Ratings based on 838 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Los Angeles

Elegant hotel and clean facitliy, close to metro

Posted Sep 27, 2016
Pros: clean hotel and room are nice.
Cons: Rates are a bit high for the location
Location: not many thing to do near by, however it is close to the Airport and to station No. 2
Was a good stay overall, Pricey but worth the stay. Was close to Metro Station 2, the Area a little industrial and not a match to such five star hotel. Howeve, once you are in the hotel you are in a good stand. Buffet breakfast was good and many choices. Facility is very clean and rooms are elegant .
Comment from Hotel Management
Sep 28, 2016 by frank, Hotel Management
Dear guest :Thank you for staying with us ,we are looking forword you will back again!
4 out of 5
by A verified traveler from 東京

基本的には満足

Posted Sep 27, 2016
Pros: 清潔でした。
Cons: シャワーのお湯になる時間がかかるのと水圧。
Location: ホテル近辺うろうろするところはないです。
室内の清潔感あり、気持ちよく寛げ快適でした。1点気になるのがシャワーです。お湯になる時間が結構かかるのと水圧(ありがちですが)
3 out of 5
by A verified traveler from Charlotte NC

2 hours waiting at the airport

Posted Sep 23, 2016
If you don't mind to wait 2 hrs before you are pickup from the airport, this might be a good place to stay.
Comment from Hotel Management
Sep 28, 2016 by Frank , Hotel Management
Dear guests: Thank you for choosing Royal International Hotel, from the airport to the hotel shuttle bus is a point in time, I hope you can understand this, and we will continue to do service work and look forward to your visit again!
4 out of 5
by A verified traveler from Taipei, Taiwan

BE CAREFUL WITH THE FREE SHUTTLE

Posted Sep 19, 2016
Pros: Pillows! New type of thin ones... perfect for me. Bed and bedding were very nice.
Cons: Shuttle issue
Location: There is a nice little foot massage place (always good to do after a long flight) about two blocks down from the hotel an on the right.
Very typical nice, clean, "fancy" hotel in China. Biggest issue is the hotel shuttle. If you don't speak Chinese, it might be very difficult for you to know where to go to be picked up. They don't have a counter any more at the airport. Since I do speak Chinese, it wasn't so bad, BUT... once I called to ask how to get the shuttle, they told me I would have to wait TWO HOURS. Not very professional...
Comment from Hotel Management
Sep 20, 2016 by Ace-Guest Service Manager, Hotel Management
Dear Guest:Thank you so much for your valuable comments!We are truly sorry for the inconvenience that was caused by our shuttle service,and we will take coressponding measures to improve that.And hope we can give you a better experience for your next stay.Wish you all the best!
4 out of 5
by A verified traveler

Posted Sep 12, 2016
従業員は普通ですが、その他は非常に良いホテルです。廊下に果物が有りました。次回はクラブラウンジのあるフロアを予約したいです。朝食も美味しいです。周囲はマンション街なので、観光的なものを期待は出来ないです。私にとっては、それが良かったのですが。
5 out of 5
by A verified traveler

Nice hotel close to airport

Posted Aug 30, 2016
Quiet and comfortable, little bit expensive breakfast
Comment from Hotel Management
Sep 1, 2016 by Ace-Guest Service Manager, Hotel Management
Dear Guest:Thanks a lot for your valuable comments!We are looking forwar to see you next time soon!
5 out of 5
by A verified traveler from korea

very good

Posted Aug 26, 2016
Pros: black first
Cons: no
Location: disneyland
very good , kindly, gooooooooooooooooooooooooood~~~
Comment from Hotel Management
Sep 1, 2016 by Ace-Guest Service Manager, Hotel Management
Dear Dave:Thank you very much for your comments!We are looking forward to see you next time soon!
5 out of 5
by A verified traveler from California

Nice Experience

Posted Aug 24, 2016
Pros: Everything
Location: Not sure, didn't get chance to go outside to browse around. But the near by neighborhood looks good.
Very morden, clean, and spacious rooms. Good food in the restaurants, friendly staff and great services. I only stayed there for less than 12 hours. Wish to go back there again. I loved this hotel!
Comment from Hotel Management
Aug 25, 2016 by Ace-Guest Service Manager, Hotel Management
Dear Guest:Thank you very much for your valuable comments,we are looking forward to see you next time soon!
4 out of 5
by A verified traveler from The Woodlands TX

Acceptable hotel with great rooms

Posted Aug 23, 2016
Pros: The rooms are very well appointed
Cons: Exterior is terrible, It looks old. Lobby is also outdated
Location: The location is very bad. Nothing close. Long way to Shanghai downtown
This hotel is suposed to be close to the airport, but it is about 20 minutes away. Very mimited shuttle service to the airport, and none from the airport to the hotel. Great rooms and very good concierge. Helped me with a shipping problem.
Comment from Hotel Management
Aug 26, 2016 by Ace-Guest Service Manager, Hotel Management
Dear Philip:Thank you very much for your valuable comments!Actually we have both pick-up and drop-off service from hotel to Pudong Airport,all of our guests need to do is to book one day in advance.We are looking forward to see you next time soon!
4 out of 5
by A verified traveler from UK

Nice hotel 20mins from PVG airport

Posted Aug 19, 2016
Good for an overnight transit as near to airport but 45min plus into city if you're staying longer
Comment from Hotel Management
Aug 21, 2016 by Ace-Guest Service Manager, Hotel Management
Dear Guest:Thank you very much for you valuable comments!We are looking forward to see you next time soon!