Toilet was broken. I asked twice before they finally fixed. They are not familiar with their customer's faces and asked me to show my room key before entering the hotel. The are out of umbrella for raining days. Their taxi stand arrangement is horrible.
Comment from Hotel Management
Jan 15, 2016 by PR Manager, Hotel Management
Greeting from Shanghai Marriott Hotel Hongqiao! Thank you for taking the time to review our hotel. We appreciate your valuable feedback. We would like to apologize for the unsatisfactory stay you experienced. The issues you mentioned are indeed areas we need to improve on and we are in fact in the process of making those improvements. We do hope you will stay with us again so that we may showcase these new improvements to you.