Ratings based on 807 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Modern hotel close to museums and shopping

Posted May 20, 2017
Pros: Modern, comfortable and well located for sightseeing.
Family suite was ideal for us with great master suite plus a half bath and living room area. Staff brought in a single bed for our daughter. Deluxe Western and Asian breakfast offered every morning. Nice bar in the lobby with lots of comfortable seating. Metro station at People's Park a block away, as is Nanjing Rd. shopping and the Shanghai Museum. Would definitely stay here again.
2 out of 5
by A verified traveler from Tokyo

Not so clean. Puddle in room, hairs under sheets

Posted May 13, 2017
Expected the hotel to be cleaner but found a strange puddle in the carpet which house keeping just threw a towel over. Stray hairs under the sheets and the lobby was under construction so we had to go through the cafe entrance. Expected more from a so called five star hotel.
Comment from Hotel Management
May 17, 2017 by Becky Cao Hotel Manager Marriott Hotel City Centre, Hotel Management
Dear Mr.Calvin, Thank you for staying with us and sharing a review. I understand that your stay was not all you hoped it would be. Thank you again for sharing your comments. We are committed to providing exceptional guest experiences.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel!

Posted May 8, 2017
Clean and lovely place to stay. The spa, gym and locker rooms are beautiful and well kept!
Comment from Hotel Management
May 9, 2017 by Becky Cao Hotel Manager Marriott Hotel City Centre, Hotel Management
I am glad you enjoyed your stay with us and that the facilities and services met your expectations. We appreciate the time you spent to share your experience with us. Happy exploring!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Location and location

Posted May 2, 2017
I walked to the Bund, shopping mall and to the subway. Everything is nearby.
Comment from Hotel Management
May 9, 2017 by Becky Cao Hotel Manager Marriott Hotel City Centre, Hotel Management
Thank you for staying with us and for taking the time to post a review. I was very pleased to read that you were impressed by our location
4 out of 5
Recommended
for Everyone
by A verified traveler

Location of the hotel is good.

Posted Apr 25, 2017
Walking distance to Nanjing Road is at most 10mins. Service of the hotel staff were good.
Comment from Hotel Management
May 9, 2017 by Becky Cao Hotel Manager Marriott Hotel City Centre, Hotel Management
Thank you for preferring our hotel when travelling to Shanghai. We are very pleased that you enjoy our services and location. Thank you for your loyalty and we look forward to serving you again upon your next trip to the city.
3 out of 5
by A verified traveler from San Francisco

Mediocre hotel, good location. Wouldn't stay again

Posted Apr 19, 2017
Pros: Location
Cons: Get more elevators!
I was expecting to like this hotel based on the reviews and the pictures I saw, but was pretty disappointed with it and wouldn't stay there again. The lobby is nice enough, but that's about it. We booked an executive suite to get more room and access to the executive club lounge, which was really not worth it. The executive lounge is one of the worst I've seen at any Marriot. It's run down and in need of a serious make-over. The food and beverage offerings are also limited and poor. The worst thing about the hotel is that the elevators take FOREVER. Even more annoying is if you have a room on floors 4-22 you have to switch elevators in order to access the executive club lounge, which is on the 37th floor. So, you wait forever to get an elevator on floor 22 to go down to the lobby and then have to switch to a separate elevator bank and wait forever again to get onto another set of elevators to get to the lounge. So inconvenient and inefficient. Whoever planned out this hotel did a poor job. When you're paying extra for a room in order to get access to the club lounge it's inconsiderate to make those patrons go through the time and hassle of waiting for 2 different sets of very slow elevators. As for the breakfast buffet -- while the selection is rather extensive with many cuisines represented, the food quality itself is low and just doesn't taste good. Even though breakfast was included with our room we ended up skipping it 2 out of the 4 days we were there.
Comment from Hotel Management
May 9, 2017 by Becky Cao Hotel Manager Marriott Hotel City Centre, Hotel Management
Thank you for preferring our hotel when travelling to Shanghai. We are very pleased that you enjoy our services and location. Thank you for your loyalty and we look forward to serving you again upon your next trip to the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2017
Pros: everything
Cons: Nothing
Location: In the middle of everything.
Very nice & clean. Located in the middle of town.
Comment from Hotel Management
May 9, 2017 by Becky Cao Hotel Manager Marriott Hotel City Centre, Hotel Management
Thank you for staying with us and sharing your experience on social media. We were pleased to note that your stay was an enjoyable and comfortable one and we look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good service

Posted Apr 13, 2017
Enjoyed it the service was very good and it is convenient
Comment from Hotel Management
May 9, 2017 by Becky Cao Hotel Manager Marriott Hotel City Centre, Hotel Management
Thank you for staying with us and sharing your experience on social media. We were pleased to note that your stay was an enjoyable and comfortable one and we look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant stay

Posted Apr 13, 2017
Iocatiom is good. Staff is friendly and helpful. Near to train station and walking street
Comment from Hotel Management
May 9, 2017 by Becky Cao Hotel Manager Marriott Hotel City Centre, Hotel Management
Thank you for staying with us and sharing your experience on social media. We were pleased to note that your stay was an enjoyable and comfortable one and we look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Asean

very convenient to metro line and near the bund

Posted Apr 4, 2017
Pros: The ambience and the cleanness in the hotel. Hotel staff service very friendly and helpful
Cons: There is nothing that I can think of.
Location: Near Nanjing East where the shopping area is. The Bund main tourist attraction, People's Square and quite central of the Metro Line.
The hotel is marvellous and the staff are helpful and well manner. Room is spacious and comfy. We have a fantastic stay during our holiday in Shanghai. Very convenient walking distance to Nanjing East and The Bund. Across the hotel is Great World City can go through underpass to People's Square. Worth recommend to others.
Comment from Hotel Management
May 9, 2017 by Becky Cao Hotel Manager Marriott Hotel City Centre, Hotel Management
Thank you for staying with us and sharing your experience on social media. We were pleased to note that your stay was an enjoyable and comfortable one and we look forward to welcoming you back again soon.