Ratings based on 512 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Perfect downtown location, close to everything.

Posted Apr 22, 2017
Excellent hotel and very good small spa. Located in the heart of downtown, close to the best shopping of Shanghai. Plenty of restaurants within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Close to the Metro and great restaurants.

Posted Mar 22, 2017
Pros: Proximity to Metro and shopping.
Cons: DO NOT pay for breakfast it is too expensive for a buffet at $35.00. Most of all DO NOT get coffee to go, it will cost you close to $12.00
Location: Nice shopping centres with good restaurants in the upper floors.
Stayed there for five days on business, cant say anything else but a great hotel to stay in.
Comment from Hotel Management
Mar 30, 2017 by Michelle Chong, Hotel Management
Dear Ike, Thank you for your sharing and we are happy to know that you enjoy our location and surroundings and we look forward to welcoming you back soon. Best regards, Michelle Chong/Director of PR & Communications
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent stay everytime

Posted Mar 20, 2017
Pros: Friendly staff - helped to get cabs and paid in advance when it was raining and there are no cabs on the street.
Location: Just in front of attractions like Yuyuan Garden, City God Temple and small street of local bites. Also, next to a couple large shopping malls.
Second time staying at this hotel while in Shanghai for business travel. Central and safe area, clean room, stable wifi connection and approachable staff... It checked all the boxes to what I look for a comfortable stay.
Comment from Hotel Management
Mar 30, 2017 by Michelle Chong, Hotel Management
Dear Sal, It’s truly a great honor to have a repeated guest like you. We value every single guest comment, that’s why your review means so much to us. Thank you for highlighting our service and location. We are looking forward to your3rd stay here at Swissôtel Grand Shanghai to extend your good memories. Michelle Chong/Director of PR & Communications
5 out of 5
Recommended
for Everyone
by A verified traveler

Great value, great stay.

Posted Mar 12, 2017
My family love the hotel. Staffs can speak English and the hotel is closed to everything we need. Easy to commute. Highly recommend.
Comment from Hotel Management
Mar 15, 2017 by Sophia Tian/PR Executive, Hotel Management
Dear Anonymous, Greetings from Swissôtel Grand Shanghai! Thank you for taking the time to share your detailed feedback regarding your stay. We feel happy to know you enjoyed our room and service. We certainly are blessed by being so centrally located, with so many choices of exploring and dining in every direction from the hotel. Your encouraging comments for our staff have been a true motivation to all our team members to push ourselves further to provide better service for our guests. Look forward to welcoming your back soon. Best regards, Sophia Tian/PR Executive
3 out of 5
by Jamie

Great location

Posted Jan 16, 2017 on Hotels
Great location, poor wifi, very slow elevators
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Dear Jamie, Thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We value every single guest comment as it’s one of the most important tools for us to enhance guest experience, that’s why your suggestion on the minor details are highly appreciated. We do hope to welcome you back to see you again soon. Best regards, Sophia Tian/PR Executive
1 out of 5
by A verified traveler from Shanghai

What a disappointment.

Posted Dec 26, 2016 on Orbitz
Pros: The central location
Cons: The theme/brand. Second the quality of the rooms- improve and upgrade. If you have the name Swissotel name- live up to it.
I try out different hotels around the city and for Christmas we wanted to be downtown. So, I opted for the Swissotel since what can go wrong, it has the Swiss theme behind it and maybe the quality is better than the other Chinese hotels... boy was I wrong. The moment you walk into the hotel, it looks completely Chinese. From the massive jade stone with the weird green light shadowing it at the reception to the musty, outdated Chinese quality rooms. The bed was hard and the all four pillows on the bed were deflated. It was just not worth the $180 bucks we paid to be at the hotel for just one night. One great quality is that it's located downtown. It was so bad that we didn't even stay the entire morning to try out the food, we just quickly left, had brunch else where and headed back home.... talk about a staycation get-away.....
Comment from Hotel Management
Dec 29, 2016 by Michelle Chong, Hotel Management
Dear Janet, Greetings from Swissôtel Grand Shanghai! We do appreciate you taking your valuable time to write us a feedback regarding to your recent stay and highlight our location. Jing’an is the upscale area in Shanghai, which makes our hotel the ideal choice for business and leisure travelers who want to explore this dynamic city. Each Swissôtel property in different destinations will incorporate local culture in decoration and dining etc to make it unique under the same umbrella. We are sorry that our style is not to your preference. We sincerely hope we can restore your faith on us in the future. We look forward to welcoming you back. Best regards, Michelle Chong Director of PR & Communications
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 1, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 19, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Experience

Posted Nov 18, 2016
Friendly staff, efficient services, great amenities, when have offers again will be back. In the heart of Shanghai! Never use to beeakfast in the hotel as there is so many local and original restaurants around. Small but efficient business center!
Comment from Hotel Management
Nov 21, 2016 by Sophia Tian/PR Executive, Hotel Management
Dear Christian, Thank you for such wonderful and detailed compliments, we are most happy to learn that we were able to meet your expectations and create a great experience. We certainly are blessed by being so centrally located, with so many choices of exploring and dining in every direction from the hotel. Look forward to welcoming you back in the not too distant future. Best Regards, Sophia Tian/PR Executive
1 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
Dear Guest Thank you for your feedback. From your rating, we feel sorry that you didn't enjoy your stay this time, and we'd much appreciate if you could share with us more details and would help us improve accordingly. We value every comment as it makes us be better. We would like to be able to restore your faith in us, and we truly hope that you may allow us the opportunity of welcoming you back at some time in the future. Best regards, Michelle Chong/Director of PR & Communications