Ratings based on 521 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Milan

Great stay for the price in Jing An

Posted Jun 20, 2017
Pros: I liked the rooms, the position and the facilities.
Cons: Not super new, but good nonetheless.
Location: It's Jing An, so great shopping, 2 lines of metro and best places to eat at walking distance.
A really great hotel in one of the best locations for Shanghai. Kind staff, nice rooms and great surroundings. Inside the hotel you have a great spa and a nice pool, with a gym for fitness on the same floor. Jing An area is just one of the best places of Shanghai to stay at, with plenty of food locations, cozy streets and shopping. Definitely worth the price, I recommend it.
Comment from Hotel Management
Jun 21, 2017 by Michelle Chong, Hotel Management
Dear Stefano, Thank you for taking time and sharing feedback of your recent stay here at Swissôtel Grand Shanghai. We are delightful to read your nice comments on hotel location and room facilities, health club. We do feel proud of our prime location, which offers great convenience for business travelers as well as leisure travelers. We are looking forward to welcoming you again in the near future. Best regards, Michelle Chong/Director of PR & Communications
1 out of 5
by A verified traveler

Lo

Posted May 1, 2017
Had accidental emergencies to early check out but hotel is not willing to have any exception case handling
Comment from Hotel Management
May 4, 2017 by Michelle Chong, Hotel Management
Dear Sir/Madam, First of all, we do appreciate your feedback, and we are sorry to know you had to early check out due to the emergencies. While we fully understood the situation at the time, our team member had to advise the need for you to contact Expedia directly as per their terms & conditions and unfortunately, we couldn’t handle with your refund request by our own side as you paid to Expedia directly. Once again, thank you for your sharing. Yours sincerely, Michelle Chong / Director of PR & Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Perfect downtown location, close to everything.

Posted Apr 22, 2017
Excellent hotel and very good small spa. Located in the heart of downtown, close to the best shopping of Shanghai. Plenty of restaurants within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Close to the Metro and great restaurants.

Posted Mar 22, 2017
Pros: Proximity to Metro and shopping.
Cons: DO NOT pay for breakfast it is too expensive for a buffet at $35.00. Most of all DO NOT get coffee to go, it will cost you close to $12.00
Location: Nice shopping centres with good restaurants in the upper floors.
Stayed there for five days on business, cant say anything else but a great hotel to stay in.
Comment from Hotel Management
Mar 30, 2017 by Michelle Chong, Hotel Management
Dear Ike, Thank you for your sharing and we are happy to know that you enjoy our location and surroundings and we look forward to welcoming you back soon. Best regards, Michelle Chong/Director of PR & Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent stay everytime

Posted Mar 20, 2017
Pros: Friendly staff - helped to get cabs and paid in advance when it was raining and there are no cabs on the street.
Location: Just in front of attractions like Yuyuan Garden, City God Temple and small street of local bites. Also, next to a couple large shopping malls.
Second time staying at this hotel while in Shanghai for business travel. Central and safe area, clean room, stable wifi connection and approachable staff... It checked all the boxes to what I look for a comfortable stay.
Comment from Hotel Management
Mar 30, 2017 by Michelle Chong, Hotel Management
Dear Sal, It’s truly a great honor to have a repeated guest like you. We value every single guest comment, that’s why your review means so much to us. Thank you for highlighting our service and location. We are looking forward to your3rd stay here at Swissôtel Grand Shanghai to extend your good memories. Michelle Chong/Director of PR & Communications
4 out of 5
by Timothy

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 22, 2017
Dear Timothy, Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. Located in upscale Jing’An District, we do boasts a prime location for transportation, shopping, dining and sightseeing. Look forward to welcoming you back in the not too distant future. Best regards, Sophia Tian
5 out of 5
by Timothy

Posted Mar 15, 2017 on Hotels
Comment from Hotel Management
Mar 30, 2017
Dear Alice, Thank you for your full score rating and we are happy you had a pleasant stay with us. We hope to welcome your back in the near future. Best regards, Michelle Chong/Director of PR & Communications
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value, great stay.

Posted Mar 12, 2017
My family love the hotel. Staffs can speak English and the hotel is closed to everything we need. Easy to commute. Highly recommend.
Comment from Hotel Management
Mar 15, 2017 by Sophia Tian/PR Executive, Hotel Management
Dear Anonymous, Greetings from Swissôtel Grand Shanghai! Thank you for taking the time to share your detailed feedback regarding your stay. We feel happy to know you enjoyed our room and service. We certainly are blessed by being so centrally located, with so many choices of exploring and dining in every direction from the hotel. Your encouraging comments for our staff have been a true motivation to all our team members to push ourselves further to provide better service for our guests. Look forward to welcoming your back soon. Best regards, Sophia Tian/PR Executive
4 out of 5
by Ms Tham

Posted Mar 12, 2017 on Hotels
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Dear Ms Tham, Greetings from Swissôtel Grand Shanghai. We are pleased to know that you had an overall enjoyable experience. Located in upscale Jing’An District, we do boasts a prime location for transportation, shopping, dining and sightseeing. Originated from Switzerland, we aim to provide a place to stay away from home for guests and bring quality to their lives. Look forward to welcoming you back in the not too distant future. Best regards, Sophia Tian/PR Executive
3 out of 5
by Jamie

Great location

Posted Jan 16, 2017 on Hotels
Great location, poor wifi, very slow elevators
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Dear Jamie, Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We value every single guest comment as it’s one of the most important tools for us to enhance guest experience, that’s why your suggestion on the minor details are highly appreciated. We do hope to welcome you back to see you again soon. Best regards, Sophia Tian/PR Executive