019
Thank you for your feedback and hope you had a nice stay. Hotel is located in Caohejing Hi- Tech Park with 2 subways (line 9 & line 12) nearby and you can use the subways to get to the down town which only takes 30 minutes and 3 stops to get to Xujiahui. Look forward to welcoming you back and to providing you with another memorable stay.

10/10 Excellent

Siu Jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Anita Sun on Aug 12, 2019
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

4/10 Poor

MOHIT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stained towels, limited vegetarian
Hotel staff is fine but hardly anyone speaks english. The rooms and the hotel in general is getting tad old with furnishings run down and needs improvement. Rooms are bit small. When i checked in they didn't even had a courtesy to send some to my room with my bag to direct me to the room and other amenities and information. The food is fine but the options for vegetarians are very very less. In the entire buffet dinner range the only thing vegetarian was salad and pasta. others had either seafood or eggs. Towels provided to me had stain and the air conditioning was poor, which was switching off the cooling again and again. I only received a patient hearing and an apology. Wish i could get my refund. I dot think it deserves a 5 star rating and leave alone a Marriott group tag. Didn't expect such experience from this hotel chain.
Stayed 2 nights in Jul 2019
Response from Anita Sun on Jul 9, 2019
Thank you for staying here with us at Renaissance Shanghai Caohejing Hotel and taking your personal time to leave us quite a valuable comment about your stay here. All the problems you mentioned have been delivered to related departments for further training and follow up. We deeply value your relationship with the Renaissance Shanghai Caohejing Hotel and are committed to providing you with the highest level of service simply because our customers deserve the very best. We sincerely welcome you back for a better and qualified stay in the future. If we can be of any assistance, please don’t hesitate to contact us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Anita Sun on Jul 8, 2019
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

HUNG PHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and comfortable. Service at Renaissance is always very good.
Stayed 3 nights in Jun 2019
Response from Anita Sun on Jul 8, 2019
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

SIU, Canada

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and modern hotel with very high ceiling. Room is quite clean with lot of accessories. Some hotel staff speaks good English, but some staff cannot. Hotel lobby looks very grand and pleasing. Bathroom in room also quite clean and well maintained. This hotel is not close to too many facilities and restaurants. It is quite a distance to walk to the closest subway station (more than 10 mins). This hotel is about RMB40 by taxi to Hongqiao Airport when there is no traffic jam. Overall, I still recommend this hotel.
Stayed 1 night in Apr 2019
Response from Anita Sun on May 5, 2019
Dear Valued Guest, Greetings from Renaissance Shanghai Caohejing Hotel! We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel location, excellent service and facilities. We do look forward to welcoming you to our hotel again.

10/10 Excellent

JONG HEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty nice hotel, kind staff
Overall it was good. Friendly staff, well cleaned room. Kind staff of restaurant. Reasonable price of buffet dinner. All things great except nothing around the hotel; but taxi was convenient for my family, not much bothered from it.
Stayed 2 nights in Jan 2019
Response from Anita Sun on Feb 1, 2019
Dear Valued Guest, Greetings from Renaissance Shanghai Caohejing Hotel! We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel location, excellent service and facilities. We do look forward to welcoming you to our hotel again.

10/10 Excellent

Teng Hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel with clean room
Check-in was smooth. Room was clean and bright. WIFI was free, accessible throughout the hotel, including the lift, but speed can be improved. There was not a lot of shopping around the hotel, but a train station is within a 10 min walking distance. It will be great if free shuttle service can be provided to fetch guests to the hotel.
Stayed 10 nights in Jan 2019
Response from Anita Sun on Feb 3, 2019
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Director of Production
I love staying at the Renaissance Caohejing Hotel. The staff is always friendly, the facility extremely clean and there is a copious amount of delicious food to chose for breakfast.
Stayed 4 nights in Dec 2018
Response from Anita Sun on Dec 28, 2018
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

6/10 Okay

Pat

Liked: Cleanliness, property conditions & facilities, room comfort
I was there on Business and had a weekend layover and decided to take a tour. The Concierge staff did not speak English well and we had some miscommunications regarding my tour. However, when I expressed my displeasure and frustration with the hotel manager he apologetic and quick to "make it right".
Stayed 4 nights in Sep 2018

10/10 Excellent

Yi-chun

Clean and neat; service is good. Breakfast not so impressive but acceptable
Stayed 1 night in Sep 2018
Response from Anita Sun on Sep 10, 2018
Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Very Quiet, 5-minute walking distance from subway, Great for business
Stayed 1 night in Jun 2018
Response from Anita Sun on Jun 20, 2018
Greetings from Renaissance Shanghai Caohejing Hotel! We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel location, excellent service and facilities. We do look forward to welcoming you to our hotel again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in the area in Shanghai!
Fantastic location and stay. This has now become my goto hotel in the area
Response from Anita Sun on Apr 10, 2018
Dear Valued Guest, Greetings from Renaissance Shanghai Caohejing Hotel! We are most delighted to hear that you have enjoyed your time with us and you are satisfied with the hotel location, excellent service and facilities. We do look forward to welcoming you to our hotel again.

