Ratings based on 208 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London, ON

Nice hotel in the city centre.

Posted Jan 6, 2017
Great location next to Nanjing road. Nice lobby friendly reception. The room was lovely, quiet, clean and a glass wall between bathroom and bedroom area so they feel more spacious, the bed is comfortable. We had a skyline king room facing east with the great view. I highly recommend this hotel and am looking forward to our return.
Comment from Hotel Management
Jan 16, 2017 by Shanghai Marriott Hotel City Centre , Hotel Management
Dear Fuller, Thank you for posting fantastic comments and photos with regards to your stay experience. Our Skyline Rooms or Family Suites which are very attractively priced, especially over the summer months, and provide great additional features to make your stay even more enjoyable. We look forward to welcoming you back again soon! Kind regards, Frank Sanders General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from SG

Excellent hotel near Nanjing E Pedestrian Street

Posted Jan 3, 2017
The overal experience was superb! Upon my arrival, I was greeted by a very friendly staff who processed my request for early check-in. During my stay, the staff were friendly and attentive.
Comment from Hotel Management
Jan 16, 2017 by Shanghai Marriott Hotel City Centre , Hotel Management
Dear Justmine, Thank you for your flattering feedback and choosing to stay with us for your trip to Shanghai. For a next visit I can also highly recommend the popular all-you-can-enjoy dim sum lunch in our Man Ho Chinese Restaurant on the 4th floor. We hope to welcome you back soon for another enjoyable stay at Shanghai Marriott Hotel City Centre. Kind regards, Frank Sanders General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from from HK

Friendly staff, great location.

Posted Dec 26, 2016
Pros: friendly staff who speak English fluently, great amenities , loved the bathtub. Perfect location Cons: only men sized bathrobe was provided with no consideration to fitting to most Asian ladies. Flush button didn't work well
Comment from Hotel Management
Jan 4, 2017 by Shanghai Marriott Hotel City Centre , Hotel Management
Dear Not bad at all, Thank you for staying with us and for taking the time to post a review. I was pleased to see that overall you had an enjoyable stay with us. However, it is also clear that there are still opportunities for us to instill a higher level of hospitality.Your candied comments on food quality of room service have been share with Director of Rooms who will lead with his team for further improvement. Once again, thank you for your constructive feedback. Kind regards, Frankd Sanders General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

A treat for the girls

Posted Dec 21, 2016
Pros: Central and close to attraction sites and a short walk to the metro station (Line 1, 2 and 8)
Cons: Tour desk with english speaking tours . Be more generous with soap & shampoo please.
Location: Shopping , restaurants, shanghai museums, wax museums , people's park , Yu Yuan garden
A wonderful stay at Mariott City Centre for Winter experience in Shanghai. We came here for a short winter vacation in Shanghai .The hotel is a good base for major tourists attractions. Check in was quick . Staffs was very helpful and can understand english. We stayed in the premium room with 2 double beds.The bed was comfortable and the amenities provided includes mini bar, safety box, long bath and shower , hair dryer and iron.Buffet breakfast costs around 178 Yuan (a bit pricy) but comes with wide selection of menu.Room service selection was good too except for the price.
Comment from Hotel Management
Jan 4, 2017 by Shanghai Marriott Hotel City Centre , Hotel Management
Dear lydia, Thank you for taking the time to write about your experience at our hotel. I am delighted that we were able to impress you with our breakfast buffet. Our Executive Chef Dennis is keeping a very close eye on the quality and variety of the breakfast buffet and ensures that we cater to the various nationalities that stay in our hotel. Thank you for staying with us and we look forward to seeing you again soon. Kind regards, Frankd Sanders General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from CC

Great location and excellent staff

Posted Dec 18, 2016
This hotel is righ smack in the middle of many conveniences- food, entertainment, park, metro, etc.
Comment from Hotel Management
Jan 3, 2017 by Shanghai Marriott Hotel City Centre, Hotel Management
Dear yeo, Thank you for staying with us and for taking the time to post a review. I was delighted to note that you thoroughly enjoyed your stay with us. We look forward to seeing you again when your travels take you to Shanghai. Kind regards, Frankd Sanders General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Close to everything

Posted Dec 11, 2016
Pros: Design and space
Cons: Add another 30 floors
Location: Wow, what a good choice we made. Walking distance to the iconic sites, restaurants and shops.
Modern, huge, clean and well managed building with panoramic views of Pudong andPuxi The staff at Reception were excellent. Concierge services exceeded expectations
Comment from Hotel Management
Jan 3, 2017 by Shanghai Marriott Hotel City Centre, Hotel Management
Dear kenny, Thank you for your most wonderful review and we were delighted to read that your stay with a complete success. We look forward to welcoming you back again upon your next trip to Shanghai. Kind regards, Frankd Sanders General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

Best location

Posted Dec 6, 2016
The hotel location is the Best - close to subway station and shopping malls. Right at the hotel door, there are 2 coffee cafe for you to choose for morning coffee. The hotel also offer the best WI-FI connection.
Comment from Hotel Management
Jan 3, 2017 by Shanghai Marriott Hotel City Centre, Hotel Management
Dear P.A. Thank you for selecting our hotel and for a leaving a comment. I was pleased to note that we were able impress you with our WiFi. We have made significant upgrades in this area in the beginning of the year which has improved both speed and stability greatly. Thank you for preferring our hotel and we look forward to welcoming you back. Kind regards, Frankd Sanders General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington dc

Great location, great staff

Posted Nov 22, 2016
Beautiful rooms with views of Shanghai skyline. Great breakfast, with mix of Chinese and western offerings. Concierge was super helpful and friendly. Great location, walking distance to Nanjing road, people's square, metro, etc.
Comment from Hotel Management
Nov 25, 2016 by Shanghai Marriott Hotel City Centre, Hotel Management
Dear KB, Thank you for taking the time to provide us with a 5-star review. Higher floors provide indeed the best views over the skyline of Shanghai which is especially breathtaking at night. We look forward to being of service again upon your next trip to Shanghai. Kind regards, Frankd Sanders General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from toronto

very well appointed location

Posted Nov 19, 2016
Pros: interiors
Cons: generally all good
Location: museum, shopping, variety of restaurants
convient public tranport walking distance to famous nanjing road and a very pleasant walk along east nanjing road to the bung very good well trained staff. helpful excellent working environment for holding business meetings
Comment from Hotel Management
Nov 27, 2016 by Shanghai Marriott Hotel City Centre, Hotel Management
Dear tr, Thank you for staying with us and for taking the time to post a review. We are delighted to note that we have become your preferred hotel for your travels to the People’s Square Area of Shanghai thanks to our solid delivery on the essentials. We look forward to welcoming you back soon. Kind regards, Frank Sanders General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 12, 2016
Pros: Good night sleep
Cons: TV,
Excellent location, quiet rooms, great Japanese restaurant.