Ratings based on 95 Verified Reviews

3.8 out of 5
85% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 8, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Very nice and comfortable hotel

Posted Oct 26, 2016 on Orbitz
Pros: The apartment we received was spacious and comfortable for the 4 of us. It was clean and with lots of light. Beds were comfortable. There is an inside swimming pool and a gym room very nice to use after a long day of visiting the city.
Cons: Although there were four of us , we only received two vouchers for breakfast which was awkward for a family with 2 children. We had to split for the breakfast !
Location: The Hotel is located near the old French Concession. It is a very nice area. There is nearby a subway station, Jiashan Road , which was very useful.
Comment from Hotel Management
Dec 22, 2016 by Magic, Hotel Management
Thank you for choosing Somerset Xu Hui Shanghai. Its great to know that you and your family enjoyed the stay with us this time. Looking forward to welcoming you soon. Thank you
5 out of 5
by Judith Y. from Texas, USA

Great hotel

Posted Dec 6, 2015 on Hotels
Enjoyed the cleanliness and size of the suite.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for choosing Somerset Xu Hui Shanghai. Its great to know that you and your family enjoyed the stay with us this time. Looking forward to welcoming you soon. Thank you
3 out of 5
by A verified traveler

Old hotel

Posted Nov 13, 2015
I know they are trying to renew the hotel now but for my room, it's very old and with smell. the room is very big, but very old and you do not want to stay there for too long
Comment from Hotel Management
Nov 30, 2015 by Tina, Hotel Management
Thank you for choosing Somerset Xu Hui Shanghai. As we only have limited room inventory for renovated room, we are very sorry that you had experienced our old guest room this time. Our last phase of renovation will be end by June 2016 and we looking forward to welcomg you again in the near future, giving us another chance to serve you better. Thank you.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 28, 2015
Pros: Location, breakfast, Washer and drier...
Great, for a one day trip........ ........... ........ ...... .............. ..................
Comment from Hotel Management
Nov 9, 2015 by Tina, Hotel Management
Thank you for choosing Somerset Xu Hui Shanghai. Its great to know that you had enjoyed the stay with us this time. Looking forward to welcoming you soon. Thank you
4 out of 5
by Weiwei

This traveler left a rating score only Posted Oct 6, 2015 on Hotels
3 out of 5
Recommended
for Families
by A verified traveler from los angeles

It is okay

Posted Sep 8, 2015
Pros: location
Cons: Need speed up internet
Location: There is a massage center and coffee store next to the hotel. Very nice!
Hotel staff are very nice, room is clean, but internet is very slow.
Comment from Hotel Management
Sep 16, 2015 by Tina, Hotel Management
Thank you for choosing Smoerset Xu Hui. We appreciated your supports and looking forward to welcoming you soon in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin, USA

Beautiful, clean, spacious

Posted Sep 3, 2015
Accommodates a family of four in lovely neighborhood with lots of restaurants and a block from subway stop.
Comment from Hotel Management
Sep 10, 2015 by Tina, Hotel Management
Thank you for choosing Somerset Xu Hui Shanghai. Appreciate your supports and we looking forward to welcoming you again soon.
3 out of 5
by A verified traveler

Hope they keep up with the maintenance

Posted Sep 2, 2015 on Hotels
We got to have an after renovated room but the workmanship is poor. The apartment is big and I would say is a comfortable size.
3 out of 5
by A verified traveler

everything is good except this major noise problem

Posted Jul 8, 2015 on Hotels
overall speaking we're happy with the hotel. it's quite conveniently located. the room is nice, spacious and clean with modern design. the furniture, electric appliances and kitchen utensils are all very new. perfect for family / small group trip. however there's a major problem for this stay. this service apartment is under renovation now and it was VERY NOISY starting from 8:30a.m. in the morning. i suggest them to inform customers in advance (while booking). it's very meticulous of them to provide ear plugs next to the bed but it's not helping at all. i will still stay here next time i visit shanghai and recommend this to friends (but i'll make sure the renovation is done).
Comment from Hotel Management
Sep 12, 2015 by Inka, Hotel Management
Thank you for choosing Somerset Xu Hui Shanghai. We appreciated your supports and understanding during the period. We are looking forward to welcoming you in the future.