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Reviews of Hotel Shanghai Sheshan Oriental - Handwritten Collection

4.5 out of 5
Hotel Shanghai Sheshan Oriental - Handwritten Collection
3388 Sichen Road, Sijing, Shanghai, Shanghai

Reviews

8.2

Very Good

Rating 10 - Excellent. 48 out of 132 reviews" "
Rating 8 - Good. 53 out of 132 reviews" "
Rating 6 - Okay. 20 out of 132 reviews" "
Rating 4 - Poor. 7 out of 132 reviews" "
Rating 2 - Terrible. 4 out of 132 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay two nights for half marathon
The food is good, especially the Japanese restaurant.
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short getaway
Aged hotel but clean and comfortable, with deco fitting the theme. Overall nice stay. Though slightly pricey restaurants, all with excellent quality food. Service is good with friendly and very helpful staff. We stayed 3D2N, had an upgraded room and enjoyed the facilities. Great place near the metro line 9 for short getaway or staycation. Kids will enjoy outdoor pool with real sand for beach feel.
Stayed 2 nights in Sep 2022

10/10 Excellent

Rosane

Stayed 7 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large and had a great balcony overlooking the pools. Pools were great but the hotel ran out of towels at the pool and the lady didn’t offer to find more for guests. Both the Japanese restaurant and all day dining had well prepared food which we all enjoyed.
Stayed 1 night in Jul 2021

4/10 Poor

KELLY-ANN DOWNS

Traveled with family
Disliked: Staff & service
Only worth it on a sunny day !
Was asked by security to provide our health code but chinese guests werent!! The check-in queues were awful and they didnt have the sense to use check-out staff who werent busy, the tv channels were half of what was advertised with no english channels whatsoever, no wine glasses and having the router on the floor with lots of wires is really tacky. No staff and towels in the morning for the pool and the breakfast buffet was badly staffed, guests acted like theyve never eaten at a buffet before ! If it werent for the outdoor pool and slide its not somewhere id rush to again.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
We stayed for a night in the middle of peak season.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
开心亲子时光
饭店最吸引的是它的泳池与沙滩，水深约1.2所以儿子是可以踩得的，饭店泳池设施让小孩念念不忘，一直说有机会还有来游泳玩沙 饭店有点年代，所以感觉有点老旧但服务是非常好的，我们入住刚好是入住高峰期，但柜台人员还是很细心的讲解各项须知。 我很满意这次的住宿
Stayed 1 night in Aug 2020

8/10 Good

Amy, Shanghai

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Not bad. The hotel is designed with east-south style but it really long time already.
Stayed 1 night in Jul 2020

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SAN to SHESHAN
Stayed 1 night in Oct 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Very good for children and close to Shanghai center.
Stayed 3 nights in Oct 2019

8/10 Good

Warren

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was very nice the issue I had the staff did not speak much English for a International hotel and they didn't seem to understand my Chinese.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Staycation
Hotel is nice, but getting old now. Room did not have the wow factor you expect for a 5 star stay. Room was overpriced. Food was average considering the price. Can’t fault the service though. There is really nothing around the hotel, you need transport to get anywhere.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
This was a fantastic hotel for our family. It would be even better in the summer, because of the unique outdoor pool, but it was also a nice oasis away from the city during the winter time. Our family enjoyed the indoor pool, and the room was very comfortable and well furnished. The staff was ready to give advice about things to do in the local area. Even though there are no restaurants or shops in the area directly around the hotel, the hotel has many things to do and enough good food options if you don't want to go out.
Stayed 3 nights in Jan 2018

6/10 Okay

Gregory

Liked: Cleanliness, room comfort
Disliked: Staff & service
Sofitel not up to the Sofitel Brand
This hotel isn't up to Sofitel standards by look or the Sofitel culture. You will find it very difficult to communicate if you don't speak any of the Chinese languages.
Stayed 1 night in Jan 2018

8/10 Good

HAOYU

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel for family and conference, hard to get taxi.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveler

Not a perfect room
Good - arranged a swimming pool site room...but it’s cold season Bad - uncomfortable smell all over when staying in the room
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
i still smell smoke in non smoking room so I asked to change the room. The second room is better but there are several stains on the carpet. I checked in anyway because it was late in the night. The service was good because when I mentioned this issue to a nice lady she arranged to change the room immediately. The hotel is big and not many people there. I really appreciate the pool which I can have my own lane when I swim. The room services guy was patient to me too. Overall, I enjoyed my stay and would recommend to others.
Stayed 2 nights in Aug 2017

