Ratings based on 2,108 Verified Reviews

4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Pleasant hotel near to main attractions

Posted Jun 17, 2017
We had a pleasant stay, and the location of the hotel is great and near to the Bund. Free snack provided in the room which is a plus point.
Comment from Hotel Management
Jun 19, 2017 by Niels Taal, Operations Manager, Hotel Management
Dear Hanh, Warm greetings from the entire team here at SSAW Boutique Hotel Shanghai Bund. We would like to thank you for sharing your comments with us and the travel community. It is great to read that you have enjoyed our central location and the free drinks and snacks in the room. We sincerely hope to welcome you here again soon. Best regards, Niels Taal, Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Derby. UK

Very pretty hotel inside, wifi does not work.

Posted Jun 9, 2017
Pros: Decor, cleanliness, staff
Cons: Wifi, outer appearance
Location: Located well for yuyuan garden and subway
On the outside of the hotel it does not look appealing. I was very pleasantly surprised when I entered the lobby and was welcomed by the kind staff. Very well presented decor and very large rooms. Restaurant is excellent as is the terrace. Wifi simply did not work.
Comment from Hotel Management
Jun 10, 2017 by Niels Taal, Operations Manager, Hotel Management
Dear Joe, We truly appreciate your time and efforts sharing your feedback with us and the travel community. It has been our pleasure having you here recently at SSAW Boutique Hotel Shanghai Bund. Your kind remarks regarding our friendly staff, beautiful outdoor terrace and our large rooms will most definitely be shared with our team. We are sorry to read that you experienced difficulties with the WiFi and we would like to inform all readers that many international websites are blocked in Mainland China by the government. This means that, without VPN software, you cannot access Google, Gmail, Facebook, Youtube and other websites. Since last week, we give cards to our Guests upon check-in with useful information, including this. All Guests may use WiFi for free in all guest rooms and public areas. We sincerely hope to welcome you here again and we once again would like to thank you for your comments. Best regards, Niels Taal, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 2, 2017
Just amazing. I'm very picky when it comes to cleanliness and comfort, and this hotel met all my expectations.
Comment from Hotel Management
Jun 5, 2017 by Niels Taal, Operations Manager, Hotel Management
Dear Guest, We are really pleased to read your comments regarding your most recent stay at SSAW Boutique Hotel Shanghai Bund. We surely share your kind remarks with our team to show everyone your satisfaction. We now look forward welcoming you here again soon. Best regards, Niels Taal, Operations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 26, 2017
Great location and very clean room enjoyed our stay
Comment from Hotel Management
May 28, 2017 by SSAW, Hotel Management
Dear valued Guest, Thank you very much for sharing your experience with us. We are glad reading your positive comments regarding our central location in Shanghai and that you liked the room you stayed in. We now look forward welcoming you here again very soon on one of your return trips to Shanghai. Best regards, Niels Taal
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Awesome location!

Posted May 24, 2017
Cons: Better cleaning in the room. Brighter hallways.
Location: YuYuan garden, Nanjing pedestrian street, The Bund, Yu yuan market
The hotel is very well located, near the Bund, the YuYuan market and garden and walking distance to Nanjing Pedestrian road. The lobby of the hotel is a little dark and the hallway to the rooms is very dark too. Could use more light. We were upgraded to a nice room. The room was across the service room and laundry room. It was therefore quite noisy. We found the room really comfortable but was quite dusty. All in all, a great stay.
Comment from Hotel Management
May 25, 2017 by SSAW, Hotel Management
Dear Pico, Thank you very much for sharing your feedback with us regarding your most recent stay at SSAW Boutique Hotel Shanghai Bund. We are satisfied to read your positive comments about our central location in town and enjoyed your comfortable and upgraded room. Please be certain that we share your important and constructive feedback with all relevant departments in order to improve the cleanliness. We now look forward welcoming you here again soon. Best regards, Niels Taal, Operations Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location and good value

