Best to avoid
Posted Jul 2, 2016
This is the first 1 star review I have given, but this was among the worst experiences, and I travel a lot. The main criterion for an airport hotel is easy of transportation to/from the airport. The hotel failed miserably in its advertised obligation to provide reliable transportation from the airport. The waiting stop for the shuttle was not easy to find, but after I was able to locate it and give them a call, speaking in both English and Chinese, I had to wait for the shuttle for well over an hour. Subsequent calls, by me and drivers for other hotels, did not help, as they kept on laying about the shuttle coming soon. To make matters worse, the hotel is only 10 min drive from the airport, so they should have been able to offer a quick pick-up, if they wanted. The staff on the phone were not that helpful either, even hanged on me once. While I was waiting for them, the shuttles for some of the other hotels made a few rounds. While the hotel might have some redeeming qualities, this one issue should be a deal-breaker for anyone wishing to stay close to the airport.