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay-cation at Sofitel Sheshan
We took our teen daughters for a quick stay-cation during Dragonboat holiday. While the pools are definitely aimed at small children and the clientele is primarily families with very young children, it was still an enjoyable, relaxing break from city life. It was very easy to have the concierge arrange a local cab for us to visit Sheshan National Park, an area with an interesting observatory, basilica and family-friendly pathway through a bamboo forest.
Stayed 3 nights in May 2017

8/10 Good

elaine, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Shanghai staycation for kids!
This was a nice staycation for Shanghai, it is only about 30-45min away from the city center yet can feel like a real getaway. The pool and overall facilities are very kid friendly.
Stayed 1 night in May 2017

8/10 Good

Scott

Liked: Property conditions & facilities, room comfort
Too far from everything

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad stay
The stay was far from my expectations, this Sofitel is not at the standing of a 5 stars Hotel. We stay one night there and had many issues : the room is not soundproofed, you can hear all the people in the corridor, the check in was not friendly, we had no information about the stay : breakfast time, check out time. During the stay, people from the hotel entered the room without knocking and opened the door directly to repair a light, this is incredible ! The room service refused to provide us champagne glasses and ask us additional deposit by cash on top of the one given during check in. Of course, duty manager phone was never available. During breakfast, no water available, we requested a glass to the waiters and nobody could understand our request in Chinese and English. I will not recommend this hotel.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort

10/10 Excellent

Arnaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tamara, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day weekend staycation getaway with 4 year old
We live in the center of Shanghai and I wanted to get away. The Sofitel is located within Shanghai municipality but outside the city. Clear blue skies greeted us. Lots of kid related activities from a kids pool and even the larger pool is only about 3 1/2 feet deep at its most and is made out to be like a large lagoon including beach front. Large kids water slide is at one end. Options to rent small kids row boats or inflatable rafts or other inflatables. There are also two kids play rooms, one with a soft play structure with slides and ball pit; the other with a few arcade type games. There was make your own ice cream bars in the lobby for 50 RMB. Over a week later and my daughter is still talking about the hotel; she wants to go live there.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. We had two days at Sofitel and enjoyed every minute. The staff was extremely helpful and went out of their way to help us. The facilities in the hotel are very nice and the atmosphere is very relaxing.
Response from Lydia on Mar 26, 2016
Dear Guest, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Lydia Shen Guest Experience Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good experience
Very bad stay. Terrible smoke smell in the whole non smoking floor, 40mn for check in, and really bad food. will not return...
Response from Lydia on Jan 9, 2016
Dear Guest, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Lydia Shen Guest Experience Manager

2/10 Terrible

Christophe, Shanghai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
The stay was a disaster. It took us 40mn to check in, the rooms had a terrible smoke smell even in the non-smoking floor, front office never pick up the phone and the food was disgusting and very expensive. Eventually we shorten the trip. Will never go again.
Response from Lydia on Jan 2, 2016
Dear Guest, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that all the points you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Please do accept our sincerest apologies for the inconvenience caused. During your next stay, I will ensure that we do our utmost to provide you with more personalized service. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Lydia Shen Guest Experience Manager

8/10 Good

Weixiang, Toronto

Liked: Cleanliness, staff & service, room comfort
Good Choice
The Hotel was nice, but not very well maintained, the lobby was luxury, breakfast was good. The hall way was confused, and not very easy to find our room.
Dear Guest, Thank you very much for taking the time to share with us the feedback about your recent stay at Sofitel Shanghai Sheshan Oriental. We read with concern that your experience was rather a disappointment. I have shared your feedback with our concerned department heads, and you can rest assured that the point you raised have been carefully noted. More professional training and relevant care will be developed, for we would like to improve our service and quality to ensure guests satisfaction. Whilst I realize there's nothing we can do to change the past, it is very important to us to restore your trust and confidence. I sincerely hope you would give us the opportunity to welcome you back and better serve you in a more typical and usual high standards that we are proud of. Once again, thank you for your feedback, which we value greatly. Sincerely, Lydia Shen Guest Experience Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
club lounge special treatment on my bday
Lydia in club lounge management went out of her waY to make sure our celebratory birthday starvation was very memorable. Staff were all terrific and made it a birthday to remember. We have gone back for this annual weekend family retreat 3 years in a row now and the staff always does a great job. Hotel facilities are showing some wear and tear. Our room was moderately clean (carpets were quite dirty, some trash left between bed and nightstand).
Response from Lydia on Oct 29, 2015
Dear Anonymous, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards,