Posted May 21, 2017
Arrived to a non smoking room which had clearly been smoked in. Room changed without problem apart from the new room being a bit grubby. Very dusty cups , shelving and spoons. This was also rectified. Free minibar was helpful as tap water was brownish, so could not use. However, apart from this there are two real positives of note. The location is superb, many top places to visit are within walking distance. The pricing of this hotel is such that the odd issue can be forgiven especially because any issues were rectified and all staff were very helpful and polite. So I would recommend as I can forgive a dusty cup.
Comment from Hotel Management
May 23, 2017 by Niels Taal, Operations Manager, Hotel Management
Dear Chris, Warm greetings from SSAW Boutique Hotel Shanghai Bund. Thank you very much for taking your valued time to share your experience with us. We are glad to read that you have enjoyed our very central location and our helpful team of associates. We are however sorry to read that your comments regarding the smoking smell and dusty cups. Please note that from March 1st 2017, all our hotel rooms and public areas are strictly non-smoking. Please be certain that I have shared your comments with our Housekeeping in order to improve this important aspect. It is good to read that our team changed you to another room without any hassle and we sincerely hope that you will give us another chance in the future. Best regards, Niels Taal, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Auburn, AL

Love, love, love this hotel!

Posted May 20, 2017
Clean, modern, lovely rooftop breakfast bar, ample buffet, great location!
Comment from Hotel Management
May 23, 2017 by Niels Taal, Operations Manager, Hotel Management
Dear Marie, In name of the entire team here at SSAW Boutique Hotel Shanghai Bund, I would like to thank you for sharing your experiences with us. Your comments regarding our clean and modern hotel, central location and lovely rooftop breakfast area are truly appreciated. We now look forward welcoming you here again very soon on one of your return trips to Shanghai. Best regards, Niels Taal, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to the Bund

Posted May 2, 2017
Pros: Clean, art deco, lots of space in the rooms.
Cons: Air conditioning did not appear to work in the room we had, ended up changing rooms to stay cooler.
Location: This location is excellent. Close to the Bund, Yu Gardens, shopping & many excellent restaurants
Enjoyed the Narada very much, the hotel is also close to the metro, and shopping. Many good restaurants in this area also.
Comment from Hotel Management
May 4, 2017 by Niels Taal, Operations Manager, Hotel Management
Dear valued Guest, In name of the entire team here at SSAW Boutique Hotel Shanghai Bund, I would like to thank you for sharing your experiences with us. We appreciate both your positive and constructive feedback and we apologize you had to change rooms during your stay. We still hope to welcome you here again on one of your upcoming trips to Shanghai. Best regards, Niels Taal, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice Small Hotel

Posted May 2, 2017
Pros: I like the wooden flooring, classy furnishing
Location: Close to the train station and just walking distance to Yu Yuan Garden, the Bund, and wholesale shopping centre. Highly recommended
Very quaint and classy small hotel with nice rooms of big hotels. Room is big and nicely decorated. Clean. Good breakfast both western and Chinese.
Comment from Hotel Management
May 4, 2017 by Niels Taal, Operations Manager, Hotel Management
Dear Edmund, Thank you very much for choosing SSAW Boutique Hotel Shanghai Bund recently. It has been our pleasure having you here and reading your positive remarks. We are glad to understand that you have enjoyed various aspects of our hotel, such as our breakfast selection, nicely decorated rooms and central location in the very heart of Shanghai. We hope to welcome you here again if you wish to explore this city again. Best regards, Niels Taal, Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 24, 2017
Great location, cleanliness, staff, condition of room and public facilities. Overall great experience.
Comment from Hotel Management
Apr 25, 2017 by Niels Taal, Operations Manager, Hotel Management
Dear valued Guest, Thank you very much for choosing SSAW Boutique Hotel Shanghai Bund recently. It has been our pleasure having you here and we are truly delighted reading your positive remarks. Thank you for sharing these with us and we appreciate your time and efforts. We now look forward welcoming you back again in the near future. Best regards, Niels Taal, Operations Manager