8/10 Good

Jeanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018
Response from Anita Sun on Apr 11, 2018
Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not much near by but the hotel itself was quite good. The breakfast had a good variety and was tasty with western ad asian options. There are two metro stations nearby but still a 10 minute walk to each. The hotel is off the main street but you can see the logo on the building easily. At the time of our stay the road near the hotel is closed off for construction so there was a slight re-routing for our taxi. However, the hotel itself was great and we enjoyed our stay very much.
Stayed 2 nights in Jan 2018
Response from Anita Sun on Feb 5, 2018
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at Renaissance Shanghai Caohejing Hotel. We are most delighted to have you back again and hope our executive level service will always meet your needs. We look forward to seeing you back at the Renaissance Caohejing.

8/10 Good

WAI LING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for the primised welcome fruit plate.
Stayed 3 nights in Dec 2017
Dear Valued Guest, Warm greetings from Renaissance Shanghai Caohejing Hotel! It is a pleasure to read that you had an enjoyable experience. Thank you for sharing this nice feedback, we look forward to serving you again in the near future!

10/10 Excellent

fernanda alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
1. Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

8/10 Good

Beth, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt supported
Very spacious rooms, very efficient and supportive staff. One staff member, Jimmy, went out of his way to be of service.
Stayed 2 nights in Oct 2017
Response from Anita Sun on Oct 23, 2017
3. Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at Renaissance Shanghai Caohejing Hotel. We are most delighted to have you back again and hope our executive level service will always meet your needs. We look forward to seeing you back at the Renaissance Caohejing.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business trip. Good selection and variety of breakfast buffet food.
Stayed 3 nights in Jul 2017
Response from Anita Sun on Jul 31, 2017
Thank you very much for taking the time to share your feedback regarding your recent stay here at the Renaissance Shanghai Caohejing Hotel. We are most delighted to hear that you are satisfied with your stay at our hotel. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We are looking forward to your next visit to Renaissance Caohejing.

10/10 Excellent

Hsueh Chien Tony Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Dear Valued Guest, Thank you very much for taking the time to share your feedback regarding your recent stay here at Renaissance Shanghai Caohejing Hotel. We are most delighted to have you back again and hope our executive level service will always meet your needs. We look forward to seeing you back at the Renaissance Caohejing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm greetings from Renaissance Shanghai Caohejing Hotel! It is a pleasure to read that you had an enjoyable experience. Thank you for sharing this nice feedback, we look forward to serving you again

8/10 Good

Kiu Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed 2 nights in this hotel. After check out, I received an email from hotel. Hotel informed me that I seems left my own hair dryer in the room but mistakenly took the hotel hair dryer and would like me to double confirm it. As my luggage is not big and always keep my hair short, I never bring my own hair dryer for business trip and only use hotel hair dryer. This was a special experience in this trip

10/10 Excellent

Eddie, Grand Rapids, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanghai - Tech District
Great Place. Good location. .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean, modern hotel. Very convinient if you are working in the industrial park, or having meetings around Hongqiao area of Shanghai. Lots of restaurants, extensive room service and really nice breakfast buffet. Good place for sure! I'll definitely stay here again!

10/10 Excellent

MoYeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MoYeon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tiong Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MoYeon, Seoul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renaissance Hotel in ShangHai was good
Comfortable and calm

8/10 Good

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Business Trip to Shanghai
The hotel facilities were great, both clean and modern. Location is within a business park, so you will need to take a taxi to shopping or restaurants. In-house restaurants have good selection variety (Western and Asian), but the food taste is not that great by Western standards, and they are all very expensive for what you get. The staff was helpful and friendly, with good English skills. Beds were a bit too firm by Western standards.

10/10 Excellent

MRP, BS AS, ARG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel for business
It was a nice experience. the hotel is located 40 min from center of Shanghai, 30 min from French zone. For business is very well located due to is near both airports.

10/10 Excellent

Cheng, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first visit to Shanghai
Overall impression of this hotel was good, in particular that staff were attentive and cheerful. Good value for money, albeit metro connection to and from hotel was not a friendly ride. Only 5 min walk from metro line 12, with very convenient connection to various attractions.