The stay was a disaster. It took us 40mn to check in, the rooms had a terrible smoke smell even in the non-smoking floor, front office never pick up the phone and the food was disgusting and very expensive. Eventually we shorten the trip. Will never go again.
Comment from Hotel Management
Jan 2, 2016 by Lydia, Hotel Management
Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental.
We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction.
Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service.
Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of.
Once again, thank you for your feedback, which we value greatly.
Guest Experience Manager