6/10 Okay

SLEEPLESS NIGHT

Disliked: Staff & service
Chic Hotel
Better if the overall layout of the hotel is more open, bright & warm! Staff need to be more friendly & customer oriented

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing short stay
Staff is really friendly. I was very lucky to be upgraded to one of the suites. It was a nice one night stay. The hotel has lots of ammenities, including sizable function rooms, which is perfect for business events. Also, it has a very decent swimming pool, and other facilities which make it a nice resort for families with kids to spend their short breaks. I originally thought that, the hotel is very inconvenient as it is distanted from the city center, but it was actually only a short 30-40 minutes drive. This 5 star hotel makes it a pretty good getaway for the weekends.
Response from Lydia on Jan 2, 2016
Dear Guest, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Lydia Shen Guest Experience Manager H6329-GM1@SOFITEL.COM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good 4 kids
good pool
Response from Lydia on Jan 2, 2016
DearGuest, Thank you very much for your review highlighting your positive experience during your recent stay at the Sofitel Shanghai Sheshan Oriental. I am very pleased to learn that you enjoyed your stay with us. Thank you for your kind comment, your satisfaction is always our pursuit. Once again, thank you for taking the time to write and share your experience with us. We hope we have the pleasure of welcoming you back to Sheshan soon. Best Regards, Lydia Shen Guest Experience Manager H6329-GM1@SOFITEL.COM

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Some good, some bad
It was an interesting hotel stay - the hotel itself is well past needing a refurbish but the rooms were comfortable and spacious. Most disappointing was the staffing levels which seemed low and most staff seemed either overworked or dis-interested. Redeeming features were that (apart from one dinner in the Mediterranean restaurant the food at the other restaurants was very good - the beach / pool is also well done and provided a great space for relaxation.

10/10 Excellent

Amazed, Australian living in Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool
Great for a family weekend getaway from Shanghai centre

4/10 Poor

Andreas, Shanghai

Disliked: Staff & service
Pretty lousy service
The selling point is the pool, otherwise standard is quite poor and service is below what can be expected.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
The hotel was gorgeous, and the rooms were very comfortable. I wish the "brunch" lasted past 10:00, though. Also, we had many guests staying at the hotel, but we weren't allowed to bring any additional friends to the beach - even though it wasn't even close to full. Regardless, it was a very relaxing weekend, and I'll definitely be back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly service
Thank you we will come again

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Rachael, China

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Amazing;

8/10 Good

bubble

Liked: Cleanliness, staff & service, room comfort
It's a nice hotel.
My daughter and I spent one night at the hotel. The facilities and food are great. We had a good time. But check-in was slow and the hotel is too far from the downtown. Overall it is a nice hotel and we would consider coming again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very helpful and friendly staff willing to go the extra mile to make our stay the very best it could be.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sofitel is always a good choice for the money
Very nice place to stay and a good value for thd money, if you have business in the area or don't mind staying out in the middle of nowhere

10/10 Excellent

Alejandro, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best service
the food and the service are very good

6/10 Okay

charles, Toronto, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
a collection of disappointments
Less than friendly reception at check in. No hotel shuttle to local events Poorly trained bar/restaurant staff extremely slow inet service Nice rooms but not an inviting hotel to stay at. Will not be returning, wont recommend it.

6/10 Okay

Ka Fai

Stayed 1 night in Oct 2023

6/10 Okay

Bon Cheol

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

2/10 Terrible

Seungsoo

Stayed 2 nights in Jul 2022

2/10 Terrible

Myoungsub

Stayed 1 night in Jun 2022

6/10 Okay

Masashi, Izumo

Stayed 1 night in Aug 2021

8/10 Good

LU

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
这次选的暑期工作日入住 所以两点过后就能入住了没等多久 房间毛巾太少了 就两条大浴巾 和孩子游一次泳就用湿掉了
Stayed 1 night in Jul 2021